Director, Mining Service Operations, Suncor

Finning; Fort McMurray; On-site; CAD 120,000 - 180,000; Full time

Job summary

Finning Canada is hiring a Director of Mining Service Operations for their Fort McMurray location. The role focuses on leading operational excellence and enhancing customer satisfaction while managing a high-performing team within the heavy equipment sector. Candidates should possess significant leadership experience and strong mining industry knowledge.

Benefits

Diverse and inclusive work environment

Equal opportunity employer

Qualifications

• 12+ years of experience in customer-facing and operational roles, with at least 8 years in leadership.
• Strong background in mining or heavy equipment industries.
• Proven ability to lead in a unionized environment.

Responsibilities

• Champion a strong safety culture and compliance with health and safety policies.
• Manage day-to-day branch operations including financial planning and reporting.
• Oversee contract execution and driven continuous improvement in customer metrics.

Skills

Leadership

Relationship Building

Negotiation

Strategic Thinking

Financial Acumen

Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

Driven by a focused vision of customer satisfaction, equipment performance, and lowest cost-per-hour solutions, Finning is seeking a results-oriented Director of Mining Service Operations. As the primary operational point of contact for one of our most strategic mining clients, you will lead a high-performing team focused on fleet performance, contract execution, and operational excellence. This role is critical to ensuring a world-class customer experience while building a strong foundation for future growth and innovation in mining services.

If you are ready for a new challenge in your career, we are waiting to hear from you!

Job Description:

• Champion a strong safety culture and ensure compliance with all health and safety policies and regulations.
• Provide clear leadership and direction to operational teams, including coaching, mentoring, and performance management.
• Manage day-to-day branch operations, including financial planning, forecasting, and reporting.
• Ensure timely resolution of customer issues and goodwill settlements.
• Oversee contract execution, ensuring all commercial and operational commitments are met.
• Drive continuous improvement in customer and employee experience metrics.
• Build and maintain strategic partnerships with Suncor, Caterpillar, and internal Finning stakeholders.
• Act as a trusted advisor to internal business units on customer experience strategies and best practices.
• Collaborate with account executives to deliver full-value solutions and drive customer loyalty.
• Prioritize and resolve customer concerns to enhance satisfaction, retention, and long-term value.
• Align Finning, Caterpillar, and customer resources to improve key equipment performance metrics (e.g., physical availability, mechanical availability, productivity).
• Co-develop and manage product support and equipment management processes at site.
• Provide strategic consultation to customer operations and maintenance leaders on equipment selection, performance, and lifecycle management.
• Ensure delivery of agreed-upon fleet performance metrics through collaborative planning and execution.
  
  

Qualifications:

• Required:
• 12+ years of experience in customer-facing and operational roles, with at least 8 years in leadership.
• Strong background in mining or heavy equipment industries.
• Proven ability to lead in a unionized environment.
• Demonstrated success in managing large-scale operations and customer contracts.
• Strong financial acumen and experience managing budgets and KPIs.
• Exceptional relationship-building, negotiation, and executive communication skills.
• Ability to lead through complexity and ambiguity with a strategic mindset.
• Preferred:
• Deep knowledge of Caterpillar equipment, systems, and support processes.
• Experience with customer experience methodologies and CRM tools.
• Familiarity with mining operations, equipment performance metrics, and service delivery models.
  

Note:

• This position is based out of our Fort McMurray office location.
• Temporary, full-time role for 6 months with possibility for extension.
• Monday – Friday, 5 x 2 schedule.
  
  

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.