Director, Healthcare Security Accounts

Paladin Security Group Ltd; Vancouver; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading security firm seeks a Director for Healthcare Security Accounts to manage operations within a health authority in the Lower Mainland. This role requires extensive experience in healthcare security management, with responsibilities involving operational oversight and client relationship development. The position demands a proactive leader committed to high quality service delivery and compliance with healthcare best practices.

Benefits

Commitment to diversity and inclusion

Accommodations for disabilities

Qualifications

• Minimum 5 years management experience, preferably in healthcare security.
• Active IAHSS membership and CHPA designation or willingness to obtain.
• Advanced technical writing skills.

Responsibilities

• Oversee performance and provide guidance to security management.
• Build relationships with clients and internal teams.
• Establish operational strategies to meet contractual obligations.

Skills

Communication

Project Management

Critical Thinking

Education

Post-secondary education in Security Management, Criminology, Health Care Administration

Job description

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Overview

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**!

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

As our Account Director for our security contract with a Lower Mainland health authority, you will be involved in all aspects of its management and and oversight, developing and fostering relationships, and collaborating with clients and colleagues. You will be the point of contact for the client and for the security team that works within the portfolio.

Your extensive healthcare security management experience, knowledge of program development, risk management, and critical thinking will be essential in this role to ensure our quality service offerings are delivered in accordance with contracted expectations.

This position will be based out of our Burnaby office but will be required to travel throughout the Lower Mainland on a regular basis.

Responsibilities

• Oversees the performance of and provides guidance to management and supervisory staff while fostering excellent team dynamics and providing support for all team members
• Provides a strong operational presence on job sites, building rapport with front-line Security Officers, and regularly auditing security programs
• Establishes and implements short- and long-term operational strategies that ensure all contractual obligations are met and expectations of our service delivery are exceeded
• Represents Paladin Security at regular contract management and operational meetings with client groups
• Establishes measurable targets and monitors program deliverables to effectively evaluate performance of all subordinate staff
• Maintains effective relationships with all stakeholders
• Maintains a monthly Key Performance Indicator program that meets our client's needs, while ensuring all monthly deliverables are submitted on time
• Ensures the portfolio remains within established margins and supports management and supervisory team with overtime mitigation strategies
• Ensures all management personnel have strong staff succession plans in place to uphold Paladin's goal of promotion from within
• Regularly liaises with branch departments and business streams
• Ensures that all services provided by staff are delivered in accordance within established healthcare best-practices and in accordance with PSG's code of ethics
• Assists in the development, implementation and review of policies, standards and procedures that are consistent with the philosophies and practices of PSG and BC Healthcare client groups
• Supports in the development of emergency response plans and developing goals and objectives for the department related to the continual improvement and testing of emergency response plans
• Advances training levels of security and management staff through both internal and external training
• Performs other duties as required to meet operational needs
  
  

Requirements

• Extensive management experience in a related industry (minimum of 5 years), preferably in healthcare security
• Active membership with the International Association of Healthcare Security & Safety (IAHSS) and must have, or be willing to work towards obtaining the Certified Healthcare Protection Administrator (CHPA) designation
• Advanced technical writing and communication skills
• Strong project management skills
• Valid driver's license and a vehicle that will be used for work purposes
• Displays an ongoing commitment to personal education (CPP, CHPA, PSP, etc.)
• Post-secondary education in Security Management, Criminology, Health Care Administration or related discipline would be an asset.
• Must be legally authorized to work in Canada
  
  

\#INDVR

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Other

Job function

• Job function

  Health Care Provider

• Industries

  Security and Investigations

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