Director of Operations

Kitsaki Management Limited Partnership; Saskatoon; On-site; CAD 100,000 - 109,000; Full time

Job summary

A growing insurance brokerage firm in Saskatoon is seeking a Director of Operations to oversee daily functions and enhance service delivery. The ideal candidate will have extensive experience in operations within insurance or property management and possess strong leadership and analytical skills. This full-time, in-person role offers a competitive salary and a range of employee benefits.

Benefits

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Qualifications

• 7+ years of progressive operations experience, preferably in insurance, real estate, or property management.
• Ability to hold or attain applicable general insurance brokerage and/or property management brokerage licensing for Saskatchewan.
• Demonstrated leadership experience in a dynamic, multi-disciplinary environment.

Responsibilities

• Oversee day-to-day operational functions of the insurance brokerage firm.
• Develop, implement, and refine operational policies and procedures.
• Supervise department heads and provide coaching and performance management support.

Skills

Leadership

Analytical skills

Organizational skills

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM

Project management tools

Job description

Job Overview

LaRoche McDonald Agencies Limited, a member of the First Nations Insurance Group of Companies, is a small Saskatchewan based insurance agency offering full insurance services in personal, commercial and auto insurance coverages, including SGI Motor Vehicle Licensing. We have three offices, two located in Saskatoon and one in Prince Albert.

Director of Operations is a leadership role overseeing and optimizing the day-to-day operational functions of a small but growing insurance brokerage firm with a dedicated property management division. Reporting directly to the Managing Director, this individual will work cross-functionally to streamline workflows, enhance service delivery, ensure regulatory compliance, and drive operational efficiency across both business units.

Strategic and Operational Oversight

• Provide hands-on leadership and strategic direction across both insurance and property management operations.
• Develop, implement, and refine operational policies, procedures, and best practices to support organizational goals.
• Establish and track key performance indicators (KPIs) for both departments to monitor progress and performance.

Team Leadership & Development

• Supervise department heads and team leads across operational functions; provide coaching and performance management support.
• Promote a culture of accountability, continuous improvement, and operational excellence.

Process Improvement & Compliance

• Identify inefficiencies in current systems and lead initiatives to improve workflows and service delivery.
• Ensure adherence to industry regulations, company policies, and compliance standards across all areas of operation.

Vendor and Technology Management

• Oversee relationships with key third-party vendors, technology platforms, and service providers.
• Evaluate, implement, and optimize systems (e.g., CRM, property management tools, workflow software) that support business objectives.

Client Service & Quality Assurance

• Partner with customer-facing teams to ensure a high standard of client experience and timely issue resolution.
• Monitor service quality and operational turnaround times to uphold professional standards.

Financial & Administrative Oversight

• Assist in budgeting, forecasting, and cost control efforts in coordination with finance leadership.
• Manage contracts, insurance policies, and licensing requirements as needed for operational continuity.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• 7+ years of progressive operations experience, preferably in insurance, real estate, or property management.
• Ability to hold or attain applicable general insurance brokerage and/or property management brokerage licensing for Saskatchewan.
• Demonstrated leadership experience in a dynamic, multi-disciplinary environment.
• Proficiency with office productivity tools and operational platforms (CRM, project management tools, etc.).
• Strong analytical, organizational, and communication skills.

Preferred Attributes

• Collaborative leadership style with the ability to work effectively across departments.
• Proven success in leading process improvement and change management initiatives.
• Working knowledge of insurance brokerage operations and property management practices.
• High level of discretion and professionalism.

Job Types: Full-time, Permanent

Pay: $100,000.00-$109,000.00 per year

Benefits

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person