Director, Information Technology

JRoss Recruiters; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading restaurant technology firm in Toronto seeks an experienced IT leader to define and implement technology strategies across restaurant systems. The ideal candidate embodies a collaborative mindset, with 8+ years of IT leadership experience, especially in QSR or retail, and a passion for supporting operators with effective systems. This high-impact role offers the chance to influence the guest experience and drive technological innovations within a fast-paced environment.

Qualifications

• 8+ years of IT leadership experience in QSR, retail, hospitality, or multi-unit operations.
• Proven success in delivering scalable technology strategies across multiple locations.
• Deep knowledge of restaurant operations and experience with relevant systems.

Responsibilities

• Lead the organization's long-term IT vision and roadmap.
• Oversee implementation and support of store-level systems.
• Manage third-party technology vendors and service providers.

Skills

IT leadership experience

Communication

Analytical skills

Collaboration

Project management

Tools

POS systems

Cloud infrastructure

Data security

ITIL

Job description

Define and lead the organization’s long-term IT vision and roadmap across restaurant and corporate systems

Align technology initiatives with broader company goals including guest experience, operational efficiency, and scalability

Continuously evaluate emerging technologies and recommend solutions to maintain a competitive edge

Systems Management & Delivery

Oversee implementation, optimization, and support of store-level systems, including POS, kitchen display, mobile ordering, loyalty, digital menu boards, and back-office platforms

Ensure seamless integration between platforms (e.g., HRIS, finance, scheduling, supply chain) for streamlined business intelligence and reporting

Lead all aspects of IT operations, including infrastructure, cybersecurity, compliance, disaster recovery, and help desk

Build and lead a high-performing internal IT team, providing coaching, mentorship, and clear direction

Manage third-party technology vendors and service providers, negotiating contracts and ensuring accountability for quality and performance

Foster a service-focused, collaborative IT culture that empowers restaurant operators and internal departments

Cross-Functional Collaboration

Partner closely with Operations to understand field challenges and deliver tools that drive simplicity, speed, and service consistency

Collaborate with Finance and Development on budgeting, forecasting, new store openings, and capital projects

Work with Marketing to support digital platforms such as mobile apps, guest engagement tools, and loyalty programs

Embody the values of their culture by delivering with care, urgency, and integrity

Champion user adoption through training, communication, and change management support

Foster a culture of innovation, inclusion, and continuous improvement across the technology function

Requirements

8+ years of progressive IT leadership experience, preferably within QSR, retail, hospitality, or multi-unit operations

Proven success delivering scalable technology strategies across multiple locations and functions

Deep knowledge of restaurant operations and experience with POS systems, mobile ordering, loyalty platforms, and back-office tools

Familiarity with ITIL, cloud infrastructure, data security, and system integration best practices

Track record of leading cross-functional teams, managing large-scale projects, and optimizing vendor relationships

Strong communication, analytical, and change management skills

A collaborative mindset and hands-on leadership approach

A passion for hospitality and supporting front-line operators with systems that work

Corporate Culture

They’re more than just a restaurant group — they're a community of passionate operators, thinkers, and innovators. Their business is growing, their brands are beloved, and they’re building for the future. You’ll have the opportunity to lead meaningful transformation, shape the guest and team experience, and make a tangible impact across hundreds of restaurants nationwide.

This is a high-impact role for a strategic and empathetic technology leader who wants to work in a fast-paced, people-focused environment. If you’re ready to roll up your sleeves and deliver technology with purpose, please connect.

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