Director of Information Communication Technology

Brant Community Healthcare System; Brantford; On-site; CAD 100,000 - 130,000; Full time

Job summary

A community hospital system in Ontario is seeking a Director of IT Operations to lead digital health initiatives and oversee all ICT functions. The candidate should have a Master's degree and a minimum of 7 years of leadership experience in IT. Key responsibilities include managing complex technology projects, driving innovation in digital health, and ensuring compliance with privacy and legal standards. The position offers opportunities for continuous education and a supportive work environment.

Benefits

HOOPP Pension Plan

Discounted onsite parking

Employee Assistance Program

Centralized Education Fund

Qualifications

• Minimum 7 years of progressive leadership experience in IT, ideally in healthcare.
• Experience with large-scale Health Information Systems (HIS) implementation.

Responsibilities

• Lead digital health transformation in alignment with BCHS’s mission.
• Oversee daily ICT operations and ensure systems meet legal requirements.
• Manage complex technology projects across multiple sites.

Skills

Leadership

Strategic Thinking

Digital Fluency

Collaboration

Cybersecurity

Education

Master’s degree in Information Systems or related field

Job description

Exceptional Care–Exceptional People

The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

• The Brantford General is an acute care hospital
• The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community!

Why Choose BCHS?

• At BCHS, we are committed to delivering exceptional, compassionate care through collaboration and innovation.
• As Director of IT Operations, you will help shape the future of digital health in our organization-enhancing experiences for patients, families, and healthcare teams alike.
• HOOPP Pension Plan
• Discounted onsite parking (no shuttles or waiting lists)
• Support 24/7 – you’re not on your own (managers on call, physicians, allied health, and support staff).
• Wellness matters – our Employee Assistance program is free and confidential to all employees and family members.
• Centralized Education Fund – opportunities for continuing education and staff development.

Position Summary

The Director, Information Technology Operations leads the strategic vision and execution of all Information and Communication Technology (ICT) functions at BCHS. In partnership with the Chief Medical Information Officer, this role plays a critical part in advancing the organization’s digital health strategy, including the implementation of a new Health Information System (HIS).

This individual will oversee the development and integration of technologies such as virtual care, data standardization, artificial intelligence, and cross-sector interoperability—ensuring alignment with BCHS’s strategic goals. The Director is responsible for technical and data architecture across the organization, and will provide leadership, guidance, and direction on all ICT matters while upholding BCHS’s mission, vision, and values.

Primary Responsibilities

Strategic Leadership & Team Development

• Build and lead a high-performing, future-ready digital health and IT operations team.
• Attract, develop, and retain top talent; foster a culture of innovation, learning, and accountability.
• Champion digital health transformation in alignment with BCHS’s mission and strategic plan.
• Act as a senior advisor to executives on all ICT and digital strategy matters.

Digital Health Transformation & Innovation

• Lead the design and execution of enterprise digital solutions that improve care delivery and operational efficiency.
• Guide HIS implementation and broader clinical system transformations, ensuring seamless integration and usability.
• Champion emerging technologies such as AI, virtual care, and automation to enhance clinical workflows and patient outcomes.
• Collaborate with clinicians, operations, and external partners to drive innovation and technology adoption.

Technology Operations & Cybersecurity

• Oversee day-to-day ICT operations, infrastructure, systems performance, data management, and vendor relationships.
• Establish and enforce standards for architecture, software development, change management, and cybersecurity.
• Ensure systems and processes meet privacy and legal requirements (e.g., PHIPA), and respond effectively to cyber threats.
• Drive continuous improvement using ITIL best practices and key performance indicators (KPIs).

Project & Portfolio Management

• Lead complex, multi-site technology projects from planning through execution, balancing competing priorities.
• Monitor project performance, risk, financials, and vendor deliverables to meet timelines and budgets.
• Provide regular updates to senior leadership; ensure alignment with clinical and operational needs.
• Foster cross-functional collaboration and communication across departments and project teams.

Mandatory Qualifications

• Master’s degree in Information Systems, Health Informatics, Computer Science, or a related field.
• Minimum 7 years of progressive leadership experience in IT, ideally within healthcare or another regulated industry.

Preferred Assets

• PMP designation or CHIMA certification.
• Experience leading large-scale HIS implementation or digital transformation in a healthcare environment.

Core Competencies

• People-Centred Leadership: You lead with humility, empathy, and integrity—and you empower others to do the same.
• Strategic Thinking: You see the big picture and translate vision into executable strategies that drive measurable results.
• Collaborative Communication: You bring people together, build trust, and create shared accountability.
• Digital Fluency: You stay ahead of industry trends and know how to apply them in ways that improve operations and patient care.
• Safety & Risk Management: You are a strong steward of data privacy, cybersecurity, and regulatory compliance.

Accommodation

The Brant Community Healthcare System (BCHS) is an equal opportunity employer, committed to employment equity and diversity in the workplace. We welcome applications from women, Indigenous persons, members of racialized groups, visible minorities, persons with disabilities, persons of all sexual orientation and persons of any gender identity or gender expression.

Brant Community Healthcare System is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

To ensure there is equal opportunity during the recruitment and selection process, please contact your Recruiter to discuss accommodation.