Director of Information Technology

Technology Solve; Brandon; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Extended health benefits

RRSP program

Paid vacation

Paid sick days

Relocation package included

Job summary

Technology Solve is seeking a commercially minded and technically accomplished Director of IT to lead our technical delivery organization and drive sustainable revenue growth. You will ensure reliable, secure and professional service while expanding revenue across managed services, cloud and cybersecurity.

You will build trusted client relationships, guide solution design, and oversee delivery across service desk, infrastructure and projects.

Qualifications

• Demonstrated leadership within an MSP or multi-client technology services environment.
• Proven responsibility for technical operations and client-facing technology outcomes.
• Experience contributing to revenue growth through account development, solution design, quoting or project scoping.
• Strong working knowledge of modern IT service delivery and endpoints.
• Ability to manage competing priorities, communicate clearly and own outcomes.
• Strong commercial awareness including service profitability and project risk.

Responsibilities

• Lead the technical delivery teams responsible for service desk, infrastructure, cloud and client projects.
• Set priorities, resource plans and performance expectations for disciplined execution.
• Oversee scheduling, on-call coverage, incidents and escalations with ownership.
• Maintain cybersecurity, documentation, change control and quality across client environments.
• Ensure projects are properly scoped, scheduled and delivered to agreed outcomes.
• Represent Technology Solve with clients, partners and vendors.

Skills

IT leadership

MSP experience

Revenue growth

Solution design

Project scoping

Microsoft 365

Cloud platforms

Networking

Cybersecurity

Commercial awareness

Tools

Microsoft 365

Cloud platforms

Networking

Cybersecurity

Job description

The Opportunity

Technology Solve is seeking a commercially minded and technically accomplished Director of IT to lead our technical delivery organization and help drive sustainable revenue growth. This senior leadership role is accountable for service quality, team performance, client success, project execution and the expansion of revenue across managed services, cybersecurity, cloud and technology projects. The successful candidate will combine strong MSP leadership with sound business judgment. You will ensure clients receive reliable, secure and professional service while building the people, processes and commercial discipline required to scale Technology Solve.

Primary Accountabilities

Revenue Growth and Client Development

• Own and advance revenue growth across recurring managed services, cybersecurity offerings, cloud solutions and project-based work.
• Build trusted relationships with business owners and senior client stakeholders, translating business needs into practical technology roadmaps and investment recommendations.
• Identify qualified opportunities within the existing client base and support new business development through discovery, solution design, scoping and executive-level presentations.
• Provide accurate technical input for proposals, quotations, project estimates and service agreements, with clear attention to value, risk, margin and delivery capacity.
• Monitor the sales pipeline, project backlog, recurring revenue opportunities and commercial performance in partnership with ownership.

Technical Delivery and Operations

• Lead the technical delivery teams responsible for service desk, infrastructure, Microsoft 365, cloud, networking, cybersecurity and client projects.
• Establish clear priorities, resource plans and performance expectations to ensure responsive support, disciplined execution and consistent follow-through.
• Oversee technician scheduling, service capacity, on-call coverage, critical incidents and escalations, taking direct ownership when senior intervention is required.
• Maintain strong standards for cybersecurity, documentation, change control, quality assurance and technical consistency across client environments.
• Ensure projects are properly scoped, scheduled, resourced, communicated and delivered to agreed outcomes.

Leadership and Business Performance

• Recruit, coach and develop technical employees while fostering accountability, collaboration, professionalism and continuous improvement.
• Define and monitor practical operating metrics for service quality, client satisfaction, utilization, project delivery, team capacity, revenue and profitability.
• Improve service processes, tooling, standards and reporting to support efficient growth without compromising client experience or security.
• Work closely with ownership on business planning, service development, organizational priorities and the continued expansion of Technology Solve.
• Represent Technology Solve professionally with clients, partners, vendors and the broader business community.

Required Experience and Qualifications

• Demonstrated leadership experience within an IT Managed Services Provider (MSP) or a comparable multi-client technology services environment.
• Proven responsibility for technical operations, service delivery teams and client-facing technology outcomes.
• Experience contributing to revenue growth through account development, solution design, quoting, project scoping or technology sales.
• Strong working knowledge of Microsoft 365, cloud platforms, networking, cybersecurity, endpoint management and modern IT service delivery.
• Ability to manage competing priorities, make sound decisions, communicate clearly and operate with a high degree of ownership.
• Strong commercial awareness, including an understanding of service profitability, labour capacity, project risk and client value.

Preferred Qualifications

• Senior IT leadership experience with responsibility for both operational performance and business growth.
• Experience building or scaling service teams, recurring managed services or cybersecurity offerings.
• Experience with project management, service management and continuous improvement practices.
• Relevant Microsoft, cloud, networking, cybersecurity, IT service management or project management certifications.

What Success Looks Like

• Clients receive consistent, secure and professional service, with clear communication and strong follow-through.
• Technical teams operate with clear priorities, accountability, effective leadership and the capacity to grow.
• Projects are accurately scoped and delivered with disciplined management of quality, risk, schedule and financial performance.
• Revenue grows through stronger client relationships, well-designed solutions, recurring services and successfully delivered projects.

Compensation and Benefits

• Base salary of $70,000 to $80,000 annually.
• Monthly commission tied to sales and revenue.
• Expected total compensation of approximately $80,000 to $115,000+ annually, with expected continual earning increase as company revenue grows.
• Extended health benefits and RRSP program.
• Paid vacation, paid sick days, and support for relevant training and professional certifications.
• Relocation package included