Director, Health Quality Simcoe

County of Simcoe; Midhurst; On-site; CAD 90,000 - 120,000; Full time

Job summary

The County of Simcoe seeks a Director, Health Quality to enhance patient and client experiences in health services. This critical role involves overseeing program development, ensuring regulatory compliance, and leading strategic initiatives to improve care quality in the community. The ideal candidate will have extensive leadership experience and in-depth knowledge of the Ontario healthcare landscape.

Qualifications

• Minimum of seven (7) years in progressive leadership roles.
• Experience in program development, evaluation, and strategic planning.
• Knowledge of the Ontario health care system and related legislations.

Responsibilities

• Lead educational program design and delivery for Long-Term Care and Paramedic Services.
• Ensure regulatory compliance and develop clinical pathways for patient care.
• Oversee resolution of patient complaints and manage training qualifications.

Skills

Leadership

Strategic Planning

Community Engagement

Program Development

Performance Measurement

Job description

Established in 1843, the County of Simcoe is a municipality comprised of sixteen towns and townships, serving a growing population of over 530,000 residents. As the largest county in Ontario, Simcoe provides a broad range of essential services, including social housing, emergency services, environmental services, long-term care and senior services, children’s services, local immigration partnership and land use planning.

The County works collaboratively with its local municipalities and the neighbouring cities of Barrie and Orillia to support vibrant, healthy, and sustainable communities. Guided by its mission to deliver affordable, sustainable services through innovative leadership and excellence, Simcoe upholds strong values of stewardship, integrity, innovation, and respect.

Reporting to the General Manager, Health & Emergency Services, the Director, Health Quality Simcoe (Director) is responsible for enhancing patient and client experience, maintaining professional standards, and fostering a supportive, collaborative workplace culture.

This role oversees the strategic development and implementation of programs across three key areas : Professional Development, Professional Practice, and Patient / Client Experience.

• Professional Development : Leads the design, delivery, and evaluation of educational programs for Long-Term Care and Seniors Services (LTCSS) and Paramedic Services (PS), ensuring alignment with evolving scopes of practice, regulatory requirements, and technological advancements.
• Professional Practice : Ensure regulatory compliance, manage accreditation processes, and implement evidence-based clinical pathways to optimize patient care and service quality across LTCSS and PS. Develop standardized policies and procedures that support operational efficiency and best practices.
• Patient / Client Experience : Oversee the resolution of complaints, critical incident investigations, and privacy compliance. Provide support in legal and coroner-related matters, ensure thorough reporting and analysis of care incidents, and manage staff training qualifications through the Learning Management System (LMS).

This role plays a pivotal part in enhancing care quality, ensuring compliance, and driving continuous improvement in patient and client services. This leader will also be a coach and mentor to members and a builder of trust. They must also cultivate and actively manage key relationships with external stakeholder groups.

The ideal candidate will bring a minimum of seven (7) years in progressive leadership positions and experience in program development and evaluation, strategic planning, and community engagement. They must also have experience in performance measurement, planning and resource management.

The successful candidate will bring an understanding of the Ontario health care system, specific to provincial and local community health teams along with seniors’ program challenges and initiatives. Preference will be given to candidates with knowledge of the applicable legislation, guidelines and regulations as they relate to Long-Term Care, Seniors Services and Paramedic Services.