Director, Investigation Services

Scotiabank; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Flexible vacation

Personal days

Sick days

Benefits from day one

Job summary

Scotiabank in Canada is seeking a Senior Investigator within Corporate Security to lead investigations across Canada and international operations, ensuring compliance with laws and internal policies. You will guide complex investigations, manage resources, and report findings to leadership.

The role requires extensive experience, strong stakeholder engagement, and the ability to operate in a multi-jurisdictional environment.

Qualifications

• Post-secondary degree in business/accounting, law; or law enforcement or equivalent training.
• 10+ years of experience conducting and managing complex investigations.
• Expert knowledge of prevention, detection and response strategies and relevant statutes.
• Expert knowledge of the judiciary system and rules of evidence.
• Knowledge of the Criminal Code of Canada and Canada Evidence Act.
• Extensive experience managing large teams in complex environments.
• Strong understanding of regulatory environments.
• Experience in multi‑agency environments.
• Experience in diverse and multi-cultural environments.
• Fluency in English; French/Spanish desirable.

Responsibilities

• Lead and drive a customer-focused culture to deepen client relationships and leverage Bank relationships and knowledge.
• Contribute to strategic recommendations to support operational, investigative and administrative policy development.
• Provide leadership and oversight of Investigation Support Services to maximize efficiency and effectiveness of investigations.
• Ensure investigation support processes, case documentation and reporting are consistent and well-substantiated.
• Oversee and provide guidance on highly complex investigations and strategy development to prevent loss and support prosecutions.
• Communicate with stakeholders and senior management on investigations, outcomes and risks.
• Monitor trends in organized and electronic crime to inform risk mitigation strategies.
• Maintain relationships with law enforcement and regulatory bodies for proactive trends assessment.
• Align day-to-day activities with Scotiabank’s risk appetite and values.
• Foster a high-performance environment with inclusive leadership and succession planning.

Skills

Interviewing skills

Leadership

Regulatory knowledge

Diversity and collaboration

Education

Post-secondary degree in business/accounting, law; or law enforcement

Job description

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Requisition ID: 278125

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees Investigations in Corporate Security in Canada, the English Caribbean, the Dominican Republic, ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Contribute to the development of strategic recommendations to support and enhance operational, investigative and administrative business and policy development with the objective of ensuring that all investigations conducted are professional, effective and consistent with Corporate Security Global model
• Provide leadership and oversight of Investigation Support Services to maximize the efficiency and effectiveness of investigations, including the intake, assessment, scoping, prioritization and assignment of investigation requests and the timely engagement of appropriate resources.
• Ensure investigation support processes, case documentation and reporting are consistent, well-substantiated and responsive to stakeholder needs; identifies emerging fraud, misconduct, privacy and operational risk trends and escalates contentious or high-risk matters.
• Oversee, conduct and provide hands on guidance on highly complex investigations, including the development of strategies to prevent loss and/or recover assets, the correlation of evidence to support criminal prosecutions and civil actions, as well as identify those responsible and report to the police.
• Ensure effective and timely communications with stakeholders and senior management on investigations, including courses of action, outcomes, associated risks and recommendations. Provide counsel, guidance and assistance to domestic and international line management and employees on all known or suspected internal/external crime and civil matters, internal employee conduct matters, as well as emergency situations.
• Monitor trends involving organized crime, including electronic crime, to effectively communicate and recommend risk mitigation strategies to line management.
• Foster and maintain global sources of information and relationships with law enforcement, regulatory and other security organizations to assist in identifying and recommending proactive strategies on new trends and methods of criminal attack against the financial industry.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Build a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary degree in business/accounting, law; or law enforcement or equivalent training
• Relevant 10+ years of experience conducting and managing complex investigations including strong demonstrated interviewing skills
• Expert knowledge of prevention, detection and response strategies as well as criminal, and relevant Federal and Provincial Statutes and Regulations in all jurisdictions where the Bank operates in Canada
• Expert knowledge of the judiciary system, both criminal and civil processes and the rules of admissibility of evidence
• Knowledge of the Criminal Code of Canada, the Canada Evidence Act and provincial interpretations relating to computer
• Extensive experience in managing large teams in complex environments
• Strong understanding of regulatory environments
• Experience working in complex multi-agency/department environments
• Experience managing in a diverse and multi-cultural environment
• High degree of fluency in English required; French/Spanish desirable

What's in it for you?

• Diversity, Equity, Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskillingthrough online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.