Director, Insurance

President's Choice Financial; Toronto; On-site; CAD 120,000 - 200,000; Full time

Job summary

A leading financial services organization is seeking a Director for PC Insurance in Toronto. This strategic role involves managing the insurance portfolio's P&L, driving product innovation, and leading a high-performing team. Ideal candidates will possess extensive experience in insurance management, strong negotiation skills, and a collaborative spirit, contributing to the company's commitment to sustainability and social impact.

Benefits

Comprehensive training

Flexible benefits

Progressive career opportunities

Qualifications

• Minimum of 15 years of experience in vendor management, product management, strategy and/or insurance.
• Exceptional negotiation, persuasion, and influence skills with both internal and external partners.
• Ability to thrive in a fast-paced environment, collaborating across the enterprise.

Responsibilities

• Oversee all aspects of the insurance portfolio, including P&L management and strategic planning.
• Drive product roadmap development and evaluate current product portfolio.
• Lead the enterprise understanding of customers and translate data into actionable insights.

Skills

Negotiation

Collaboration

Analytical skills

Leadership

Education

University degree in business, economics, finance, business management or equivalent

Job description

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Director, PC Insurance

As the Director, PC Insurance, you will lead the strategic direction and operational management of our insurance portfolio, driving growth and delivering exceptional customer experiences. You will be accountable for the portfolio's P&L, vendor partnerships, product innovation, and team leadership.

Key Responsibilities :

• Portfolio Management : Oversee all aspects of the insurance portfolio, including P&L management, strategic planning, and vendor relationship management with both internal and external stakeholders. This includes governance, issue escalation, strategic roadmap development, and executive-level communication to ensure alignment with PC Insurance objectives.
• Product Innovation : Drive product roadmap development, encompassing new product development, enhancements, and strategies to create value-driven customer products and experiences. Evaluate the current product portfolio for suitability based on evolving customer needs, competitive offerings, and regulatory changes.
• Customer Insights : Lead the enterprise understanding of our customers and prospects, analyzing their behavior and interactions to improve the overall customer experience. Translate customer data into actionable cross-channel insights and competitive intelligence reports to inform strategies for customer acquisition, growth, retention and cost of acquisition.
• Performance Measurement : Establish and monitor key performance indicators (KPIs) for customer engagement and product performance, including customer acquisition, retention, and profitability. Utilize data and analytics to measure product performance, identify areas for improvement, and inform decision-making.
• Collaboration & Partnerships : Collaborate with marketing, digital, media, loyalty, operations, data & insights, legal and sales teams to develop a thorough understanding of business objectives and strategies, enabling the delivery of customer-focused insights and solutions. Develop and grow cross-enterprise and external partnerships to increase acquisition opportunities.
• Leadership & Change Management : Provide leadership to a high-performing team, fostering a culture of collaboration and ownership. Drive change management initiatives throughout the organization to streamline processes and create ongoing operational efficiencies.
• Execution & Communication : Own and expertly drive the execution of product plans, ensuring projects are delivered on time and within budget. Effectively present business analysis results and recommendations to key business stakeholders, partners, and executives. Lead monthly updates to management teams on portfolio performance, strategies, and initiatives. Act as key contact for PC Insurance to any external partners or stakeholders.
• Negotiation & Contract Management : Lead negotiations and contract management for PC Insurance.

What You'll Bring :

• University degree in business, economics, finance, business management, or equivalent.
• Minimum of 15 years of experience in vendor management, product management, strategy and / or insurance, including people management experience.
• Exceptional negotiation, persuasion, and influence skills with both internal and external partners.
• Proven experience in building strategic frameworks, presenting ideas to various levels of an organization, and driving project execution to completion.
• Ability to thrive in a fast-paced environment, collaborating across the enterprise to solve complex problems and drive business growth.
• Collaborative approach with the ability to build consensus across internal and external partners.
• Ability to deal with ambiguity, self-organize, and proactively complete multiple tasks on time with a clear focus on quantitative results.
• Excellent communication skills with demonstrable results in influencing key decision-makers, including senior management and vendor personnel.
• Ability to identify, diagnose, and quickly mediate problems and issues.
• Strong interpersonal and conflict resolution skills.
• Excellent analytical skills with the ability to quickly distill insights and translate them into tangible business opportunities and results.
• Adaptability to set and prioritize work with varying exceptions.
• Proven track record of developing direct reports and grooming successors within your vertical
• Proactive work ethic and a "get-it-done" demeanor.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.