Director of Agency Operations

Paralucent Inc; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An innovative marketing agency in Toronto is seeking a Director of Agency Operations to lead daily operations and oversee project execution. The ideal candidate will have over 5 years of experience in a creative agency, outstanding leadership skills, and a Bachelor's degree or higher. Responsibilities include managing budgets and staffing, ensuring project timelines, and developing operational strategies. This full-time role is integral to the agency’s success, inspiring teams and driving impactful campaigns.

Qualifications

• At least 5 years leading operations for a top-tier marketing or creative agency.
• Exemplary writing and verbal skills, essential for client interactions and team management.
• A robust understanding of the marketing and creative fields.

Responsibilities

• Liaise with Account and Project Managers to assign tasks efficiently.
• Oversee bookkeeping, finance, accounting, and legal tasks.
• Manage staffing, resource allocation, and workflow distribution.
• Contribute to budgeting and forecasting.
• Develop and optimize internal systems for creative processes.
• Engage with prospective clients to secure new opportunities.

Skills

Leadership

Project Management

Financial Oversight

Communication

Adaptability

Education

Bachelor's Degree or higher

Job description

Overview

Paralucent Marketing is in pursuit of an accomplished Director of Agency Operations to manage the day-to-day operations of our dynamic, boutique, and multiple-award-winning marketing agency. This role is for a seasoned executive ready to lead a small but ambitious team to produce projects and campaigns that drive impact. An Operations Director, or Director of Operations, is responsible for managing an organization’s day-to-day operations. Their main duties include developing and implementing operational plans to follow the company strategy, overseeing business processes such as production and finance, and analyzing operational efficiency.

Responsibilities

• Team Leadership: Liaise with the Account Managers and Project Managers to assign tasks to our team members, ensuring efficiency and cohesion in all operations and project executions.
• Business Operations: Oversee our bookkeeping, finance, accounting, and legal tasks in collaboration with our external vendors.
• Project Management: Oversee project timelines, ensure projects are delivered on time and within budget, and facilitate collaboration between teams.
• Resource & Staffing Management: Manage staffing, resource allocation, and workflow distribution, ensuring proper workload distribution and providing mentorship and training.
• Financial Oversight: Contribute to budgeting and forecasting, implement financial procedures, and monitor operational KPIs to ensure financial health.
• Creative Workflow Management: Develop, manage, and optimize internal systems and SOPs to ensure a seamless creative process that aligns with project goals.
• Project Oversight: Actively oversee and guide the planning and execution of client projects, ensuring that budgets, timelines, and resources are effectively managed.
• Business Development Support: Aid in expanding the business by participating in the creation of project scopes and engaging with prospective clients to secure new opportunities.
• HR & Talent Management: Oversee the HR functions, including payroll and recruitment, to build and sustain a robust team capable of delivering top-tier creative solutions.

• At least 5 years leading operations for a top-tier marketing or creative agency.
• Bachelor's Degree or higher.
• A composed nature suited to dynamic agency life.
• Exemplary writing and verbal skills, essential for client interactions and team management.
• A proven track record in managing marketing and creative teams.
• A robust understanding of the marketing and creative fields, ready to take the lead in such discussions.

You Are a Perfect Fit If You Are...

• Innovative and Strategic: You have a knack for seeing the big picture and finding creative pathways to success.
• A Natural Leader: You inspire your team, leading by example and fostering a collaborative atmosphere.
• Adaptable: You’re comfortable pivoting between tasks and can manage multiple projects with finesse.
• Meticulous: Precision and attention to detail are in your DNA.
• Growth-Oriented: You have a voracious appetite for personal and professional development.
• Energetic and Positive: Your optimism is contagious, and you view challenges as opportunities.
• A Communicator at Heart: You know that the essence of project management is effective communication, and you excel at it.

About Paralucent Marketing

Paralucent Marketing is an award-winning Creative Agency & Innovation Studio specializing in branding, content, strategy, and advertising.

We blend creativity with an entrepreneurial outlook, treating our clients' businesses as if they were our own. So we look for that extra special something in each client we work with, primarily focusing on consumer lifestyle brands that make a positive impact on the world and inspire others with their products and services.

Duration: 12 months