Director, IT Operations & Service Delivery - Oakville, ON

BioScript Solutions; Oakville; On-site; CAD 100,000 - 150,000; Full time

Job summary

Join BioScript Solutions as a Director of IT Operations and Service Delivery, where you'll lead IT strategy and operations to enhance patient care. With a commitment to innovation and community, the role involves strategic planning, team management, and delivering optimized technology solutions. Be part of a growing organization recognized for its excellence in specialty healthcare.

Benefits

Competitive total rewards package

Paid time off to volunteer

Qualifications

• Minimum of 12 years relevant work experience.
• Experience in IT strategic planning and development.
• Excellent written, oral, and interpersonal communication skills.

Responsibilities

• Plan, design, and direct all operational activities of the IT Operations department.
• Manage IT staffing and oversee vendor contracts.
• Develop and implement all IT policies and procedures.

Skills

IT infrastructure management

Project management

Strategic planning

Communication

Collaboration

Education

Bachelor's degree in computer science, information systems, or business administration

Job description

At BioScript Solutions were committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada weve grown into a national network of 13 pharmacies 100 Coverdale Clinics and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together with our third-party logistics and A&D Wholesale operations were proud to be a Canadian leader in specialty health care.

Your future starts here

We are looking for a Director of IT Operations and Service Delivery to join our Acceleration and Innovation Team. The successful candidate will play a crucial role in BioScripts overarching IT management. You will be responsible for a broad range of functions ranging from strategic planning and evolution of the IT department to ensuring that various IT Operations sub-teams are delivering reliable and responsive day-to-day operations.

The Director of IT Operations and Service Delivery will plan design and direct all operational activities of the IT Operations department as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director of IT Operations and Service Delivery will work closely with decision-makers in other departments to identify recommend develop implement and support cost-optimized technology solutions for all aspects of the organization.

Your scope will include but not be limited to managing internal and vendors teams responsible for :

• Delivering on operational and process projects to prove IT services and functions
• On-premise and cloud infrastructure
• Business continuity and disaster recovery
• Networking & telecommunications and data storage
• The service desk for business applications support including SaaS and end-user computing
• Operational service and financial performance metrics
• Increasing the maturity of ITIL processes using best practices

How you will make an impact

Strategic Planning

• Collaborate with VP of Innovation and Acceleration to formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-optimized solutions
• Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands disruptions and opportunities with the longer-term strategic vision
• Provide technology guidance road maps principles standards and best practices to operational and project teams
• Develop and implement all IT policies and procedures
• Direct research on potential new and innovative technology solutions and implementations
• Regularly conduct strategic capacity planning exercises

Technology Operations Management

• Review the performance of IT systems to determine operating costs productivity levels service levels and upgrade requirements.
• Benchmark analyze report on and make recommendations for the improvement of the IT infrastructure and IT systems.
• Authorize and oversee the deployment monitoring maintenance development and support of all on-premise and cloud hardware and software based on departmental needs.
• Oversee and provision end-user services including help desk and technical support services.
• Where necessary re-engineer infrastructure to better align with business processes tactical planning and strategic vision.
• Improving the maturity of ITIL capabilities such as incident management change management release management configuration management service catalog and asset management

Manage IT Infrastructure Projects

• Manage IT staffing including recruitment supervision scheduling development evaluation and disciplinary actions.
• Define and communicate project milestones service level agreements and resource allocation to the executive team department leads support staff and end users.
• Establish and maintain regular written and in-person communications with the organizations senior leaders department heads and end users regarding pertinent IT activities.
• Develop and review budgets and ensure they comply with stated goals guidelines and objectives.
• Develop business case justifications and cost / benefit analyses for IT spending and initiatives.
• Develop bid requirements for all hardware and software upgrades review submitted bids for compliance with stated requirements and makes the appropriate award.
• Oversee negotiation and administration of vendor outsourcer and consultant contracts and service agreements.

What youll bring to our team

• A minimum of 12 years of relevant work experience and a bachelors degree. A degree in computer science information systems or business administration with technology as a core component are preferred.
• Proven experience in IT infrastructure strategic planning and development project management and / or policy development.
• A good understanding and technical knowledge of both on-premise and cloud technologies networking telecommunication storage and end-user computing
• Experience with systems design and development from business requirements analysis through to implementation and day-to-day management.
• Demonstrated experience developing business processes managing staff budgeting and / or overseeing operations.
• Demonstrated ability to apply IT in solving business problems.
• Excellent written oral and interpersonal communication skills; ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated self-directed and attentive to detail.
• Extensive experience working in a team-oriented collaborative environment.
• Ability to supervise several managers within IT.

With one tree planted for every new hire why not start your new job on a green foot and help us lower our carbon footprint.

Job Status : Full Time Permanent

Our commitment to our team our patients and our community

BioScript Solutions supports public health guidelines and recommendations regarding COVID-19 vaccines. As such any offers of employment will be contingent on the candidates acceptance to comply with our COVID-19 Vaccination Policy.

As one of Canadas Best Managed Companies we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities to national charitable and environmental initiatives our teams passion for creating change extends from patient care to community care.

Were proud to be an equal opportunity employer. As a people-centric organization were committed to fostering a culture free of discrimination and providing a safe space for all team members to express their individuality. Through our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at emailprotected .

Lets Talk

If youre looking for a collaborative and dynamic workplace where you can bring and be your best apply now and join our #BestTeam!

A little bit about us

BioScript Solutions

Who We Are

BioScript Solutions is a network of companies that provide a unique complement of services supporting the distribution and provision of complex drug therapies. We are dedicated to providing the highest quality patient centered care in the specialty pharmacy industry in Canada. We are working to improve patient care within the specialty pharmaceutical industry through our distribution pharmacy clinic and patient program networks.

Who You Are

We carefully hand-pick people to join our BioScript family who share our enthusiasm for improved access to care and our entrepreneurial spirit. Are you looking to join an innovative Canadian owned pharmaceutical organization with an excellent culture and environment all while having the opportunity to really make an impact Does your personal career mission align with our mission We want to hear from you!

Mission Statement

To engage patients by providing comprehensive pharmacy-led care while focusing on delivering

optimal patient outcomes through access reimbursement and clinical services.

Within our network of companies youre sure to find your niche if you have a background or interest in healthcare. Across Canada we have opportunities for Staff Pharmacists Pharmacy Assistants and Regulated Pharmacy Technicians. In select locations we have opportunities for patient and organizational support professionals such as Patient Reimbursement Managers Pharmacovigilence Associates Data Analysts Accountants and IT Professionals.

How To Apply

Interested in being considered Current active opportunities can be found here : . For consideration for future opportunities as they arise (we are growing!) please send your resume and indication of what type of role you are looking for to emailprotected. Resumes will be kept on file for consideration for a period of 6 months. All applications are held in strict confidence.

Unfortunately this company does not accept applications from outside of Canada.

Required Experience :

Director

Key Skills