Director of Operations

NWPM; Surrey; On-site; CAD 94,000 - 135,000; Full time

Job summary

A leading landscape services company in Canada is seeking a Director of Operations to lead their maintenance division. The role involves managing team performance, ensuring client satisfaction, and driving operational improvements. Candidates should have a minimum of 5 years in landscape operations and be committed to team success. This is a full-time, on-site position with a salary range of $94,800 - $134,800 per year plus performance-based bonuses.

Benefits

Competitive salary

Health insurance

Opportunity for advancement

Training & development

Qualifications

• Minimum 5 years in landscape operations, including field leadership.
• Experience in training and developing team members.
• Ability to analyze data for operational improvements.

Responsibilities

• Lead and manage the maintenance division.
• Hire, train, and retain team members.
• Monitor job quality and client satisfaction.
• Analyze data to improve efficiency and reduce costs.

Skills

Field leadership

Team management

Operational planning

Performance monitoring

Job description

Job Description

Benefits :

• Competitive salary
• Health insurance
• Opportunity for advancement
• Training & development

Job Title : Director of Operations

Company : Complete Landscape Langley / Surrey, BC

Website : www.pletelandscapebc

Salary : $94,800 - $134,800 per year + performance-based bonuses (paid monthly and annually)

Job Type : Full-time, On-site

Experience Required : Minimum 5 years in landscape operations, including field leadership

Our Vision

We develop Canada's best landscapers and build teams that lead the industry.

Our Mission

We want everyone to celebrate outdoors.

We bring consistency, pride, and beauty to every property so you can celebrate outdoors.

About the Role

We're hiring a Director of Operations to lead our growing maintenance division at Complete Landscape. This is a senior leadership position responsible for the success of all teams, systems, and customer relationships. You will build a high-performing division through accountability, systems thinking, and strong field experience.

This is not a remote position. You must lead from the front by coaching your team, visiting sites, and engaging with customers. We work better when we are together.

Key Responsibilities

• Hire, train, schedule, and retain team members
• Monitor job quality, foremen performance, and client satisfaction
• Lead operational planning and resource allocation
• Develop and maintain org charts, scorecards, and training systems
• Analyze data to improve labor efficiency and reduce costs
• Drive EOS, Jobber, and Lean systems
• Oversee winter salting / plowing operations and fleet management
• Conduct performance reviews, lead team huddles, and produce monthly reports
• Attend site meetings and maintain strong client communication

Performance-Based Bonus Program

You will be eligible for bonuses based on the revenue you manage :

• Monthly Under-Hour Bonus

Under budgeted hours - paid monthly

• Annual Customer Retention Bonus

Work Schedule & Expectations

• Hours : Minimum 50 hrs / week (typical : 7:00 a.m. - 5:00 p.m.)
• Winter : On-call availability for salting and plowing
• Evenings / Weekends : May require communication or site planning
• Location : Office / shop-based, must lead in-person
• Culture : Positive, can-do attitude with a focus on continuous improvement

What We Expect

• No side work; 100% commitment to this role
• Be early, prepared, and professional
• Support the team and resolve issues on the ground
• No tolerance for disrespect, negativity, or unreliability