Director of Customer Solutions

Climate17 | B Corp; Calgary; Remote; CAD 160,000 - 200,000; Full time

Job summary

Climate17, une entreprise de recrutement dédiée aux énergies renouvelables, recherche un Vice President. Le candidat idéal dirigera l'engagement client et la gestion de projet, tout en apportant une expertise technique dans un rôle dynamique et stratégique, avec une approche tournée vers l'inclusivité et la durabilité.

Qualifications

• Expérience dans des rôles de leadership pratiques, avec une gestion efficace d'équipe.
• Connaissance en architecture de solutions et processus d'implémentation.
• Capacité à communiquer des concepts techniques complexes à diverses audiences.

Responsibilities

• Leadership stratégique en engagement client et gestion de projet sur l'ensemble du parcours client.
• Diriger des ateliers de solutions pour maximiser la valeur client.
• Gestion des programmes pilotes et transition vers la signature de contrats.

Skills

Leadership

Gestion de projets

Adaptabilité technique

Gestion des relations client

Approche basée sur les données

Job description

This range is provided by Climate17 | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$160,000.00 / yr - CA$200,000.00 / yr

Vice President | USA Renewable Energy | Talent Acquisition Leader | 17+ Years Experience | Solar, Energy Storage, Wind & Power-to-X Expert

About the Company

Climate17 is partnering with a cutting-edge tech company on a mission to revolutionize field operations worldwide. Their innovative platform empowers field teams and their managers with real-time insights, boosting efficiency and safety, minimizing risks and maximizing productivity. Serving over 100 clients across five continents, backed by major investors and preparing for the next funding round in 2026, the team is characterized by entrepreneurial spirit, passion, and ambition, coupled with integrity, humility, and collaboration.

About the Role

A dynamic leadership role spearheading the client solutions efforts in North America. With a hands-on approach, directly engage in pre-sales activities, pilot project oversight, and high-level client interactions. The ideal candidate excels at both day-to-day customer solutions execution and strategic team leadership. The role is remote in Canada or USA, Eastern Hours, with regular travel.

Responsibilities

• Strategic leadership in customer engagement and project delivery across the customer journey whilst managing a high performing team
• Leading solution workshops, partnering with sales to align customer needs with capabilities, maximizing value
• Oversee Pilot Program Management, proof-of-concept initiatives and secure successful transition to contract signing
• Work closely with the Implementation to ensure seamless pilot-to-full-deployment transitions, providing technical and strategic guidance through to adoption
• Foster strong customer relationships, building trust and collaboration, address challenges to ensure project success, redesign customer process flows
• Availability to travel up to 50%

Qualifications

• Proven track record in hands-on leadership roles, balancing execution with team management
• Background in solutions architecture, solutions engineering, pre-sales, or pilot project management in B2B SaaS
• Experience in implementation and onboarding processes, managing pilot-to-deployment transitions
• Strong technical aptitude with ability to communicate complex concepts to diverse audiences
• Demonstrated success in building and maintaining client relationships including leading workshops
• Exceptional project management skills with a focus on measurable outcomes
• Experience with energy, utilities and / or construction clients
• Data-driven approach, able to translate results into actionable insights and ROI projections
• Must be based near an airport for customer-facing travel

About Us

Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector.

Inclusive Application Process

Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.

Seniority level

Director

Employment type

Full-time

Job function

Customer Service, Sales, and Information Technology

Software Development, IT System Custom Software Development, and Business Consulting and Services

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