Director of Franchise Development & Operations

Adaria Vending Services Limited; Vaughan; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a dynamic team at a forward-thinking company specializing in logistics and fulfillment for vending services. As a Key Account Manager, you'll play a crucial role in managing key client relationships and driving new business opportunities. This position requires excellent communication skills and the ability to juggle multiple projects, ensuring client satisfaction while collaborating with cross-functional teams. With a comprehensive benefits package and a vibrant work environment, this opportunity is perfect for those looking to make an impact in the unattended retail sector. If you're ready to take your career to the next level, this role is for you!

Benefits

Paid Sick Days

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paramedical Services

Qualifications

• Bachelor's degree in Business or related field required.
• Strong negotiation and communication skills are essential.

Responsibilities

• Oversee customer account management and develop new business.
• Collaborate with sales team to achieve quotas and client satisfaction.
• Ensure timely delivery of solutions to customers.

Skills

Account Management

Negotiation

Communication Skills

Project Management

CRM Software

Listening Skills

Presentation Skills

Education

Bachelor's degree in Business

Bachelor's degree in Sales

Tools

CRM Software

Job description

Director of Franchise Development & Operations

Adaria Vending Services Limited is looking for a Key Account Manager to join our team in our Concord office. This person will operate as the lead on a small number of key accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.

Responsibilities:

• Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
• Coordinate with partners and perform project management as needed.

Requirements:

• Bachelor's degree in Business, Sales or related field.
• Strong verbal and written communications skills.
• Excellent listening, negotiation, and presentation abilities.
• Familiarity with CRM software preferred.
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Some travel required for this role.
• Franchise experience is an asset in this role.

About Adaria Vending Services Limited:

Adaria Vending Services is a Vaughan-based company specializing in logistics and fulfillment services for unattended retail outlets such as vending machines. Our clients range from offices to manufacturing plants to public areas - pretty much anywhere you'll ever find a vending machine. We're a young, dynamic team dedicated to providing industry-leading fulfillment to vending machines and clients located across Canada.

A comprehensive employee benefits package is available for all full-time employees after the probationary period. The package includes paid sick days, medical, dental, vision, paramedical (massage, chiropractic, acupuncture therapy), life insurance, and more!