Director of In-Park Revenue Operations

Nashville Shores Lakeside Resort; Revenue; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading recreational park in Saskatchewan is seeking a Director of In-Park Revenue Operations to manage all revenue-generating departments. The successful candidate will have at least five years of experience in revenue management in a related industry and strong leadership skills. This role includes overseeing staff training, budget management, and ensuring high guest satisfaction. Benefits include medical, dental, and vision insurance, and more.

Benefits

Medical, Dental, and Vision insurance

401 (k) matching after one year

Paid Time Off

Free entry to the park while off duty

Qualifications

• Minimum of five years of Revenue Management experience in a water park or similar attraction.
• Demonstrated ability to manage goals effectively through delegation.
• Strong commitment to safety practices and guest interaction.

Responsibilities

• Oversee all in-park revenue-generating departments.
• Develop and maintain departmental budgets.
• Ensure optimal guest experience through training and staffing.

Skills

Revenue Management experience

Guest service skills

Leadership skills

Organizational skills

Education

Bachelor’s degree in Business Management

Tools

Microsoft Office

Job description

Please use the "Apply for this Position" button at the bottom of page

JOB TITLE:Director of In-Park Revenue Operations

REPORTS TO:General Manager

DEPARTMENT:Revenue

JOB SUMMARY:The Director of In-Park Revenue Operations is responsible for overseeing the direction, efficiency, and performance of all in-park revenue-generating departments, including Food & Beverage, Catering, Retail, Rentals, and Warehouse operations. This position also manages relationships and operations for all in-park third-party vendors such as games, arcades, and contracted food and beverage operators.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Establish goals and objectives for all revenue departments and monitor progress to ensure attainment.
• Research, analyze, and implement best practices across all operational areas.
• Develop, review and maintain departmental budgets in coordination with Department Managers, Finance, and the General Manager.
• Assist and advise management on the training and development of seasonal team members to ensure optimal guest experience in quality, service, and efficiency.
• Ensure the cleanliness of all Revenue locations and assist in general park presentation and cleanliness.
• Ensure appropriate staffing levels to optimize guest satisfaction and operational efficiency.
• Develop menu items and concepts to achieve budgeted goals.
• Ensure the safety of all team members and guests by creating and implementing department safety initiatives.
• Cooperate in a professional manner with all other department managers.
• Maintain accurate and up-to-date documentation.
• Participate in the Duty Manager program as assigned.
• Be a proactive member of the management team.
• Must be able to work varied shifts, including holidays, nights, and weekends, as required.
• Perform other duties as assigned.

QUALIFICATIONS:

• Minimum of five (5) years Revenue Management experience; water park, theme park, or similar attraction experience preferred.
• Bachelor’s degree in Business Management or related discipline preferred.
• Demonstrated ability to accomplish goals through motivation, delegation, and effective systems management.
• Strong organizational, budget, and guest service skills.
• Excellent motivational, leadership, and team-building skills.
• Must have or be capable of acquiring a current ServSafe Food Handlers Safety Certification.
• Proficiency of Microsoft office applications preferred.
• Strong commitment to safety awareness and practices.
• Communicate and interact effectively and appropriately with all guests, co-workers, and management.
• Ability to troubleshoot problems and present solutions for a variety of operational challenges.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• General math skills including but not limited to basic algebra, addition, subtraction, multiplication, division, and the ability to read measurements.
• Commitment to upholding company values and standards.
• All job offers are contingent on passing a criminal, drug, alcohol, and social security background check.
• Must possess strong oral and written English language and grammar skills.
• Must be at least 18 years of age.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

• While performing job duties, the employee is frequently required to stand for long periods of time, walk, use hands and fingers, handle, pick up, and reach with arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, talk, hear, taste, or smell.
• Must be able to lift and move up to 30 pounds frequently and up to 50 pounds occasionally without injury.
• Must be able to distinguish colors and have adequate vision, depth perception, and focus adjustment (if needed, corrective lenses must be worn while on duty).
• Possess normal or average corrected hearing. (defined as 25 decibels or better 500-4000 HZ speech frequency range). If a corrective device is needed to achieve this range, it must be worn while on duty.

BENEFITS:

• Medical, Dental, and Vision insurance
• 401 (k) matching after one year
• Life, AD&D, Short- and Long-Term Disability Insurance
• Paid Time Off
• Free entry to the park while off duty
• Free tickets for friends and family
• Additional discounted tickets and season passes
• Reciprocal admission with many local attractions (Dollywood, Holiday World, and more)

Nashville Shores is an equal opportunity employer