Director, IT Site Support

Nutrien Ltd.; Calgary; On-site; CAD 170,000 - 210,000; Full time

Benefits offered by this job

Excellent Benefits

Tuition assistance

Career growth

Wellness programs

Safety-focused culture

Job summary

Nutrien Ltd. is seeking a Director, IT Site Support to lead the enterprise site support operating model across production sites, retail locations, and offices.

You will own technology reliability, incident leadership, and cross-functional collaboration with infrastructure, security, and central IT teams. The role requires deep experience in site IT operations, stakeholder management, and a proven ability to drive multi-site initiatives while managing budgets and vendor relationships.

Qualifications

• Bachelor's degree in technology or related field or equivalent experience.
• 15+ years IT experience with at least 5 years leading IT teams.
• Experience leading geographically dispersed site support.
• Experience with ITSM, major incidents, vendors and budgets.
• Knowledge of end-user technology, networks, security and OT boundaries.

Responsibilities

• Set and evolve the Enterprise Site Support strategy for global Site IT and Nutri-Site.
• Own technology reliability and lifecycle management for site tech.
• Provide service ownership and incident leadership with clear ownership and escalation.
• Lead site delivery and change coordination with local readiness and safety in mind.
• Drive business partnership and customer experience with site leaders and central IT teams.
• Manage vendor and field-service partnerships with clear accountability.
• Provide people leadership and talent development.
• Ensure financial stewardship across operating and capital budgets.
• Oversee risk, controls, and documentation management across multi-team support.
• Deliver executive and event support for VIPs and leadership meetings.

Skills

IT leadership

Service delivery

Stakeholder management

Budgeting

Education

Bachelor's degree / equivalent

Job description

Workplace Type: On-Site

Experience Level: Director

Job Type: Full Time

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

The Director, IT Site Support leads the enterprise site support operating model and is accountable for the quality, reliability and business value of the technology experience across production sites, agriculture retail locations, corporate offices and other supported facilities. The role combines strong service ownership with deep knowledge of local operations, ensuring that site technology remains dependable, supportable and responsive to business needs. Success depends on trusted relationships with site leaders and close collaboration across infrastructure, end-user computing, cybersecurity, applications, service management and business relationship teams.

What You'll Do:

• Set and evolve the Enterprise Site Support Strategy for global Site IT and Nutri-Site, including service scope, operating model, standards, governance, vendor partnerships, and roadmaps
• Own Technology Reliability and Lifecycle Management for in-scope site technology and plan multi-year sustainment and refresh activities, including endpoints, local infrastructure, network-related site work, printing, meeting spaces, and other services on which site operations depend
• Provide Service Ownership and Incident Leadership by ensuring clear ownership of site-impacting issues, effective escalation, business communications, major incident participation, continuity support, and follow-through to resolution
• Lead Site Delivery and Change Coordination by coordinating enterprise projects at sites so local readiness, safety, operational constraints, dependencies, implementation risk, and transition to support are actively managed
• Drive Business Partnership and Customer Experience by building trust through visible ownership, responsive service, and disciplined follow-through. Apply detailed knowledge of each site to represent local needs within IT, translate operational requirements into actionable outcomes, and strengthen relationships with site leaders, BRMs, and central technology teams
• Manage Vendor and Field-Service Partnerships by establishing outcome-based partnerships for deskside support, dispatch, truck rolls, hardware logistics, and managed services while maintaining clear accountability and service expectations
• Provide People Leadership by building an inclusive, high-performing leadership community; clarifying roles, developing talent, strengthening succession, reinforcing accountability, and enabling teams to work effectively across regions and functions
• Ensure Financial Stewardship through ownership of operating and capital planning, forecast discipline, approvals, vendor spend, workforce mix, and cost transparency. Prioritize safe and reliable operations while identifying efficiency opportunities
• Oversee Risk, Controls, and Documentation Management by ensuring services follow change, incident, audit, regulatory, cybersecurity, and risk-management expectations, with documentation suitable for a multi-team and multi-vendor support model
• Deliver Executive and Event Support by maintaining the VIP support model and ensuring critical enterprise events, leadership meetings, broadcasts, and site activities receive appropriate technology planning and support

What You'll Bring:

• Bachelor's degree in technology, information systems, business or a related discipline preferred; equivalent relevant experience may be considered
• 15+ years of progressive IT experience, including at least 5 years directly leading IT professionals
• Demonstrated leadership of geographically dispersed site support, deskside support or technology operations in complex environments
• Experience with service delivery, lifecycle planning, ITSM, major incidents, vendors or managed service providers, and capital and operating budgets
• Working knowledge of end-user technology, local infrastructure, networking, collaboration, printing, physical-security technology and the boundaries between IT and OT
• Practical experience engaging audit, risk, compliance, cybersecurity and change-management functions
• Strong financial, communication, negotiation, organizational and stakeholder-management skills
• Ability to travel to corporate, retail and industrial locations, including environments with site-specific safety requirements

What You'll Get:

• Purpose-Driven Work –Make an impact as part of a global team feeding the future and support farmers locally and around the world
• Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future
• Grow Your Career – Tuition assistance for future education and ongoing learning and training opportunities for career advancement pathways across the organization
• Support When it Matters– Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness
• Thrive in a Strong Culture – Guided by our core values we put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Please be advised that pre-screen interviews may be transcribed (there will be no audio or video recording) and that artificial intelligence tools may be used to summarize the transcript of the discussion. These tools will not be used to make or influence hiring decisions. Biometric identifiers and biometric information will not be captured. If you wish to request an alternative process or a reasonable accommodation, please contact the recruiter identified in this posting.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

At Nutrien, we never stop growing, because our world never does.Our size can help us weather a storm, but with that ability comes a great responsibility—to our growers and customers, our employees and shareholders, our communities, and the planet.