Director of Healthcare Operations

Dynacare; Kelowna; On-site; CAD 90,000 - 130,000; Full time

Job summary

Dynacare recherche un directeur des opérations pour superviser ses activités en Colombie-Britannique. Le candidat idéal a une solide expérience en leadership, en gestion d'équipes et en conformité réglementaire. Ce rôle représente une opportunité significative dans une organisation primée, soutenant les vies saines avec engagement et soin.

Benefits

Programme de santé et de bien-être

Opportunités de mobilité interne

Avantages de RRSP et programme d'achat d'actions

Environnement de travail collaboratif et diversifié

Qualifications

• Capacité à développer et mettre en œuvre un plan d'affaires sur 1 à 2 ans.
• Expérience en gestion d'équipes et en gestion de la relation client.

Responsibilities

• Superviser toutes les opérations multi-sites à travers la province.
• Gérer la conformité réglementaire et le service client.

Skills

Leadership

Gestion de projet

Analyse

Gestion de la relation client

Amélioration continue

Education

Diplôme en gestion, administration des affaires, ou domaine pertinent

Job description

Job Posting: Director, Operations - British Columbia

Location: Kelowna, BC

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Director of Operations?

As Director, Operations – British Columbia, you will be responsible for overseeing all aspects of Dynacare’s operations across the province. In this senior leadership role, you will ensure the efficient functioning of multi-site operations, drive regulatory compliance, deliver exceptional customer service, and support business development initiatives. Your expertise in laboratory management, LHSC operations (patient service center’s), and customer relationship management will be key to fostering team development and achieving operational excellence. You will uphold the highest standards of safety, quality, and scientific integrity while providing strategic direction. Reporting directly to the Vice President, Operations, you will collaborate with both internal and external stakeholders to advance Dynacare’s mission of being Canada’s health and wellness leader.

Status: Full-time Permanent

Shift: Days

Discipline: Operations

Work Style: On-site

Location: Kelowna

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Strategic Leadership & Management

• Develop and implement comprehensive laboratory operational strategies and LHSC management aligned with organizational goals.
• Develop and implement a 1–2-year business plan.
• Provide direct leadership for operations managers and frontline employees, including hiring, performance management, and professional development.
• Provide leadership and stakeholder relationship management for support functions in B.C. such as QA, Business Development, finance, H.R., ITSS.
• Establish and monitor key performance indicators to optimize laboratory efficiency, patient service delivery, and productivity across all locations.
• Drive continuous improvement initiatives to enhance laboratory capabilities, patient experience, and reduce operational costs.
• Assess competition, market opportunities and threats, recommend appropriate plans and implement actions.
• Collaborate with Business Development for opportunities for increasing services and geographic expansion in B.C.

Operations Management

• Lead a team of managers to oversee operations activities including workflow optimization, resource allocation, and capacity planning.
• Ensure the delivery of optimal results against appropriate performance metrics (systems, processes, procedures, and activities).
• Manage laboratory information systems (LIS) and ensure data integrity and security across all locations.
• Coordinate with procurement teams to manage inventory, equipment maintenance, and vendor relationships.
• Implement and maintain laboratory safety programs and emergency response procedures across all facilities.
• Work with corporate real estate and facilities management teams to oversee facilities management including space planning, environmental controls, and infrastructure needs.
• Ensure optimal patient flow and scheduling systems to minimize wait times and enhance patient satisfaction.
• Manage specimen collection protocols and transportation logistics.
• Manage customer complaints and engage appropriate stakeholders for resolution.

Regulatory Compliance & Quality Assurance

• Ensure full compliance with all applicable regulations including local health agency requirements.
• Oversee quality management systems and maintain accreditation standards.
• Implement and maintain standard operating procedures.
• Manage internal and external audits, inspections, and corrective action processes.
• Stay current with evolving regulatory requirements and industry best practices.

People / Team Leadership

• Provide leadership in planning and managing Operations resource requirements to ensure a high level of service and delivery.
• As a leader, role model and coach, foster an environment of positive employee relations, strong teamwork, and employee engagement.
• Create an environment of trust and open communication, by sharing information in a timely manner and encouraging multi-directional feedback.
• Act as a coach to promote career growth opportunities, educational pursuits, and participation in internal development programs.
• Manage people resources for optimal workforce planning, recruitment, performance goal setting, training, scheduling and efficient workflow.
• Implement a talent strategy to aligned to talent current and future talent needs, employee development, IDB (inclusion, diversity & belonging), workforce planning and succession planning.
• Set expectations, counsel, coach and manage employee performance on an on-going basis and in relation to their performance.
• Develop, implement and monitor employee engagement initiatives in partnership with other leaders and HR to increase team performance and retention.
• Recognize team and employee achievement.
• Facilitate effective and collaborative working relationships within the ops team and stakeholders.

Administration

• Manage budgets, operational plans and department expenses.
• Lead the department’s annual performance and salary review process.
• Manage vendors to ensure best value for services or products provided, including sourcing, negotiating, and performance.
• Utilize reports on performance metrics, incident reports, customer satisfaction surveys to take action that increase productivity and service delivery.

What YOU bring to the role:

• Capability to develop and implement 1 to 2 years business plan.
• Capability to understand the scientific and technical functioning of the Laboratory Operations – BC departments.
• Capability to develop, implement or improve the Laboratory Operations – BC functions.
• Strong project governance, financial management and project management skills.
• Capability to review, develop, implement and monitor organization design at functional level.
• Implement continuous improvement initiatives.
• Strong analytical and systematic thinking skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Experience in team management and team building, providing proven ability to form, build, and manage effective teams while modeling the behaviors of an effective team player.
• Ability to work in a multi-functional team environment demonstrating comfort with ambiguity and rapidly changing priorities.
• Excellent written and verbal communications skills including strong presentation skills.
• Ability to effective lead, manage and participate in cross-functional environment in support of corporate goals and objectives.
• Strong interpersonal, organizational and leadership skills
• Effective at conflict management and change management
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Ability to interact with people from all disciplines with all levels of experience.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.