Director of Operations

Ppl Agency; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading agency is seeking a dynamic Director of Operations to manage client communications and optimize operational workflows. The successful candidate will have a strong background in leadership and project management with a proven track record in retail sales and operations. This role is critical in bridging the gap between frontline teams and back office, ensuring that employee experience is prioritized.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Dynamic and collaborative work environment

Access to cutting-edge tools and technologies

Flexible work schedule and work-from-home options

Qualifications

• 8+ years of experience in operations management.
• Strong financial acumen with experience in budgeting.
• Exceptional Excel skills; analytics, pivot tables, data organization.

Responsibilities

• Oversee design, management, and execution of campaigns.
• Manage cross-functional teams and operations.
• Identify and implement process improvements for efficiency.

Skills

Leadership

Project Management

Communication

Sales Strategy

Financial Acumen

Analytical Skills

Tools

Excel

Job description

Overview

DIRECTOR OF OPERATIONS

This unique and critical role is responsible for managing our people and client communications. This individual needs to embody the PPL Virtues. Specifically, we need someone who isn’t afraid to roll-up their sleeves in field through servant leadership. This means going into the field at least twice a month to help support our people. The expectation is to be onsite for every launch, client visit, or new hire to help bridge the gap between the back office and the frontline.

As a senior member of the team, you will oversee the design, management, and execution of most of the campaigns. This includes project management as well as organic growth. You will also mentor direct reports, helping them identify growth opportunities within PPL, partner agencies, and clients alike. The goal is to elevate others and view differences as a strength, creating an environment where everyone thrives.

In addition to a blend of creativity, common sense, and vision, it is crucial to maintain an optimistic attitude and keep perspective on what is important in life.

Operational Leadership: Manage and optimize fractional services from partner agencies, ensuring streamlined workflows and efficient use of resources.

Process Improvement: Identify areas of inefficiency and implement systems and processes that enhance productivity, reduce costs, and improve client outcomes.

Sales Strategy & Execution: Lead program sales development, identifying new opportunities at the field level, drive and own targets, and ensure our cost per acquisition is consistent and competitive.

Critical Thinking: Taking the entire agency into consideration when making a decision; equipment can be reused, sustainable uniforms that are functional and comfortable, templates that are accessible to the entire agency and not just the industry default.

Share Services: Manage cross-functional teams outside of the agency which can be super frustrating and commands the patience of a saint. Coordinating multiple teams and vendors, keeping individuals accountable, focused, and motivated. This is 50% of the role.

Communications: Internal and extern reports, company updates, social media posts, etc. Keeping key stakeholders informed as well as our people as well, clients, and the industry.

Money: Financially competent; critical to keeping overhead low and our people well-paid in addition to generating budgets, reconciling costs, monitoring general expenditures.

Administration: Oversight on all the boring stuff like keeping documents available online, reporting, generating and maintaining policies and procedures.

Campaign Management: Rolling up those sleeves again, in field, with your team, deeply engaging with the field to better understand how to keep and exceed KPIs. You’ll also need to manage crises by identifying field issues and developing practical solutions informed by frontline intelligence.

Qualifications:

• 8+ years of experience in operations management
• 8+ years in retail sales; outsourced modeling, consumer direct, sampling, and/or acquisition / CRM
• Proven experience leading cross-functional teams and managing large-scale projects.
• Exceptional organizational skills and attention to detail.
• Exceptional Excel skills; analytics, pivot tables, data organization, etc.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients.
• Strong financial acumen with experience in budgeting and resource management.
• Ability to thrive in an unreasonably fast-paced and constantly evolving environment with disorganized clients and tight timelines.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and advancement within a rapidly expanding agency.
• A dynamic and collaborative work environment.
• Access to cutting-edge tools and technologies in the retail marketing space.
• Flexible work schedule and work-from-home options.

We need your help to maintain the dynamic energy of a start-up along with the PPL culture. We also need your help in ensuring all our client conversations and recommendations are informed by frontline insights. Keeping the employee experience at the core of our business strategy is essential. We look forward to transforming this pilot into a full-fledged program, the program into a campaign, and creating a career opportunity, not just a job, along the way.