Director, Mortgage Broker Services

FirstOntario Credit Union; Woodstock; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Director of Mortgage Broker Services to oversee the Mortgage Channel. This role involves adjudicating mortgages, building relationships with brokers, and leading a high-performing team. The ideal candidate will have extensive mortgage experience and strong leadership skills, ensuring exceptional service and compliance with industry standards.

Benefits

Competitive compensation packages

Top-tier health and wellness benefits

Pension Plan

Professional development funding

Employee Volunteer program

Qualifications

• Minimum 10 years of mortgage adjudication experience, including 5 years in broker services.
• Proven leadership in managing high-performing teams.

Responsibilities

• Oversee the Mortgage Channel and adjudicate mortgages.
• Build relationships with brokers and stakeholders.
• Lead the Mortgage Broker Services team to achieve business objectives.

Skills

Leadership

Analytical Skills

Communication

Problem-Solving

Organizational Skills

Education

Post-secondary degree/diploma in Business

Job description

Why FirstOntario?

• Competitive compensation packages
• Top-tier health and wellness benefits, including comprehensive benefits packages and health spending account
• Enhanced mental health benefits through SunLife and TELUS Health
• Exclusive banking benefits
• Up to $1000 per year towards professional development
• Pension Plan
• Company-wide Employee Volunteer program (Blue Wave Program)
• Employee and Family Assistance Program

Job Overview

As the leader of the Mortgage Broker Services team, the Director, Mortgage Broker Services is responsible for overseeing the Mortgage Channel, including effective adjudication of mortgages, building relationships with brokers and stakeholders, leading the team to deliver exceptional service, and managing broker projects that enhance member and broker experiences. This leader is a motivator who leads by example and has a proven track record of results in a dynamic retail credit environment.

Role

• Execute delegated lending authority promptly to respond to brokers and approve mortgage applications.
• Build strong relationships with the Broker team, Business Development Managers, and brokers.
• Lead the team to achieve business objectives through quality coaching and development.
• Implement service leadership processes involving staff in their creation and execution.
• Address staff and third-party inquiries efficiently to uphold experience standards.
• Maintain administrative processes for third-party sources to ensure efficiency and quality control.
• Support credit application approvals within set limits and guidelines.
• Review and adjudicate ALT A and near-prime applications, including terms and pricing.
• Act on staff-recommended credit decisions and escalate as necessary.
• Develop relationships with internal partners to ensure compliance.
• Review and recommend updates to lending guidelines and procedures.
• Conduct random audits and quality controls of mortgage files.
• Coordinate and monitor the quality of credit submissions for accuracy and timeliness.
• Stay informed of industry trends and bring forward ideas for improvement.
• Support staff development and ensure adherence to standards and policies.
• Lead a performance-driven, service-oriented culture with recognition and rewards.
• Hold regular meetings to foster a collaborative team environment.
• Prioritize health and safety for the well-being of the team and members.

Required Skills

• Post-secondary degree/diploma in Business or related field, or equivalent experience
• Minimum 10 years of mortgage adjudication experience, including 5 years in broker services
• At least 5 years of team management experience in a demanding environment
• Expert knowledge of mortgage industry standards, policies, credit analysis, including various mortgage types
• Strong mortgage structuring skills with flexibility and creativity
• Knowledge of CMHC, Sagen, and Canada Guaranty insurance requirements
• Analytical and problem-solving skills with attention to detail
• Understanding of financial statement analysis
• Proven leadership in managing high-performing teams
• Excellent communication, interpersonal, and presentation skills
• Knowledge of relevant systems and platforms
• Organizational skills to thrive in a fast-paced environment
• Responsive to client requests
• Awareness of risk management and compliance requirements
• Ability to handle challenging situations and uncertainty
• Willingness to work flexible hours for business needs

Note: We encourage applicants who do not meet every requirement to apply. We value diverse backgrounds and perspectives, and inclusion, diversity, and equity are essential to our success. If accommodations are needed during recruitment, please inform us.