Director of Operations

North Western Property Maintenance; Surrey; On-site; CAD 94,000 - 135,000; Full time

Job summary

A leading property maintenance company is seeking a Director of Operations to enhance its maintenance division. The role requires a proactive leader to ensure high standards in team performance, job quality, and client relationships while embracing a culture of positivity and continuous improvement.

Benefits

Competitive salary

Health insurance

Opportunity for advancement

Training & development

Qualifications

• Minimum 5 years in landscape operations with field leadership.
• Strong skills in team hiring, training, and retention.
• Ability to analyze data for labor efficiency.

Responsibilities

• Hire, train, and retain team members.
• Monitor job quality and client satisfaction.
• Lead operational planning and resource allocation.

Skills

Leadership

Data Analysis

Customer Communication

Operational Planning

Tools

EOS

Jobber

Job description

Benefits:

• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development
  
  
  

Job Title: Director of Operations

Company: Complete Landscape – Langley/Surrey, BC

Website: www.completelandscapebc.com

Salary: $94,800 – $134,800 per year + performance-based bonuses (paid monthly and annually)

Job Type: Full-time, On-site

Experience Required: Minimum 5 years in landscape operations, including field leadership

Our Vision

We develop Canada’s best landscapers and build teams that lead the industry.

Our Mission

We want everyone to celebrate outdoors.

We bring consistency, pride, and beauty to every property — so you can celebrate outdoors.

About The Role

We’re hiring a Director of Operations to lead our growing maintenance division at Complete Landscape. This is a senior leadership position responsible for the success of all teams, systems, and customer relationships. You’ll build a high-performing division through accountability, systems thinking, and strong field experience.

This is not a remote position. You must lead from the front — coaching your team, visiting sites, and engaging with customers. We work better when we are together.

Key Responsibilities

• Hire, train, schedule, and retain team members
• Monitor job quality, foremen performance, and client satisfaction
• Lead operational planning and resource allocation
• Develop and maintain org charts, scorecards, and training systems
• Analyze data to improve labor efficiency and reduce costs
• Drive EOS, Jobber, and Lean systems
• Oversee winter salting/plowing operations and fleet management
• Conduct performance reviews, lead team huddles, and produce monthly reports
• Attend site meetings and maintain strong client communication
  
  
  

Performance-Based Bonus Program

You’ll be eligible for the following bonuses based on the revenue you manage:

• Monthly Under-Hour Bonus
  
  
  

Under budgeted hours - paid monthly

• Annual Customer Retention Bonus
  
  
  

Work Schedule & Expectations

• Hours: Minimum 50 hrs/week (typical: 7:00 a.m. – 5:00 p.m.)
• Winter: On-call availability for salting and plowing
• Evenings/Weekends: May require communication or site planning
• Location: Office/shop-based – must lead in-person
• Culture: Positive, can-do attitude with a focus on continuous improvement
  
  
  

What We Expect

• No side work – 100% commitment to this role
• Be early, prepared, and professional
• Support the team and resolve issues on the ground
• No tolerance for disrespect, negativity, or unreliability