Director of HR & Operations

BC Legal Management Association; Vancouver; Hybrid; CAD 140,000 - 210,000; Full time

Job summary

Terra Law Corporation, a boutique commercial real estate law firm in downtown Vancouver, seeks a full-time Director of HR and Operations to lead human resources, operations, IT, and facilities. You will guide policy, oversee staff development, and coordinate governance and strategy across the firm.

This role requires a track record in managing professional services operations and a focus on client service and teamwork. December 2026 start date; DPSP/RRSP benefits included.

Qualifications

• Minimum five years’ experience in management and administration of a medium to large-sized firm.
• Excellent problem-solving ability and communication skills.

Responsibilities

• Oversee the Firm’s ongoing management and administrative functions including HR, finance, IT, marketing, facilities, and policies.
• Recruit, interview, and hire staff and oversee onboarding and ongoing support.
• Coordinate annual staff performance reviews and professional development.
• Lead governance, strategy implementation, and directors’ meetings; chair committees.
• Oversee technology systems, vendors, and risk management; coordinate software/hardware rollouts.
• Plan internal and external events and oversee firm communications and website content.
• Undertake other management initiatives to support growth and objectives.

Skills

Management

Communication skills

Problem solving

Tools

ADP Workforce Now

Net Documents

ActionStep

Job description

Terra Law Corporation is a boutique commercial real estate law firm located in downtown Vancouver. Terra Law offers you the opportunity to join a vibrant firm of highly experienced staff and lawyers who emphasize teamwork and focus on client service. Our culture is positive, professional and relaxed, yet we are very serious about serving our clients’ needs.

For someone seeking variety in their work and willing to learn new things, Terra Law is a great place to be.

We are currently looking for a full-time, permanent Director of HR and Operations to start in December, 2026. We offer a competitive salary and benefits package including participation in the firm’s DPSP/RRSP program.

Leadership and Firm Management

• Oversee and direct the Firm’s overall management and administrative functions, including human resources, financial management, information technology, marketing, facilities, and administrative policies and procedures.
• Provide approachable, responsive, and strategic leadership on human resources and personnel matters across the Firm.
• Foster a culture of transparency, continuous improvement, accountability, collegiality, and trust.
• Build and maintain strong relationships with lawyers and staff at all levels of the Firm.
• Handle sensitive and confidential matters with discretion, integrity, and respect for employee privacy.
• Research, evaluate, recommend, and implement employment and other administrative policies and procedures.
• Recommend and implement initiatives designed to enhance and strengthen Firm culture and collegiality.

Human Resources and Talent Management

• Oversee all human resources operations, including employee benefits, compliance, recruitment, onboarding, performance management, compensation, and employee relations.
• Recruit, interview, and hire new staff, and oversee the onboarding process to ensure appropriate orientation, training, and ongoing support.
• Coordinate and participate in annual staff performance reviews.
• Conduct regular meetings with Legal Administrative Assistants (LAAs) and paralegals to address concerns, support professional development, and promote effective communication.
• Manage staff and associate departures, including offboarding and transition processes.
• Make recommendations to the Directors regarding staff salary increases and bonuses.

Governance and Strategic Implementation

• Prepare agendas for, chair, and maintain minutes of Directors’ meetings.
• Chair and facilitate other Firm committee meetings, including social, technology, and other management committees.
• Ensure the timely implementation of decisions made by the Directors and communicate relevant information to staff as directed.
• Act as the Firm’s Chief Privacy Officer.

Technology and Information Systems

• Oversee and evaluate the Firm’s existing and future computer, photocopy, telecommunications, and other technology systems and equipment.
• Research, recommend, and implement enhancements to technology infrastructure and systems.
• Assist with the coordination and implementation of software and hardware rollouts, including arranging appropriate training for lawyers and staff.
• Supervise and direct third-party technology consultants and service providers.

Facilities, Vendors, and Risk Management

• Maintain and optimize the Firm’s physical facilities, furnishings, and equipment.
• Work collaboratively with landlords, contractors, architects, designers, vendors, and other suppliers as required.
• Manage the Firm’s insurance portfolio, including annual renewals and insurance claims.
• Deal with any requests or issues from our tenants.

Marketing, Communications, and Events

• Oversee the planning and implementation of internal and external Firm events.
• Coordinate the Firm’s participation in industry events.
• Coordinate and participate in client and holiday gift initiatives.
• Oversee the administration of the Firm’s website and the publication of Firm news, articles, announcements, and other content through the Firm’s communications and social media channels.

Additional Responsibilities

Undertake other management and administrative initiatives as required to support the effective operation, growth, and strategic objectives of the Firm.

Qualifications

• Minimum Five years’ experience in management and administration of a medium to large-sized firm, with preference given to professional services firm (especially law firm) experience;
• Knowledge of ADP Workforce Now, Net Documents and ActionStep an asset; and

• Excellent problem-solving ability and communication skills.