Director, Long-Term Care Operations Quality & Risk

Partners Community Health; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

An established industry player seeks a Director of Long-Term Care Operations Quality & Risk to lead strategic initiatives in enhancing care quality and operational efficiency. This pivotal role involves overseeing compliance, managing budgets, and fostering a culture of excellence within a dynamic healthcare environment. The ideal candidate will possess extensive leadership experience in long-term care, demonstrating a commitment to improving resident experiences while ensuring adherence to regulatory standards. Join a forward-thinking organization dedicated to innovation in healthcare services and make a meaningful impact in the community.

Qualifications

• 5-7 years of progressive leadership experience in Long-Term Care.
• Expertise in Long Term Care regulations and quality management.

Responsibilities

• Oversee operations, compliance, and quality of care in LTC.
• Develop and operationalize a Quality and Risk Framework.

Skills

Leadership in Long-Term Care

Quality and Risk Management

Analytical Skills

Compliance with LTC Regulations

Team Building

Education

Bachelor’s Degree in Related Field

Master’s in Healthcare or Business Administration

Job description

Director, Long-Term Care Operations Quality & Risk

Job Description

Posted Thursday, May 1, 2025 at 4:00 AM

Partners Community Health (PCH) is a not-for-profit organization focused on healthcare services for residents in Mississauga and West Toronto. PCH operates two state-of-the-art LTC homes and a community hub in West Mississauga, with a combined 632 beds, part of a strategy to introduce innovative programs and models of care. PCH aims to build partnerships that prioritize people, fostering a learning healthcare community that provides excellent service across the aging continuum.

Position Summary

PCH seeks a Director of Long-term Care Quality & Risk to oversee operations, compliance, and quality of care. Reporting to the Vice President of Senior’s Care & Clinical Services, this role will shape the strategic vision for LTC excellence, engaging with Executive Directors. The director will provide guidance and supervision to ensure efficient, compliant operations, and will be a key member of the Senior Leadership Team, contributing to PCH’s strategic goals. The role involves leading clinical care, support services, budget management, fostering service excellence, and team development.

Key Responsibilities

1. Operations Management

• Implement and ensure compliance with internal standards across LTC homes, including orientation, policies, and partnerships.
• Monitor capital budgets and set priorities with Executive Directors.
• Analyze resources for business insights and improvement initiatives.
• Support leadership in addressing operational and quality issues with residents and stakeholders.

1. Quality and Risk

• Develop and operationalize a Quality and Risk Framework; define quality indicators.
• Oversee accreditation processes in line with Accreditation Canada.
• Lead stakeholder meetings to build partnerships.
• Contribute to HR strategies related to quality and operations.
• Ensure creation of Annual Reports and Strategic Plans aligned with PCH vision.
• Monitor monthly expenditures and ensure OH&S compliance.

1. People Leadership and Team Development

• Provide leadership to LTC Executive Directors, establish performance expectations, and ensure accountability.
• Build leadership capacity through coaching, feedback, and career development.
• Identify skills gaps and plan for succession.
• Implement engagement and retention strategies to empower staff.

1. Clinical Care, Service, and Resident/Family Experience

• Participate in safety and quality reviews, identify improvement initiatives.
• Ensure compliance with government policies, standards, and internal policies.
• Support risk mitigation and continuous improvement in resident and family experience.
• Motivate staff to deliver consistent, high-quality care.

Qualifications

• Bachelor’s degree in a related field; master’s in healthcare or business administration preferred.
• 5-7 years of progressive leadership in LTC.
• Experience in unionized environments preferred.
• Expertise in Long Term Care regulations, especially the Fixing Long Term Care Act, 2021.
• Knowledge of quality and risk management practices, continuous quality improvement, and Accreditation Canada processes.
• Strong analytical skills, proficient in metrics and dashboards.
• Ability to work independently in a dynamic environment and adapt to industry trends.
• Collaborative leadership style and excellent team-building skills.

PCH is committed to equity, diversity, inclusion, and anti-racism. We provide accommodations as needed and welcome applicants from diverse backgrounds. Applicants must be eligible to work in Canada. Only shortlisted candidates will be contacted.