Director of HR & Operations

Talent Renew; Vancouver; On-site; CAD 135,000 - 185,000; Full time

Benefits offered by this job

Competitive benefits package

DPSP/RRSP program

Job summary

Talent Renew has partnered with a well-established boutique commercial law firm in downtown Vancouver to recruit a Director of HR & Operations to join their leadership team.

This senior role oversees HR, financial administration, technology, marketing, facilities, risk management, and operational policies, providing strategic leadership while staying hands-on in day-to-day management of the firm.

Qualifications

• Minimum 5 years of experience in management and administration.
• Experience within a law firm or professional services environment preferred.
• Strong understanding of HR, operations, and organizational management.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Oversee HR, financial administration, IT, marketing, facilities and policies.
• Provide strategic leadership on HR and personnel matters.
• Foster transparency, accountability, and continuous improvement.
• Build relationships with lawyers and staff at all levels.
• Develop and implement firm-wide policies and initiatives.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Strategic thinking

Organizational skills

Tools

ADP Workforce Now

NetDocuments

Action Step

Microsoft Office

Job description

Salary: $135,000–$185,000 annually, based on experience and qualifications

About the Opportunity

Talent Renew Inc. has partnered with a well-established boutique commercial law firm in downtown Vancouver to recruit a Director of HR & Operations to join their leadership team.

This is a senior leadership opportunity for an experienced HR and operations professional who enjoys a varied role and wants to have a meaningful impact on the firm's people, culture, operations, and long-term growth.

The firm offers a professional, collaborative, and supportive environment where teamwork, client service, accountability, and continuous improvement are highly valued.

The Role

The Director of HR & Operations will oversee the firm's broader management and administrative functions, including human resources, financial administration, technology, marketing, facilities, risk management, and operational policies and procedures.

Working closely with the firm's Directors, lawyers, and staff, the successful candidate will provide strategic leadership while remaining hands-on in the day-to-day management of the firm.

Key Responsibilities

Leadership & Firm Management

• Oversee the firm's overall management and administrative functions, including HR, financial management, IT, marketing, facilities, and administrative policies
• Provide strategic and approachable leadership on human resources and personnel matters
• Foster a culture of transparency, accountability, continuous improvement, collegiality, and trust
• Build strong working relationships with lawyers and staff at all levels
• Handle confidential and sensitive employee matters with professionalism, discretion, and integrity
• Research, evaluate, recommend, and implement employment and administrative policies and procedures
• Develop initiatives that strengthen firm culture, employee engagement, and collaboration

Human Resources & Talent Management

• Oversee all HR operations, including recruitment, onboarding, benefits, compliance, performance management, compensation, and employee relations
• Lead recruitment, interviewing, hiring, and onboarding of new staff
• Coordinate annual staff performance reviews
• Meet regularly with Legal Administrative Assistants and paralegals to address concerns and support professional development
• Manage employee and associate departures, including offboarding and transition processes
• Provide recommendations to firm leadership regarding salary increases and bonuses

Governance & Strategic Implementation

• Prepare agendas for Directors' meetings and chair meetings as required
• Maintain accurate meeting minutes and ensure follow-up on key decisions
• Chair and facilitate various firm committees, including social, technology, and management committees
• Ensure decisions made by firm leadership are implemented effectively and communicated appropriately
• Serve as the firm's Chief Privacy Officer
• Oversee the firm's technology systems, equipment, telecommunications, and related infrastructure
• Evaluate existing systems and recommend improvements and enhancementsCoordinate software and hardware implementations and ensure appropriate training for lawyers and staff
• Manage relationships with external technology consultants and service providers
• Oversee the firm's physical facilities, furnishings, equipment, and office operations
• Coordinate with landlords, contractors, architects, designers, vendors, and suppliers
• Manage the firm's insurance portfolio, including renewals and claims
• Address tenant-related requests and operational matters

Marketing, Communications & Events

• Oversee internal and external firm events and initiatives
• Coordinate participation in industry events
• Manage client and holiday gift initiatives
• Oversee the firm's website and digital communications
• Coordinate publication of firm news, articles, announcements, and social media content

Additional Responsibilities

• Lead and support special projects and operational initiatives as required
• Identify opportunities to improve efficiency and strengthen internal processes
• Provide ongoing support to firm leadership on strategic and administrative matters
• Undertake other management responsibilities as required to support the firm's growth and objectives

Qualifications

• Minimum 5 years of experience in management and administration, preferably within a professional services environment
• Experience working within a law firm or professional services organization is strongly preferred
• Strong understanding of human resources, operations, and organizational management
• Excellent leadership, communication, and interpersonal skills
• Strong problem-solving and decision-making abilities
• Highly organized with the ability to manage multiple priorities and competing deadlines
• Demonstrated ability to handle confidential and sensitive information with discretion
• Strategic thinker with a hands-on approach to operational management
• Strong ability to build relationships and work collaboratively with lawyers, professionals, and staff at all levels
• Experience with ADP Workforce Now, NetDocuments, and/or Action step is considered an asset
• Strong proficiency with Microsoft Office and other business technology systems
• $135,000–$185,000 annual salary, based on experience and qualifications
• Competitive benefits package
• Participation in the firm's DPSP/RRSP program
• Opportunity to take on a key leadership role within an established and growing law firm
• Collaborative and professional work environment
• Opportunity to contribute to firm-wide strategy, culture, and operational improvements

Only candidates selected for further consideration will be contacted.