Director, Internal Technology and Delivery

Procare Solutions; Quinte West; Hybrid; CAD 207,000 - 251,000; Full time

Benefits offered by this job

Medical, dental, & vision plans

401K Plan with employer match

Employee Stock Purchase Plan

Tuition Reimbursement

Hybrid work model

Job summary

Procare Solutions in Denver, CO is seeking a Director of Internal Technology Delivery to lead enterprise corporate systems management and technology integration. You will bridge corporate systems teams, business units, and leadership to drive transformations across CRM, ERP, marketing automation and communications platforms.

This role requires 8+ years of technology leadership, PMO governance, and a proven track record delivering end-to-end technology solutions, with a focus on operational

Qualifications

• 8+ years of technology leadership experience.
• Experience transforming complex corporate technology landscapes.
• Proven ability to integrate CRM, ERP, marketing automation, and communications platforms.
• Strong PMO, governance, and cross-functional stakeholder engagement.

Responsibilities

• Lead the corporate systems technology delivery.
• Establish and manage a centralized technology intake and prioritization process.
• Create governance frameworks for cross-functional technology initiatives.
• Drive end-to-end implementation and delivery of technology solutions.
• Develop and implement technology delivery strategies.
• Create evaluation frameworks for technology investments.
• Assess technology initiatives for strategic alignment, value, resources, and complexity.
• Manage full lifecycle of technology transformation efforts.
• Document delivery processes.
• Collaborate with security, IT, and business units to ensure fit.

Skills

Technology leadership

PMO frameworks

Enterprise architecture

Change management

Cross-functional collaboration

Vendor management

Delivery methodologies

PMO governance

Technical solution design

Education

Bachelor's degree in CS/IT

Tools

Salesforce

Pardot

HubSpot

Zoom

Five9

RingCentral

NetSuite

SAP

Oracle

Marketo

Gainsight

Totango

Boomi

MuleSoft

Workato

Job description

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

We are seeking an exceptional Director of Internal Technology Delivery with deep expertise in enterprise corporate systems management, technology integration, and cross-functional ecosystem optimization. Our ideal candidate will bring 8+ years of experience in transforming complex corporate technology landscapes, with a proven track record of seamlessly integrating diverse business systems across CRM, ERP, marketing automation, and communication platforms.

The successful candidate will serve as a critical bridge between corporate systems technical teams, business units, and leadership, with a demonstrated ability to:

• Manage complex technology transformations across multiple business-critical platforms
• Drive delivery of technology solutions that enhance operational efficiency and business performance

What you'll do:

• Lead the corporate systems technology delivery
• Establish and manage a centralized technology intake and prioritization process
• Create governance frameworks for cross-functional technology initiatives
• Drive end-to-end implementation and delivery of technology solutions
• Develop and implement comprehensive technology delivery strategies
• Create detailed evaluation frameworks for technology investments
• Conduct thorough assessments of technology initiatives, including:
• Strategic alignment
• Business value potential
• Resource requirements
• Implementation complexity
• Manage full lifecycle of technology transformation efforts
• Create and maintain comprehensive documentation of delivery processes
• Collaborate across security, IT, and business units to ensure optimal solution fit

This role requires a delivery driven professional who can:

• Navigate complex organizational landscape
• Anticipate technological trends
• Manage cross-functional teams
• Deliver initiatives that create tangible business value

Our ideal candidate will have:

• Bachelor's degree in Computer Science, IT, or related field
• 8+ years' of technology leadership experience
• Extensive experience with Corporate / Business Systems
  • CRM Systems (Salesforce, Pardot, HubSpot)
  • Contact Center Technologies (Zoom, Five9, RingCentral)
  • ERP Systems (NetSuite, SAP, Oracle)
  • Marketing Automation Platforms (Pardot, Marketo)
  • Customer Success Management Tools (Gainsight, Totango)
  • Integration and Middleware Platforms (Boomi, MuleSoft, Workato)
• Proven track record of internal customer management and cross-functional engagement
• Strong experience with PMO frameworks and project governance
• Technical solution architecture and design
• Enterprise architecture understanding
• Vendor and partner technology management
• Change management and Technology adoption
• Execution-focused delivery methodologies

Physical Requirements:

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
• Use of computer, telephone, and other office equipment for the greater part of the workday
• Occasional travel may be required for this position

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Fast paced, high energy workplace environment in prime downtown location
• Regular company provided meals

Salary

$146,300 - $177,100/year DOE

Location

This position can be based in our Denver, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.