Director of Operations - Directeur(trice) des opérations

JAM Industries; Montreal; On-site; CAD 120,000 - 140,000; Full time

Job summary

A leading company in the music and electronics distribution sector seeks a Director of Operations. The role involves managing distribution, service, and MIS functions, driving operational excellence, and leading a talented team. With a focus on strategic partnerships and budget management, this is an essential position for fostering productivity and overall performance.

Benefits

Health & Dental benefits

Wellness Incentive Program

RRSP matching program

Work-life balance benefits

Generous employee discounts

Ongoing learning opportunities

Qualifications

• 10+ years of experience in Operations or Supply Chain Management.
• Experience with large-scale ERP systems and WMS platforms.
• Proficient in Microsoft Office, particularly Excel.

Responsibilities

• Oversee the operation and integration of various departments.
• Establish and report on KPIs, track budgets, resolve operational challenges.
• Lead operational activities at distribution centers and support team development.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Time management

Education

University degree in Operations Management, Supply Chain, Business

APICS certification

MBA or Master's

Tools

ERP systems

WMS platforms

Microsoft Office

Job description

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Ce Que Nous Recherchons

Don’t skip a beat, apply to Exertis | JAM!

Exertis | JAM – Making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to become one of the largest distributors of consumer electronics, pro-audio equipment, and musical instruments. Join us in staying true to our mission of delivering ONLY the best customer service!

The Director of Operations – Baie d’Urfé, West Island of Montreal ensures the smooth operation and integration of various departments, with a focus on Distribution, Service, and MIS, within the JAM Canada Music Group (Erikson Consumer, Erikson Audio, Erikson PRO, Coast, and over 14 other divisions). This role oversees the flow of products from vendors to warehouses and ultimately to customers, while serving as a key liaison with departments at the corporate headquarters in Montreal. This individual is responsible for establishing and reporting on KPIs, tracking budgets, and resolving operational challenges. The position is a key member of the group’s management team.

Responsibilities

Strong interpersonal and leadership skills, with the ability to communicate and promote concepts and ideas effectively

• Building collaborative relationships with business partners to optimize information flow, product movement, procedural execution, and overall performance
• Providing regular reporting to senior management on activities and achievements
• Analyzing performance data to identify opportunities for improvement across warehouse operations
• Leading operational activities at distribution centers, coaching team members, supporting development, and driving departmental goals
• Setting performance objectives and reporting on KPIs such as Cycle Time, On-Time In-Full, Cost / Case,
• Developing, executing, and monitoring departmental budgets aligned with productivity, quality, and efficiency goals

Requirements

• 10+ years of experience in Operations or Supply Chain Management in a distribution environment
• University degree in Operations Management, Supply Chain, Business, or a related field (MBA or Master’s is an asset)
• APICS certification in Production & Inventory Management and / or Supply Chain is an asset
• Experience with large-scale ERP systems in both automated and non-automated environments; proficiency in Microsoft Office, especially Excel
• Experience with WMS platforms like HighJump or Körber is considered an asset
• knowledge of JDE Enterprise One is an asset
• Excellent written and verbal communication skills
• Proven leadership and team collaboration abilities
• Strong time management, adaptability, and problem-solving skills
• High attention to detail and strong analytical capabilities

We are looking for a strategic business partner to lead logistics, warehousing, and service departments, while supporting process improvements, budgeting, forecasting, and cost-reduction initiatives. This position reports to the Vice President of Operations for the JAM Group of Companies.

Ready to join our team? Here is why we are one big, happy JAMily…

• Group Insurance Benefits : Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
• Wellness Incentive Program, and an Employee Assistance Program.
• RRSP matching program.
• Work-life balance is key : Flextime, summer hours, paid vacation, personal time off.
• We value work life balance and offer a causal and fun environment.
• Lively social calendar… there’s always something for everyone!
• Generous employee discount on all our cool gear.
• Fully serviced subsidized cafeteria
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

Safety Statement

We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level!

While we appreciate your interest, please note that only qualified candidates will be contacted.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

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