Director of Engineering – Member Digital Experiences

Manulife; Toronto; Hybrid; CAD 110,000 - 206,000; Full time

Job summary

A leading financial services provider seeks a Director of Engineering to oversee the development of innovative web and mobile applications. This dynamic role involves managing a diverse engineering team and driving product strategies to meet strategic objectives, fostering a collaborative environment where innovation thrives.

Benefits

Flexible work environment

Health and dental benefits

Retirement savings plans

Paid time off program

Employee assistance programs

Qualifications

• Experience leading mobile and web development teams.
• Familiar with iOS/Android development and automated testing.
• Strong understanding of Agile methodologies, with SAFE a plus.

Responsibilities

• Lead and mentor engineering teams across multiple locations.
• Ensure quality and security of web and mobile applications.
• Drive project timelines, resources, and budget management.

Skills

Leadership

Communication

Team Management

Technical Expertise

Agile Methodologies

Education

Bachelor’s degree in Computer Science or related field

Tools

CI/CD

New Relic

Log Rocket

Job description

We are committed to improving the lives of our customers by delivering innovative financial solutions and services. As a forward-thinking organization, we believe in fostering a collaborative and inclusive environment where our employees can thrive and grow.

The Director of Engineering at Manulife will lead our dynamic Group Benefits Member Digital Engineering teams to deliver innovative web and mobile applications that align with our strategic objectives. This role is crucial to our technical strategy and involves leading all aspects of the entire lifecycle of our mobile and web software development, from concept to deployment and support. The ideal candidate will have a strong technical background in mobile and web development, exceptional leadership skills, and a passion for innovation and product delivery.

Position Responsibilities:

• Collaborating with team Engineering Managers, lead and mentor the engineering team across different levels (associate to senior level) and physical locations, fostering a culture of ownership, communication, collaboration, and continuous improvement across the numerous full-stack, mobile, back-end, and quality engineers on the team.

• Oversee the design, development, and maintenance of high-quality, user-friendly web and native mobile applications for both iOS and Android.

• Collaborate multi-functionally with product managers, UI/UX, architects, and other partners to define and implement product strategies and roadmaps.

• Effectively manage third party vendors, reviewing agreements and managing expectations.

• Ensure the performance, quality, responsiveness, and security of applications and services, and proactively drive continuous improvement of these assets.

• Stay updated with the latest technology trends and evaluating their applicability to company goals, while mitigating future challenges.

• Manage project timelines, resources, and budgets, assessing and prioritize work based on urgency and impact.

• Supervise and report on project progress, identifying and addressing any issues or risks.

• Drive innovative projects from inception to completion.

• Provide technical leadership and insights into development practices, constantly optimizing how the team operates efficiently.

• Track and manage issues within the engineering domain, ensuring timely resolution and communication.

• Support the account management team with customer interactions, providing technical expertise and guidance.

• Review and sign off release and disaster recovery plans, reviewing all testing and performance evidence, and validate approvals on documentation (architecture, risk approvals, support handovers).

Required Qualifications:

• Bachelor’s degree or equivalent experience in computer science, Information Technology, Engineering, or a related field.

• Shown experience in leading a mobile and / or web development teams with a successful program delivery track record.

• Familiarity of native mobile development (iOS, Android) and automated testing frameworks (Swift, Kotlin, React Native, Flutter, NodeJS).

• Familiarity of modern web and automated testing frameworks (React, NodeJS) as well as .NET, Spring boot, etc.

• Excellent leadership, communication, decision making (across product and engineering), team member management, and interpersonal skills.

• Ability to communicate complex technical concepts to non-technical audiences.

• Proven ability to improve team culture, communication, and performance management, supporting the team’s growth and pushing them to achieve excellence.

• Managing R&D projects and focusing on high-quality work.

• Familiarity with continuous integration and deployment (CI/CD) practices and drive continuous improvement in developer standard processes.

• Strong understanding of Agile methodologies, with exposure to SAFE a plus.

• Experience with New Relic, Log Rocket, and/or other application / mobile monitoring and issue tracking tools.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are

more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$110,530.00 CAD - $205,270.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.