Director of Change Management & Communications (Duration-Based Role)

Johnson & Johnson; New Brunswick; On-site; USD 137,000 - 236,000; Full time

Job summary

An established industry player is seeking a Director of Change Management & Communications to lead a transformative initiative in customer experience. This pivotal role involves developing strategies for a new AI-powered ecosystem, enhancing customer interactions through effective change management. The ideal candidate will possess extensive experience in change management, strong communication skills, and a passion for driving organizational growth. Join a forward-thinking company where your expertise will significantly impact the future of healthcare innovation and customer engagement.

Benefits

Annual performance bonus

Health insurance

Savings plan

Pension plan

Disability plan

Vacation pay

Sick time

Holiday pay

Work-life balance programs

Qualifications

• 10+ years of experience in change management and technology transformations.
• Strong communication and interpersonal skills to influence at all levels.

Responsibilities

• Develop and execute a change management strategy for a new CXM ecosystem.
• Lead a global team and collaborate across departments for effective change.

Skills

Change Management

Communication Skills

Stakeholder Engagement

Project Management

Employee Experience Management

Education

Bachelor’s degree in business administration

Master’s degree

Tools

Design Thinking

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function: Strategy & Corporate Development

Job Sub Function: Change Management

Job Category: People Leader

All Job Posting Locations: New Brunswick, New Jersey, United States of America

Job Description:

Johnson & Johnson is recruiting for a Director of Change Management & Communications to be located in New Brunswick, NJ. This is a duration-based role ending mid-year 2027.

The Director of Change Management & Communications plays a crucial role in guiding a large multi-year transformation initiative focused on the implementation of an AI-powered Customer Experience Management (CXM) ecosystem. This innovative technology integrates CXM across sales, marketing, service, and operations, turning data into an intelligent, connected customer ecosystem. The Director will be responsible for developing and executing a comprehensive change management strategy that facilitates the successful adoption of the new ecosystem including new ways of working across the MedTech organization, ultimately enhancing the overall customer experience and driving business growth.

The Director will have the following key responsibilities:

1. Change Management Strategy Development: Create a change management framework that aligns with program objectives, addressing the anticipated impacts on stakeholders and devising strategic initiatives to ensure smooth transitions.
2. Effective Communication Framework: Craft and implement a communication plan to engage employees at all levels, delivering the right message, to the right audience, at the right time, through the most appropriate channels, to ensure clarity, consistency, and accessibility throughout the transformation process.
3. Stakeholder Engagement and Relationship Building: Identify and engage key stakeholders to gain buy-in and support for the CXM ecosystem implementation.
4. Establish readiness & measurement strategy: Regular updates and feedback mechanisms will be established to understand and address stakeholder concerns.
5. Impact Identification and Needs Assessment: Identify the significant changes resulting from the CXM ecosystem implementation and translate insights into a comprehensive training needs assessment to prepare employees effectively.
6. Monitoring and Evaluation of Change Initiatives: Establish metrics to evaluate the effectiveness of change management and communication efforts, regularly reporting on progress and identifying opportunities for improvement.
7. Leadership and Team Development: Leading a team of change management professionals across the globe, the Director will foster a collaborative environment that encourages professional growth and skill development.
8. Cross-Functional Collaboration: Collaborating with departments such as JJT, sales, marketing, and customer service across the globe will be vital to ensure change management efforts align with technical implementations and overall customer experience enhancements.

Key Principles:

• Know Before You Go: Reduce surprises, accelerate sales, and optimize engagement through effective change management.
• Service Before It’s Needed: Predict issues, prevent downtime, and deliver proactive care by leveraging the CXM ecosystem's capabilities.
• Act with Precision: Utilize data for visibility and smarter decisions, resulting in greater efficiency and improved service delivery.

This role emphasizes breaking down silos and removing blind spots to enable faster execution, better care, and timely treatments. This isn’t just a tech upgrade; it represents a transformation as the future of MedTech is happening now. The Director of Change Management & Communications will be pivotal in driving the organization toward embracing the new CXM ecosystem and realizing its potential to transform customer interactions.

Qualifications:

• Bachelor’s degree in business administration, Communications, or a related field; Master’s degree preferred.
• 10+ years of experience in change management, organizational development, or communications, with a focus on technology transformations.
• Experience in leading teams and external partners.
• Proven experience in managing complex projects and leading cross-functional teams.
• Strong understanding of Employee/Customer Experience Management principles and tools e.g. Design Thinking, employee journeys.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence at all levels of the organization.
• Certification in Change Management (e.g., Prosci, ACMP) is a plus.
• Experience with digital transformation initiatives is preferred.
• This role will be located in New Brunswick, NJ and may require up to 20% travel.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The anticipated base pay range for this position is: $137,000 - $235,750

Additional Description for Pay Transparency: The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits