Director National Credit

RBC; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

RBC is seeking a Director of Operations for their Wealth Management team in Toronto. This role involves leading operations, managing risks, and ensuring compliance while delivering excellent client service. The ideal candidate will have extensive experience in banking and strong leadership skills to oversee multiple teams effectively.

Benefits

Comprehensive Total Rewards Program

Annual incentive program

Dynamic and high-performing team

Opportunities for career growth

Positive work culture emphasizing diversity and inclusion

Qualifications

• 5+ years of experience in securities, banking, or technology.
• Strong knowledge of cash movement and payment processing operations.
• Ability to handle multiple priorities and lead teams.

Responsibilities

• Supervise complex workflows to meet department service levels.
• Manage department budget, financial forecasts, and metric tracking.
• Provide ongoing coaching and performance management for direct reports.

Skills

Leadership

Client Service

Decision Making

Operational Delivery

People Management

Time Management

Education

4-year degree from an accredited university or equivalent

Job description

Job Summary

Job Description

As Director, Operations you will lead the National Credit and Future Operations Group within Wealth Management Canada. The primary purpose for this position is to supervise and provide leadership for a team supporting time sensitive, complex exception-based and/or highly specialized processes. You will be responsible for supervising all operational and risk aspects of margin lending, regulatory and financial reporting, system configurations, and oversight of all WM retail Futures clients.
The Director will provide insights and analysis to a variety of credit and risk transactions in a high-volume environment including leveraged investments, derivative products, wire payments and interest calculations. The role is responsible for managing three diverse operations teams for WM Canada and will require to provide leadership in both a strategic and tactical manner.
Additionally, you will act as a point of contact for escalations, risk management, procedural changes and initiatives to ensure we provide a high level of customer service to all clients and Wealth Management business partners. The role will require working with regulators, Internal Controls, Operational Risk, Internal/External Auditors, Finance and Royal Bank partners to ensure that the team adheres to policies and procedures. Balancing risk and operational efficiency while delivering a high level of client satisfaction are the key components of this role.

What will you do?

• Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met including selling out client accounts and closing option positions.
• Advocate high degree of operational processing focus and meeting all SLA’s (e.g. understands the prioritization workflow and any spike in volumes) by tracking overall effectiveness of the teams.
• Execute oversight activities for high complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk and aligned to regulatory adherence.
• Complete and update procedures that govern the work to ensure accuracy, tracking and reporting of month end errors and incident reports to operational risk, completing monthly GL attestations, and other regulatory obligations.
• Manage department budget, financial forecasts, staffing models and department metric tracking.
• Provide ongoing coaching, training, recognition, development and performance management for direct reports and extended team as required.
• Serve as project/product owner for payment projects and represent operations in cross-functional projects.
• Build partnerships and synergies with internal & external stakeholders.

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent
• 5+ years of securities, banking, technology and/or job specific industry experience including executing trades and closing option positions.
• Excellent client service orientation and strong knowledge and understanding of cash movement and payment processing operations
• Strong problem solving, decision making, and influencing skills
• Broad knowledge of Canadian Operations Wealth management process and procedures.
• Ability to handle multiple priorities in a fast-paced environment and provide direction to other team members
• Demonstrated experience in leading individuals and teams
• Strong customer service and organizational skills with attention to detail
• Ability to implement & facilitate change throughout departments as needed

Nice-to-have

• Working knowledge of securities, margin, options and derivatives products.
• Meet the requirement to be registered with CIRO as a supervisor, non-trading.
• Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform.
• Sound organizational knowledge with operational mindset; including products, processes, systems and regulatory and/or client needs
• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
• Working knowledge of Margin and Leveraged Products Rules and Regulations
• A strong understanding of Wealth Management products and solutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
• Leaders who support your development
• A dynamic, collaborative, and high-performing team
• Opportunities to do challenging work and grow your career
• Work-life integration
• Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement

Job Skills

Adaptability, Client Service, Customer Service, Decision Making, Interpersonal Relationship Management, Investments, Leadership, Operational Delivery, People Management, Process Improvements, Time Management, Wealth Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-16

Application Deadline:

2025-07-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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