Director, Learning & Development, Pacific Northwest

SilverShoots; Vancouver; Hybrid; CAD 81,000 - 99,000; Full time

Benefits offered by this job

Discount dining program

Comprehensive benefits includinghealth

Pension plan and RRSP eligibility

Job summary

Accor seeks a Learning & Development leader to partner with hotel leadership across the Pacific Northwest. You will design and deliver leadership programs, collaborate with global teams, and drive regional training plans that enhance colleague engagement and guest satisfaction.

You will travel regularly, support multiple properties, and help shape a regional learning strategy within a global hospitality network.

Qualifications

• Minimum of 3-5 years' experience in hospitality leadership.
• Experience delivering training programs at leadership level.
• Excellent organizational and multi-tasking abilities.
• Strong interpersonal, presentation, and communication skills.
• Willingness to travel regularly and work remotely when needed.
• CTP certification or related coaching assets is a plus.

Responsibilities

• Deliver corporate leadership training programs including Brand & Service Culture.
• Support regional training implementation and facilitate at properties as needed.
• Collaborate with ACCOR Learning Academy on new programs and initiatives.
• Develop a regional training plan for Canada’s Pacific Northwest hotels.
• Communicate learning opportunities monthly within the region.
• Promote engaged leadership and support guest satisfaction metrics.
• Lead training audits and needs analyses with leaders.
• Maintain accurate reporting on training delivery and programs.
• Follow departmental policies, procedures, and safety standards.

Skills

Leadership experience

Training delivery

Organizational skills

Attention to detail

Communication skills

Willingness to travel

Remote work capable

CTP certification asset

Job description

Company Description

This position is a hands‑on role responsible for assessing the needs of the employee and leadership teams, facilitating programming, and developing a strategic learning plan with a goal of driving ongoing development and training for all. A strong focus will be placed on the ongoing development and delivery of learning materials that build skills, knowledge, and experience, supporting service excellence, colleague engagement, and effective leadership practices.

Job Description

What is in it for you:

• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• A competitive salary, starting from $90,000.00 per annum
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties

What you will be doing:

Reporting to the Regional Director, People & Culture for the Pacific Northwest Region, will serve as a strategic partner to hotel leadership teams, at Fairmont Pacific Rim, Fairmont Waterfront, Fairmont Vancouver Airport, Fairmont Hotel Vancouver and Fairmont Empress, supporting the development of people, programs, and initiatives that drive colleague engagement and guest satisfaction across the region. This position will be required to travel. Additionally, you will be responsible for:

• Delivering corporate leadership training programs including: Brand and Service Culture, Luxury Onboarding, ACCOR Global Leadership Programs, Train-the-Trainer, and compliance programs.
• Providing support to the Region with training implementation and in some cases assisting with facilitation at other properties as necessary.
• Partnering with Fairmont & Raffles Global Team & ACCOR Learning Academy on the development and implementation of new programs and initiatives
• Assisting in the development of a regional training plan for the hotels in Canada’s Pacific Northwest Region
• Communicating learning opportunities within the region monthly
• Participating in creating an environment of engaged leaders by being an active member of the leadership team.
• Creating strong interpersonal relationships that allow for coaching and guidance that supports both leaders and colleague engagementConducting and reviewing annual training audits and training needs analysis, providing recommendations and guidance for Leaders to ensure consistency of quality training
• Monitoring LQA, TrustYou, Forbes and Employee Engagement results, assisting hotel Executive Committees in deployment of specific action plans to address issues and opportunities identified
• Assisting Leaders through a consultation process in the evaluation, development and implementation of new or existing training programs to address specific performance or operational needs identified by hotels and colleagues
• Facilitating the sharing of best practices within the region and the company in terms of learning, development and overall operational effectiveness strategies
• Modeling and communicating the Fairmont values and employee value propositions
• Assisting the People & Culture teams in preparing their annual learning budgets
• Consulting with ACCOR Global Leadership program participants and where required with High Potential leaders and Inspire candidates on their Individual and Career Development plans
• Collaborating with other Learning Managers in the Region with regular monthly calls and strategic direction
• Seeking feedback from participants and their managers for effectiveness of learning and development programs
• Maintaining accurate reporting on the training delivery and learning programs implemented
• Following departmental policies, procedures, and service standards.
• Maintaining a safe working environment and following all safety policies and procedures
• All other duties as assigned

Qualifications

Your experience and skills include:

• Minimum of 3-5 years' experience working in a similar leadership capacity within the hospitality or service industry
• Previous experience delivering training program at a leadership level
• Exceptional organizational skills, works well on their own, able to set and meet deadlines with quality results
• Outstanding attention to detail and thrive on a multi-faceted workload
• Ability to develop training programs will be an asset
• Proven ability to adapt in an ever-changing business environment
• Exceptional interpersonal, communications and presentation skills Energetic, enthusiastic, self‑motivated and dynamic Self-confident and able to communicate effectively with all levels of the organization Able and willing to travel regularly Ability to work remotely from time-to-time and rotate offices when needed Certified Training Practitioner (CTP) designation is an asset Certifications in DDI, Franklin Covey & Gallup Strengths Coaching an asset

Additional InformationVisa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS