Director, Intelligent Operations - Delivery Manager

RBC; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

Join RBC as a Delivery Lead, where you'll drive the execution of Intelligent Operations capabilities across multiple lines of business. This role requires over a decade of experience in project management with a focus on AI and Agile methodologies. You will work in a collaborative, results-driven environment, fostering a culture of agility and innovation, and ensuring successful project outcomes.

Benefits

Comprehensive Total Rewards Program including bonuses

Access to world-class training in financial services

Opportunities for career development

Flexible benefits and competitive compensation

Qualifications

• 10+ years of experience as a Delivery Lead.
• Strong bias for action and project management capabilities.
• Prior experience in AI, MLOps, Cloud, SRE, DevOps and ITSM.

Responsibilities

• Lead execution of Intelligent Operations' full delivery processes.
• Manage communication across enterprise-wide stakeholders.
• Prepare and deliver influential C-level reports.

Skills

Collaboration

Critical Thinking

Communication

Decision Making

Deliverables Management

Agility

Facilitation

Education

Graduate degree / MBA

Agile Certification

Tools

Jira

Confluence

Job description

Job Summary

Job Description

What is the opportunity?

Delivery lead will partner with LOBs, Risk,other enterprise partners to drive delivery of Intelligent Operations capabilities across all Line of Business.

What will you do?

• Delivery Leadership

  • Lead execution of Intelligent Operations' full delivery processes, ensuring successful project outcomes.

  • Partner with the LOB champions and senior management on value and risk tracking, business strategy alignment and roadmaps.

  • Develop and manage business objectives aligned roadmaps.

  • Create and actively manage communication channels across Enterprise-wide stakeholders.

  • Be a point of contact for all LOBs.

  • Track progress within portfolio milestones, facilitating regular updates from teams and stakeholders to ensure transparency and accountability.

• Agility and Collaboration

  • Foster a culture of ownership, biased for action, agility and lean principles, coaching teams and individuals to adopt cross-functional collaboration.

  • Implement best practices that drive delivery success and continuous improvement.

  • Manage and maintain Jira boards for all PODs, ensuring alignment with delivery goals and milestones.

  • Leverage Jira's reporting and dashboard capabilities to provide visibility into progress, bottlenecks, and team performance.

• Accountability and Quality Assurance

  • Ensure no work is dropped by maintaining a robust tracking and follow-up process.

  • Hold teams accountable for meeting milestones and timelines while maintaining the highest quality standards.

  • Proactively manage dependencies, facilitate team problem-solving, and develop innovative solutions to address challenges and impediments.

  • Prepare and deliver influential C-level reports on achievements, milestones, progress on deliverables, risks, and issues.

What do you need to succeed?

Must-have:

• 10+ years of experience as a Delivery lead with both developments and operations best practices.

• Prior experience in AI, MLOps, Cloud, SRE, DevOps and ITSM.

• Strong bias for action and be able to handle multiple priorities simultaneously.

• Strong organizational, project management and time management capabilities.

• Strong collaborator, servant leader with delivery mindset and focus on bringing value to the end user.

• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

Nice-to-have:

• A strong understanding of technology and/or financial services industry.

• Prior experience working with engineering teams to Data, AI and ML.

• Hands on with Atlassian tools (Jira and Confluence)

• Graduate degree / MBA

• Agile Certification.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

#LI-POST

#TECHPJ

Job Skills

Architectural Modeling, Collaboration, Communication, Critical Thinking, Cross-Functional Teamwork, Data Architecture, Data Warehousing (DW), Decision Making, Deliverables Management, Enterprise IT Architecture, Facilitation, Information Technology Consulting, Information Technology Trends, Management Reporting, Multi-Level Communication, Physical Database Design, Strategic Alignment

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-27

Application Deadline:

2025-08-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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