Director Human Resources Operations

RainCity Housing and Support Society; Vancouver; Hybrid; CAD 130,000 - 150,000; Full time

Job summary

A leading organization focused on social equity is seeking a Director of Human Resources Operations. This key leadership role involves overseeing HR operations, payroll, and benefits administration, ensuring compliance, and enhancing employee experiences. The ideal candidate will have extensive HR experience, strong leadership skills, and a commitment to advancing equity and inclusion.

Benefits

5 days of paid leave for Indigenous Employees

8 weeks of paid leave for gender affirming care

Employee and Family Assistance Program

Municipal Pension Plan

Employer-paid benefits for employees

$1,000/year coverage for Massage

$500 for paramedical services

Vision Care, Dental Care, Prescription Drugs

Qualifications

• Minimum of 8 years of progressive HR operations experience.
• Experience managing unionized payroll and knowledge of collective agreements.
• Proven track record of optimizing HRIS systems.

Responsibilities

• Oversee payroll functions and benefits administration.
• Lead HRIS development and ensure data integrity.
• Manage compensation operations and ensure compliance.

Skills

Problem-solving

Organizational skills

Analytical skills

Communication

Leadership

Education

Bachelor’s degree in Human Resources

MBA or master’s degree in human resources

Tools

Dayforce

Power BI

Microsoft 365

Job description

Join to apply for the Director Human Resources Operations role at RainCity Housing and Support Society

2 days ago Be among the first 25 applicants

Join to apply for the Director Human Resources Operations role at RainCity Housing and Support Society

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from RainCity Housing and Support Society

Talent Acquisition Leader|17+ years in recruitment in global companies|Tech|SAAS|Professional Service|Diversity recruitment|Inclusive recruitment…

About Us – A home for every person

RainCity Housing is an organization that makes a difference in people’s lives.Our mission is to advance social equity by building upon the strengths of our community and of each individual.With a goal of providing a home for everyone, RainCity’s programs sustain relationships, strengthen communities, and make change for people experiencing homelessness, mental health, trauma, and substance use issues.

RainCity Housing has been developing emerging and promising practices for over 40 years in social services and healthcare, providing Housing First, harm reduction and supports for community members who access our services. To learn more, check out ourinnovationspage. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings:ca.indeed.com/cmp/Raincity-Housing-and-Support-Society/about.

You can also follow us on LinkedIn, Twitter, Instagram, and Facebook.

• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total
• Employee and Family Assistance Program available to ALL employees, including 24-hour helpline, Personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching:https://www.fseap.ca/
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire:https://mpp.pensionsbc.ca/
• Employer-paid benefits for regular Part-time and Full-time employees:
• Core Gender Affirmation services
• $1,000/year coverage for Massage
• $500 per paramedical servicePhysiotherapy, Naturopath, Acupuncture, Chiropract, and more
• Vision Care, Dental Care, Prescription Drugs, Group Life Benefit (1 x annual salary,) Long Term Disability, and Unlimited Out-of-Province and Out-of-Country Emergencies.

Position Summary

The Director, Human Resource Operations is a key leadership role responsible for overseeing all aspects of Human Resource (HR) operations, including payroll (union and non-union), benefits administration, HR systems, compensation, reporting, and analytics. This role plays a critical part in ensuring data integrity, operational efficiency, compliance, and the delivery of seamless employee experiences across all HR processes. The Director will lead a team of professionals, including a Payroll Manager, Benefits Administrator, HRIS Analyst, and Payroll Assistant.

This position reports directly to the VP, Human Resources and works closely with the HR leadership team, Finance, and IT to drive continuous improvement in HR operational excellence and data-informed decision-making.

Please note this is a hybrid role based in Vancouver office. The salary range for this role is 130,000 to 150,000 annually.

Key Responsibilities

The Director HR Operations is responsible for the following four key functions.

HR Operations & Payroll Oversight

• Provide strategic direction and oversight for payroll functions, ensuring accuracy, timeliness, and compliance with applicable legislation and collective agreements.
• Ensure the effective administration of unionized and non-unionized payrolls across multiple locations and bargaining units.
• Oversee benefits administration, including group benefits, pension plans, and employee wellness programs.
• Ensure compliance with federal and provincial employment standards, tax regulations, and internal policies.

HRIS & Systems Management

• Lead the strategic development and ongoing optimization of the HRIS (Dayforce), ensuring functionality supports current and future organizational needs.
• Partner with IT and vendors to implement system upgrades, troubleshoot issues, and enhance user experience.
• Ensure data integrity, security, and confidentiality across all HR systems and databases.
• Document all key HRIS processes and procedures to ensure consistency, accountability, and ease of knowledge transfer.
• Continuously monitor system workflows and processes to identify opportunities for streamlining, automation, and improved efficiency.
• Develop and deliver training and support materials for managers, HR team members, and system users to promote system adoption, understanding, and effective usage.
• Serve as the subject matter expert for the HRIS and provide guidance on best practices in system usage, reporting, and data management.

