Director, Group Benefits Regulatory Compliance

Manulife John Hancock; Toronto; On-site; CAD 150,000 - 190,000; Full time

Job summary

Manulife John Hancock in Toronto is seeking a Director, GB Compliance and Regulatory Change to lead Line 1B regulatory change across Group Benefits, translating requirements into actionable plans and accountable execution. The role collaborates with Legal, Privacy, Risk and enterprise partners to drive complex compliance programs, CAPs and governance, delivering sustainable closure and regulatory impact.

The successful candidate will partner with senior leaders, manage cross-functional teams

Qualifications

• Bachelor's degree or equivalent business experience.
• 5+ years of experience leading complex regulatory, compliance, risk, transformation or program delivery in a regulated environment.
• Proven track record leading cross-functional initiatives and driving regulatory or corrective action commitments to completion without direct authority.
• Excellent project management, stakeholder management, negotiation and influencing skills.
• Ability to translate complex requirements into practical business actions, controls and evidence.
• Excellent analytical, written and verbal communication skills with sound judgement and strong attention to detail.

Responsibilities

• Lead the Line 1B portfolio of regulatory changes, compliance issues and CAPs from impact assessment through implementation, evidence and closure.
• Chair the Group Benefits LAC with the Canada Segment BUCC and Line 1 GB members, driving impact assessments, action plans, decisions, working groups and escalation.
• Develop and drive integrated cross-functional plans with clear owners, milestones, dependencies, risks and closure criteria.
• Lead multidisciplinary teams without direct authority, secure commitments, resolve barriers and escalate material delivery risks and decisions.
• Partner with Legal and Compliance to translate regulatory requirements into executable business change while preserving Line 1 accountability and Second Line oversight.
• Provide Line 1B governance and challenge over risk assessments, mitigation plans, implementation readiness, delivery health and evidence supporting closure.
• Lead portfolio reporting, executive recommendations, annual planning and business readiness for regulatory change.

Skills

Cross-functional leadership

Project management

Stakeholder management

Negotiation

Communication

Education

Bachelor's degree or equivalent

Tools

Archer

PMP certification

Job description

The Director, GB Compliance and Regulatory Change is an opportunity to lead the Line 1B regulatory change mandate across Group Benefits and drive complex regulatory commitments and Corrective Action Plans through to sustainable closure. The role will bring together business, technology, Legal, Compliance, Privacy, Risk and other partners to translate regulatory requirements into clear plans, decisions and accountable execution.

By strengthening how Group Benefits responds to regulatory change and manages compliance risk, this role will help protect our customers and business while supporting effective, sustainable operations. The successful candidate will gain broad exposure across Group Benefits, work with senior leaders and enterprise partners, and lead high-priority initiatives with meaningful business and regulatory impact.

Position Responsibilities:

• Lead the Line 1B portfolio of regulatory changes, compliance issues and CAPs from impact assessment through implementation, evidence and closure.
• Chair the Group Benefits LAC with the Canada Segment BUCC and Line 1 GB members, driving impact assessments, action plans, decisions, working groups and escalation.
• Develop and drive integrated cross-functional plans with clear owners, milestones, dependencies, risks and closure criteria.
• Lead multidisciplinary teams without direct authority, secure commitments, resolve barriers and escalate material delivery risks and decisions.
• Partner with Legal and Compliance to translate regulatory requirements into executable business change while preserving Line 1 accountability and Second Line oversight.
• Provide Line 1B governance and challenge over risk assessments, mitigation plans, implementation readiness, delivery health and evidence supporting closure.
• Lead portfolio reporting, executive recommendations, annual planning and business readiness for regulatory change.

Required Qualifications:

• Bachelor's degree or equivalent business experience.
• 5+ years of experience leading complex regulatory, compliance, risk, transformation or program delivery in a regulated environment.
• Proven track record leading cross-functional initiatives and driving regulatory or corrective action commitments to completion without direct authority.
• Excellent project management, stakeholder management, negotiation and influencing skills.
• Ability to translate complex requirements into practical business actions, controls and evidence.
• Excellent analytical, written and verbal communication skills with sound judgement and strong attention to detail.

Preferred Qualifications:

• Experience in financial services, insurance or Group Benefits and familiarity with privacy, accessibility or health-benefit requirements.
• Knowledge of regulatory change, compliance issue management, operational risk and Line 1/Line 1B/Second Line accountabilities.
• Experience with Archer; PMP or comparable certification is an asset.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@man