Director of Operations and Strategy

Registered Insurance Brokers of Ontario (RIBO); Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A regulatory body for insurance brokers in Ontario is seeking a full-time Director of Operations and Strategy. The ideal candidate will focus on enhancing organizational performance through strategic planning, operational optimization, and human resources management. The role entails leading a team, improving customer experience, and ensuring financial oversight. A Bachelor’s degree and over 10 years of experience in a related field are required. Interested applicants should submit their resume and cover letter.

Qualifications

• 10+ years in operations, strategic planning, and business management.
• Financial accreditation and Lean Six Sigma certification preferred.
• Proven success in leading cross-functional teams.

Responsibilities

• Develop and implement strategic and operational plans.
• Enhance organizational performance and efficiency.
• Lead and mentor a team of professionals.

Skills

Strategic insight

Operational excellence

Financial acumen

Leadership skills

Excellent communication

Analytical skills

Project management

Change management

Customer service improvement

Interpersonal skills

Education

Bachelor's degree in business, operations, or related field

MBA

Tools

MS Office Suite

Job description

Join to apply for the Director of Operations and Strategy role at Registered Insurance Brokers of Ontario (RIBO).

The Registered Insurance Brokers of Ontario (RIBO) is the provincial regulator for property and casualty insurance brokers in Ontario. Our primary mission is to protect the public in their interactions with insurance brokers.

We are seeking a full-time, experienced Director of Operations and Strategy.

Primary Responsibilities

This leadership role reports to the CEO and is a member of RIBO’s Senior Leadership Team (SLT).

The Director focuses on developing and implementing strategic and operational plans to enhance organizational performance and efficiency, emphasizing operational optimization, financial governance, customer service excellence, and human resources in line with RIBO’s mandate and strategic plan.

This position involves hands-on work and daily leadership of a team of approximately five professionals.

The ideal candidate combines strategic insight, operational excellence, financial acumen, and strong leadership skills to support organizational effectiveness.

Key Responsibilities and Accountabilities

Strategic Planning and Leadership

• Support development and execution of strategic and operational plans aligned with RIBO’s mandate.
• Implement and report on performance metrics and KPIs to monitor progress.
• Assist Leadership Team members with business modeling, planning, risk assessment, and organizational development.

Operational Optimization and Service Delivery

• Collaborate with leadership to optimize workflows, tools, and systems for efficient service delivery.
• Identify opportunities for continuous improvement with measurable outcomes.
• Evaluate and re-engineer key processes for efficiency, compliance, and user-friendliness.
• Lead initiatives to enhance service responsiveness and customer experience.
• Develop customer service standards, feedback mechanisms, and staff training.
• Monitor service performance and utilize data for ongoing improvements.

Strategic Financial Management (approx. 20%)

• Provide financial insights and analysis to support decision-making.
• Oversee finance functions including budgeting, forecasting, reporting, investments, and insurance.
• Coordinate with external auditors for annual audits.
• Monitor financial health, analyze variances, and implement corrective actions.

HR Management and Organizational Development

• Manage HR functions such as payroll, benefits, recruitment, and compliance.
• Support change management and internal communications.
• Oversee physical office management and security.
• Lead, mentor, and develop staff, fostering a positive and innovative culture.

Essential Qualifications, Experience, and Skills

• Bachelor’s degree in business, operations, or related field; MBA preferred.
• At least 10 years in operations, strategic planning, and business management with leadership experience across HR, finance, and customer service.
• Financial accreditation and Lean Six Sigma certification are assets.
• Proven success in leading cross-functional teams and managing complex systems.
• Strong financial management and budgeting skills.
• Experience presenting to executives and boards.
• Ability to improve customer experience through systems and leadership.
• Excellent communication, analytical, and project management skills.
• Capacity to manage change, innovate, and lead with integrity.
• Exceptional leadership and interpersonal skills, with the ability to build trust and credibility.
• Proficiency with MS Office Suite and other relevant technologies.

Working Conditions

• Office-based role.
• Availability for travel, including overnight trips.

The Application Process

To apply, send your resume and cover letter to [e-mail] with "Director of Operations and Strategy" in the subject line.

Your cover letter should include:

• Your interest in RIBO.
• Your interest in this role.
• How your skills and experience qualify you for success in this position.

RIBO values diversity, equity, inclusion, and accessibility. Please inform us if you require accommodations during the recruitment process.

We appreciate all applicants; only those selected for an interview will be contacted.