Director of Housekeeping

Fairmont Hotels & Resorts; Vancouver; On-site; CAD 90,000 - 104,000; Full time

Job summary

Join a leading luxury hotel as the Director of Housekeeping, where you will lead a dedicated team to ensure exceptional cleanliness and service excellence. This role involves strategic planning, budget management, and fostering a positive work environment. Enjoy competitive pay and comprehensive benefits while working in an iconic setting.

Benefits

Health, dental, vision, life, and disability insurance

Company-matched pension plan

Paid vacation and statutory holidays

Complimentary shift meals

Dining discounts

Qualifications

• 3–5 years in senior Housekeeping leadership, preferably in luxury hotels.
• Experience in budget management and strategic planning.

Responsibilities

• Lead daily housekeeping operations.
• Manage budgets, schedules, and resources.
• Recruit, train, mentor, and develop team members.

Skills

Leadership

Communication

Organizational Skills

Analytical Skills

Education

Hotel or Hospitality Management degree/diploma

Job description

Join to apply for the Director of Housekeeping role at Fairmont Hotels & Resorts

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Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles, is an architectural landmark in downtown Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, the hotel completed a $75M, five-year revitalization project. Located on Georgia Street, it is surrounded by arts galleries, theatres, a vibrant shopping district, nightlife, and world-class cuisine. Join our team and deliver extraordinary experiences to our guests.

Job Description

Director of Housekeeping

Inspiring leadership. Impeccable standards. Historic elegance.

Join our legacy at Fairmont Hotel Vancouver as our Director of Housekeeping, where your expertise in operations and passion for service will craft exceptional guest and colleague experiences. Reporting to the Director of Rooms, you will lead a team to ensure flawless cleanliness and presentation across guest rooms and public spaces. Your strategic and guest-centric approach will promote service excellence, team development, and operational efficiency at one of Vancouver’s most iconic luxury hotels.

What Is In It For You

• An inclusive, empowering, and positive company culture
• Competitive pay starting at $90,000, with annual reviews
• Comprehensive benefits including health, dental, vision, life, and disability insurance
• Company-matched pension plan and retirement savings options
• Paid vacation, statutory holidays, and birthday leave
• Travel reimbursement for TransLink passes
• Complimentary shift meals, dry-cleaning, and hotel stays
• Dining discounts, discounted room rates worldwide, and learning programs
• Opportunities for community engagement and a fun, passionate work environment

What You Will Be Doing

• Lead daily housekeeping operations
• Develop cleaning cycles, maintenance, and renovation projects
• Collaborate with other departments for seamless service
• Respond to guest feedback and service recovery
• Recruit, train, mentor, and develop team members
• Manage budgets, schedules, and resources
• Ensure compliance with standards and safety regulations
• Lead quality assurance and safety initiatives

Qualifications

• 3–5 years in senior Housekeeping leadership, preferably in luxury hotels
• Proven leadership, change management, and performance driving skills
• Strong organizational, communication, and analytical skills
• Experience in budget management and strategic planning
• Hotel or Hospitality Management degree/diploma (asset)
• Attention to detail, proactive, and adaptable
• Flexible to work extended hours, including evenings, weekends, and holidays

Additional Information

Must be legally eligible to work in Canada. We are committed to diversity and inclusion. Join us and explore limitless opportunities with Accor. For more info, visit https://careers.accor.com.