Director, Major Tower-Terminal Operations (Vancouver, Calgary, Toronto, Montreal)

NAV CANADA; Vancouver; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

NAV CANADA is looking for a Director of Major Tower-Terminal Operations to lead and oversee operations in Vancouver, Calgary, Toronto, and Montreal. This role entails strategic management, stakeholder collaboration, and the development of a high-performing team in a fast-paced environment. The Director will ensure the effective delivery of air traffic services and contribute to the modernization of navigation systems.

Benefits

Competitive compensation and benefits

Defined benefit pension plan

Opportunities for growth and development

Flexible work arrangements

Diverse and inclusive workforce

Qualifications

• 10 years of progressive leadership experience.
• Advanced knowledge of aviation industry and air traffic management.
• Experience in financial budgeting and resource management.

Responsibilities

• Provide strategic direction for Major Tower-Terminal Operations.
• Oversee operational efficiency and stakeholder communications.
• Manage large teams and drive performance through coaching.

Skills

Leadership

Strategic Thinking

Communication

Analytical Skills

Financial Management

Education

Successful completion of secondary school

Tools

MS Word

Excel

PowerPoint

Project

Job description

Job Posting Title

Director, Major Tower-Terminal Operations (Vancouver, Calgary, Toronto, Montreal)

Job Category

OPS Management

Language Requirements

Bilingual / Bilingue In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2025-06-06

Job Grade

L3

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Reporting to the Assistant Vice President, IFR Services, the Director provides strategic direction and oversight for the Four (4) Major Tower-Terminal Operations which support the company’s strategic plan, including major Airspace Modernization projects.

The Director is accountable for the safe, cost effective, and efficient delivery and management of all air traffic services and airspace management of the 4 Major Towers and Terminals. This includes the planning, development, implementation, and maintenance of the operations, including all material, financial, and human resources.

The Director acts as a central communication point of focus with airport stakeholders, operations, and multiple project stakeholders.

*Possible Work Locations: Vancouver ACC or Tower, Edmonton ACC, Calgary Tower, Toronto ACC or Tower, Montreal ACC or Tower.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Language Requirements: Bilingual (English and French), in accordance with Civil Aviation Regulations and or Official Languages requirements in order to either provide services to clients, the Public and or, to supervise and provide services to employees in the official language of their choice.

In this role you will:

• Partner with key stakeholders within Operations, and collaborate with other business units, users, and customers to proactively monitor/respond to customer needs and enhance efficiencies.
• Plan, implement, and coordinate the strategic initiatives of the 4 Major Towers and Terminals to support Corporate and Operations’ strategic goals, leading to significant impact on the success of Operations and the long-term success of NAV CANADA.
• Develop and maintain close and mutually beneficial relationships within the Operations Group, customers, internal and external stakeholders, establishing objectives, evaluating performance, and supporting learning & development.
• Coach, mentor, and develop employees and managers to create a high performing and highly engaged team of professionals.
• Oversee the establishment and execution of organizational strategies.
• Be responsible for leading a team of managers and provide guidance and coaching as required.
• Foster a high-performing culture by providing timely and constructive feedback related to performance as well as reviewing team deliverables and practices to ensure high-quality results.
• Develop and maintain strong relationships, advocate for an engaged and motivated workforce, build skills to leverage capabilities of diverse groups of individuals, and maintain a collaborative and effective employee-relations working environment.
• Be responsible for overseeing annual operating/capital budgets, determine financial requirements and administer their portion of the budget.
• Commit corporate funds through the authority to negotiate, conclude, and manage professional resource contracts.
• Ensure the responsible use of all resources and assets for the benefit of NAV CANADA; manage operating and capital expenditures in line with applicable budgets and approvals, and in accordance to stated company objectives and priorities.
• Through managing the activities of 4 Major Tower and TCU operations, significantly impact Air Navigation System Operations while maintaining alignment in procedures for balanced customer service.
• Formulate strategic direction for modernization of the Air Navigation System based on corporate business strategies and long-term customer and stakeholder requirements.
• Collaborate with a broad base of stakeholders, champion new initiatives, and motivate the adoption of change.

Job Requirements:

Education:

• Successful completion of secondary school.

Experience:

• 10 years of progressive leadership positions in the industry.
• Demonstrated delivery track record in a large, fast-paced, and complex enterprise environment.
• Experience in planning and managing project/activities.
• Experience in dealing with operational staff and end-users.
• Experience in dealing with internal and external customers.
• Experience in financial budgeting, forecasting, and reporting.
• Significant experience managing a Major Terminal and/or Tower and experience as an Air Traffic Controller (Area, Terminal, or Major Tower) is considered an asset.
• Experience in Operations is an asset.

Knowledge:

• Advanced knowledge and understanding of the aviation industry.
• Knowledge and understanding of the Canadian Air Navigation System and Air Traffic Management.
• Advanced knowledge and understanding of the technical infrastructure of the Air Navigation System.
• Knowledge of financial and accounting methods including budgeting practices.
• Knowledge of Human Resources policies, procedures, and practices.
• Good understanding of operational training needs and delivery.
• Knowledge of ICAO and body of rules and regulations with emphasis on a designated FIR.

Abilities

• Demonstrated ability to manage large teams of professionals.
• Ability to coach and mentor staff at all levels.
• Ability to foster a climate conducive to an engaged workforce by promoting company values of respect, excellence, and service.
• Ability to manage large, complex initiatives.
• Strong organizational skills and ability to manage multiple deadlines and priorities.
• Ability to develop networks and build corporate-wide strategic collaborative relationships.
• Strong financial and budget management skills.
• Ability to work across organizational boundaries and solve problems.
• Proficient in using MS Word, Excel, PowerPoint, and Project.

How others describe you:

• Strong leadership and team skills in a fast-paced environment.
• Demonstrated strategic thinking capability and business acumen.
• Strong analytic and decision-making skills, with a proven ability to provide well thought-out recommendations.
• Excellent communication skills (written/verbal) with the ability to accurately convey complex technical information to all stakeholders at all levels and backgrounds.
• Demonstrated ability to collaborate and influence at all levels, and to build consensus amongst stakeholders towards common goals and objectives.
• Application of strong change management skills to dealing with rapid and iterative changes, and the ambiguity associated with them.

Working Conditions:

• Travel is required in this role.
• This position is subject to secret security clearance checks.
• This position is based at one of the following major facilities: Vancouver ACC or Tower, Edmonton ACC, Calgary Tower, Toronto ACC or Tower, Montreal ACC or Tower, and is a hybrid position with a minimum 3 days per week onsite.

IMPORTANT:

Please submit a letter along with your resume addressing the following:

• What is your motivation to apply for the Director, Major Tower-Terminal Operations position?
• What is your vision for the role and for the Service Delivery, IFR Services department within the Organization?
• What skills do you bring to the position that will make you successful?

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive or business critical in accordance with NAV CANADA’s Drug and Alcohol policy.