Director II Customer Care

Elevance Health; Vaughan; On-site; USD 100,000 - 150,000; Full time

Job summary

Elevance Health is seeking a Director II Customer Care to lead their team in Nashville, TN. This full-time role involves overseeing customer care operations, managing budgets, and providing leadership to staff. The ideal candidate will possess a BA/BS, extensive leadership experience, and strong strategic skills, contributing to the company's mission of enhancing health and independence through community-based services.

Qualifications

• Requires BA/BS and a minimum of 9 years of professional/leadership experience.
• Leadership experience in managed care/healthcare insurance is preferred.

Responsibilities

• Provides guidance on complex issues and has full managerial responsibility.
• Manages budget and oversees special projects.
• Hires, trains, coaches, and evaluates performance of direct reports.

Skills

Strategic thinking

Decision-making

Problem-solving

Communication

Negotiation

Proficiency in Microsoft Office

Education

BA/BS degree

MA/MBA preferred

Job description

Join to apply for the Director II Customer Care role at Elevance Health.

Location: This role will be full-time onsite in Nashville, TN.

CareBridge Health, a member of the Elevance Health family, within our Carelon business, exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community-based services.

Responsibilities

1. Provides guidance on the most complex issues.
2. Has full managerial/staffing responsibility.
3. Handles significant external contact with customers or agencies.
4. Manages budget and oversees special projects.
5. Hires, trains, coaches, and evaluates performance of direct reports.

Minimum Requirements

Requires BA/BS and a minimum of 9 years of professional/leadership experience or equivalent education and experience.

Preferred Skills and Experience

• MA/MBA preferred.
• Leadership experience in managed care/healthcare insurance.
• Strong strategic thinking, decision-making, and problem-solving skills.
• Experience collaborating with cross-functional teams and engaging with senior management.
• Excellent communication, negotiation, and proficiency in Microsoft Office.

Additional Information

Elevance Health values diversity and is an Equal Employment Opportunity employer. All qualified applicants will be considered without regard to various protected statuses. Candidates may need to be vaccinated against COVID-19 and Influenza based on role requirements.