Director of Business Development - Arrow Off-Road

Arrow Manufacturing; Guelph; On-site; CAD 80,000 - 120,000; Full time

Job summary

Arrow Manufacturing is seeking a Business Development Manager to lead customer growth and retention strategies. This role involves managing a team to enhance profitability and establish strong customer relationships within key target markets. The ideal candidate will have a mechanical engineering background with proven skills in sales strategy and leadership.

Benefits

Medical and Dental Benefits

Tuition Reimbursement Programs

Attendance and Performance Bonus Programs

RRSP Company Match Program

Work Boot Program

Prescription Safety Glasses Program

Competitive Wages

Vacation Allotments

Qualifications

• Industry experience in machining, fabrication, and assembly of metal components.
• Thorough knowledge of product development and machining processes.

Responsibilities

• Responsible for customer growth, retention, and sales initiatives.
• Leading team of business development professionals in targeted market segments.
• Ensuring customer satisfaction related to cost, delivery, and quality.

Skills

Relationship Management

Sales Strategy

Leadership

Planning

Problem-Solving

Education

Technical Undergraduate Degree in Mechanical Engineering

Job description

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

Position Summary :

Responsible for day-to-day commercial management of AOR's customers and the business development / account management teams. With a focus on profitable sales growth with new and existing customers. Arrow's focus is increasing our content per project or platform across six commodities - structures, powertrain, attachments, wear components, cab and operator interface and hydraulics. Efforts will be guided by the execution of a well-developed customer sales strategy and a sustainable, scalable business development process that leverages Arrow's vertical capabilities and capacity.

Primary Responsibilities :

• Accountable for customer growth and retention, including the creation of focused sales initiatives leveraging the group's technologies and reputation across the targeted markets.
• Expected to be the "voice of the customer" in all aspects of Arrow's business operations.
• Refine and reinforce Arrow's brand image of strong technical, operational, and financial capabilities.
• Creating further "reach" into the current customer operations, and identifying new customers within the targeted markets.
• Gaining insights into the future direction and evolving needs within the current customer organizations and, proactively positioning the company to support those needs by helping to develop and implement new business development plans.
• Leading a team of business development and account management professionals.
• Pursuit of new opportunities in new market segments within the region.
• Working with the customer and internal team to ensure that key customer performance metrics are achieved.
• Managing and implementing pricing strategies that are competitive and achieve targeted profit margins.
• Ensuring customer satisfaction whether it relates to issues of cost, delivery, quality, and effective collaboration.
• Performs other duties as necessary in support of company goals.
• Comply with the requirements as outlined in the company handbook and government requirements.
• Follows and comply with all Operational Procedures and policies as outlined in the Employee Handbook, Quality and Environment programs (i.e. IATF, ISO 14001)

Educational Requirements :

• Must possess a technical undergraduate degree, preferably in Mechanical Engineering.
• Industry experience, machining, fabrication and assembly of metal components and assemblies for Off-Road applications.
• A thorough knowledge of product development, machining, and steel fabrication processes.

Required Skills & Expertise :

• Demonstrated ability in establishing strong relationships in a rapidly changing technical environment.
• Proven ability to create and lead initiatives which improve current program performance and new market / opportunity development.
• Successful experience in managing a team of technical account management personnel.
• Demonstrated ability to build and manage a structured, scalable sales process including reporting.
• Strong planning and organizational skills.
• An ability to balance multiple priorities and allocate resources between them.
• Strong attention to detail and follow through.
• Creative problem-solving skills with a can-do attitude.
• Outstanding interpersonal skills at all levels in the organization. Superior listening skills and persuasive powers.
• An honest and straightforward approach to business and people.
• Coaching / mentoring skills.

Benefits :

• Medical and Dental Benefits start your first day!
• Tuition Reimbursement Programs
• Attendance and Performance Bonus Programs
• RRSP Company match program
• Work boot program and Prescription Safety Glasses Program
• Competitive Wages and vacation allotments

We are committed to diversity and inclusion and than all applicants in advance. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

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