Director, Member Engagement, Electrical Division – Canada

Affiliated Distributors (AD); Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading distributor in electrical services is seeking a Director for Member Engagement to manage relationships, enhance member satisfaction, and drive engagement through various programs. Based in Mississauga, this role requires over three years of experience in business development and program management, with proficiency in Salesforce and strong organizational skills. Less than 25% travel is expected.

Qualifications

• Strong relationship-building skills with senior leaders and members.
• Excellent communication, negotiation, and conflict resolution skills.
• Results-oriented with strong organizational and leadership abilities.
• Financial and data analysis skills.
• Proficiency in MS Office, Salesforce, and social media platforms.

Responsibilities

• Manage relationships with existing division members and oversee participation programs.
• Drive member satisfaction and feedback processes.
• Train members on AD benefits and programs.
• Conduct business reviews with members.
• Utilize Salesforce CRM and analyze sales data.
• Support market planning activities.
• Assist in new member onboarding.
• Engage with suppliers to increase participation.

Skills

Relationship-building skills

Communication skills

Negotiation skills

Organizational abilities

Financial analysis skills

Data analysis skills

Proficiency in MS Office

Salesforce proficiency

Social media proficiency

Education

3+ years in electrical/industrial channel

Business development experience

Program management experience

Tools

Salesforce

MS Office

Job description

Director, Member Engagement, Electrical Division – Canada

Join to apply for the Director, Member Engagement, Electrical Division – Canada role at Affiliated Distributors (AD)

Role Overview

The Director of Member Engagement is responsible for member relations, performance, and growth within assigned divisions. The role involves supporting member onboarding, fostering relationships, and promoting AD programs to help members grow their businesses. The focus is on increasing member adoption of AD Supplier Partners, managing relationships, and utilizing technical platforms for engagement and growth.

Primary Responsibilities

• Manage relationships with existing division members and oversee participation programs.
• Drive member satisfaction and feedback processes, ensuring responsiveness and corrective actions.
• Train members on AD benefits, programs, and operations, and promote program adoption.
• Conduct business reviews with members and manage compliance and scorecard processes.
• Utilize Salesforce CRM and analyze sales data to maintain division growth.
• Support market planning activities and alert members to opportunities with Supplier Partners.
• Assist in new member onboarding, vetting, and communication efforts.
• Collaborate on member network management and engagement strategies.

Secondary Responsibilities

• Engage with suppliers to increase participation and manage supplier programs.
• Handle conflict resolution and support program implementation and promotions.

Requirements

• Strong relationship-building skills with senior leaders and members.
• Excellent communication, negotiation, and conflict resolution skills.
• Results-oriented with strong organizational and leadership abilities.
• Financial and data analysis skills.
• Proficiency in MS Office, Salesforce, and social media platforms.

Qualifications

• 3+ years in electrical / industrial channel, business development, and program management.
• Experience with Salesforce and technical literacy.
• Location : Mississauga, ON; in-office with travel less than 25%.

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