Director of Business Operations

Peeple Inc; Richmond; On-site; CAD 100,000 - 125,000; Full time

Job summary

A prominent security solutions company in Richmond seeks a Director to drive growth in their video and electronic security business. The role includes expanding National Accounts, optimizing profits, and leading a high-performing team. Ideal candidates have extensive leadership experience, knowledge in operations management, and strong communication skills, while offering benefits like job stability, flexible scheduling, and a positive work environment.

Benefits

Comprehensive benefits

Flexible schedule

Professional growth opportunities

Charitable donation matching

Qualifications

• 8+ years in senior leadership in operations management.
• Extensive knowledge of operational functions.
• Proven project management skills.

Responsibilities

• Drive growth in video and electronic security business.
• Collaborate with Executive Team for strategic goals.
• Manage departmental budgets and profitability.

Skills

Leadership

Communication

Project management

Data analysis

Education

Bachelor's degree in business or related field

Tools

ERP systems

CRM systems

Job description

Our client is an award-winning organization with 75 years of excellence — at the forefront of delivering life safety solutions that ensure safe communities. Headquartered in Richmond, BC, with regional offices in Calgary, Toronto, and Dallas-Fort Worth, Texas, their mission is to provide cutting-edge security solutions paired with unparalleled service.

They are seeking a Director based in their Richmond office to drive the growth of their video and electronic security business. In this role, you'll expand National Accounts, explore new markets, and introduce innovative security solutions. Key responsibilities include increasing sales, optimizing profitability, managing staffing, and building infrastructure for future growth. Reporting to the President and as a member of the Executive Team, you will shape strategic direction while leading a high-performing team.

CORE RESPONSIBILITIES

Strategic Planning & Execution

• Collaborate with the Executive Team to define and execute strategic goals that drive efficiency and employee engagement.
• Identify opportunities for operational improvement and scalability, streamlining processes to boost productivity.
• Lead change management efforts, ensuring effective adoption and communication of new initiatives.
• Align with the company's values and contribute to the Executive Team's strategic direction.

Team Leadership & Development

• Set KPIs and track team performance to ensure clear goals and accountability.
• Foster a culture of collaboration, accountability, and growth.
• Provide coaching, feedback, and development opportunities for direct reports.
• Hire top talent, ensure successful onboarding, and enhance training programs for continuous growth.

Financial Oversight

• Manage departmental budgets, monitor expenses, and drive profitability.
• Identify and implement cost-saving measures in collaboration with the team.

Customer Experience Excellence

• Continuously adapt and enhance the customer experience.
• Attend industry events to gather customer insights and share feedback for improvements.

Safety Leadership

• Promote a culture of safety and ensure compliance with safety protocols.
• Collaborate with the Health & Safety Committee to prioritize safety training and improvements.

OUR IDEAL CANDIDATE :

• 8+ years in senior leadership in operations management (security / technology industry a plus)
• Extensive knowledge of various operational functions and principles, including finance, customer service, production, and employee management
• Bachelor's degree in business, operations management, or related field
• Strong emotional intelligence, excellent communication, and the ability to build cross-functional relationships
• Proven project management skills, with a background in lean methodology or formal training
• Proficient in data analysis, ERP, and CRM systems

WHAT WE OFFER :

• Job Stability: A trusted essential service provider with steady growth and expansion.
• Comprehensive Benefits: Health, dental, RRSP matching, EAP, and profit-sharing.
• Giving Back: Charitable donation matching and community involvement.
• Flexibility: Flexible schedule, work-from-home options, and an additional paid holiday (Boxing Day).
• Award-Winning Culture: Family-owned business offering professional growth and new opportunities.
• Learning & Development: Paid training and career advancement opportunities.
• Engaging Environment: Regular team events, outings, and volunteer activities.
• Impact: Your ideas are valued, making a difference in the company and community.
• Great Location: Centrally located next to a river walking path, near shopping centers.

Pride in Reputation : A company with a strong brand and glowing employee reviews.

About Peeple Inc :

Peeple Inc. is a Vancouver-based People Development organization specializing in Management Search, Executive coaching, and development. We're dedicated to helping companies build world-class teams and assisting job seekers to find incredible employers. Applicants can expect thorough communication, an in-depth evaluation of their background and abilities, complete confidentiality, and our continuing care and expertise in matching candidates to roles that provide the best fit possible.

Peeple Inc. and the clients we represent are committed to an inclusive and discrimination-free workplace, as well as complete compliance with the B.C. Human Rights Code, Canadian Human Rights Act, and the Employment Equity Act.

Application and Timeline :

We encourage interested applicants to apply as soon as possible, as our client is keen to welcome their newest team member. Interviews will take place as resumes are submitted through the Peeple Inc. website.