Compensation & Reporting

• Manage compensation operations and ensure job evaluations, salary structures, and pay equity programs are aligned with organizational policies and legislative requirements.
• Support annual compensation reviews, costing for collective bargaining, and workforce planning.
• Oversee the development and automation of regular HR reports and dashboards to support data-driven decision-making across the organization.
• Ensure all legislated and regulatory reporting requirements (e.g., pay equity, pay transparency, benefits reporting) are met in a timely and accurate manner.
• Collaborate with Finance to maintain and improve the GL (general ledger) interface and benefits interface, ensuring alignment between HR and financial systems.
• Provide costing analysis and modeling for compensation programs, benefits plans, and workforce strategy initiatives as required.
• Monitor and analyze compensation trends to support recommendations for competitive and equitable pay practices.
• Lead, mentor, and support the development of the HR Operations team (Payroll Manager, HRIS Analyst, Benefits Administrator, Payroll Assistant).
• Foster a culture of collaboration, continuous improvement, and service excellence.
• Manage departmental budgets, resources, and project timelines effectively.
• Ensure that the internal audits are conducted with efficiency and effectiveness, while maintaining productivity and continuity within the department.

Other duties as assigned/required.

Critical Skills Required

• Excellent problem-solving, organizational, and time-management skills and the ability to maintain a team-focused attitude.
• Strong analytical and problem-solving skills with attention to detail.
• High level of integrity, discretion, and confidentiality.
• Strong organizational skills with the ability to manage competing priorities and deadlines.
• Effective communicator with the ability to explain technical information to non-technical stakeholders.
• Adaptable and solutions-focused in a fast-paced, dynamic environment.
• Experience with Dayforce or other HRIS systems.
• Strength in situational leadership, judgment, problem-solving, strategic thinking, and cultural competency.
• Ability to make difficult decisions and deal with the pressures of leadership.
• Ability to be both strategic and execution focused.
• Demonstrated personal and professional commitment to and experience in advancing equity, diversity, inclusion, and belonging.
• Strong ethical standards and a high level of integrity.
• Proactive, with a strong sense of urgency and the ability to manage multiple priorities.
• Ability and comfort working in multi-cultural and diverse environment

Education and Experience Required:

• Bachelor’s degree in Human Resources, Business Administration, Accounting, Information Technology or related field.
• Minimum of 8 years of progressive HR operations and/or payroll experience, with at least 3 years in a leadership role.
• Minimum of 4 years’ experience managing unionized payroll and knowledge of collective agreements.
• In-depth knowledge of Canadian payroll legislation, CRA regulations, and provincial employment standards.
• Minimum of 4 years experience managing and optimizing HRIS systems.
• Minimum of 5 years oversight responsibility for benefits administration, pension plans, and compensation frameworks.
• Proven track record of optimizing HRIS systems and streamlining HR and Payroll processes.
• Strong English written and verbal presentation skills.
• Proficiency in using computers: Microsoft 365, Microsoft Word, Excel, Outlook, PowerPoint, and various video conferencing platforms.
• Minimum of 3 years in data analysis and working with reporting tools.
• Minimum of 2 years’ experience with system configuration and maintenance.
• Proficiency in using computers: Microsoft 365, Microsoft Word, Excel, Outlook, PowerPoint, and various video conferencing platforms.
• Proficiency with Power BI.

Preferred:

• MBA or master’s degree in human resources, industrial relations or other related field.
• CHRP, CPHR, or CEBS designation.
• Experience with Dayforce or other enterprise HRIS platforms.
• Experience working in a public sector, non-profit, healthcare or unionized environment.
• Project management certification or experience leading system implementations.
• Experience working with organizations that support marginalized people and communities.

Please submit both a cover letter and resume to apply, describing your suitability for this position. We thank all applicants in advance for their interest. As part of the application process, you may be asked a short set of questions to provide further information about your experience and availability. Please note, only applicants selected for an interview will be contacted.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Non-profit Organizations

Referrals increase your chances of interviewing at RainCity Housing and Support Society by 2x

Sign in to set job alerts for “Director Human Resources Operations” roles.

Delta, British Columbia, Canada CA$110.00-CA$135.00 4 months ago

Director, Global Human Resources (Remote)

Director, Laboratory Operations, Provincial Laboratory Medicine Services

Assistant Human Resources Manager Club Med Resort Canada or overseas

New Westminster, British Columbia, Canada CA$115,000.00-CA$130,000.00 41 minutes ago

People & Culture - Senior Director/ Director, Supply Chain Talent Management

Gibsons, British Columbia, Canada 3 weeks ago

Langley, British Columbia, Canada CA$110,000.00-CA$135,000.00 3 weeks ago

Surrey, British Columbia, Canada 2 weeks ago

Surrey, British Columbia, Canada 1 month ago

(CAN) Manager, Store People (Human Resources)

Langley, British Columbia, Canada 3 weeks ago

HR Director - Nucleic Acid Therapeutics & Nanomedicine and Commercial

(CAN) Manager, Store People (Human Resources)

Burnaby, British Columbia, Canada 2 days ago

Richmond, British Columbia, Canada 6 days ago

City of Langley, British Columbia, Canada 2 weeks ago

Associate Manager, Human Resources (Replacement Staffing)

Surrey, British Columbia, Canada 2 weeks ago

Director of Recruiting, Digital Solutions US and Canada

Director People & Culture Digital Enablement

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.