Director, Governance and Quality Control

CIBC Mellon; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Ein etabliertes Unternehmen im Finanzdienstleistungssektor sucht einen erfahrenen Director für Governance und Qualitätskontrolle. In dieser Schlüsselrolle sind Sie verantwortlich für die Leitung eines Teams, die Verbesserung von Onboarding-Prozessen und die Implementierung digitaler Lösungen. Sie bringen umfassende Erfahrung in Projektmanagement und Kundenservice mit und sind versiert in der Anwendung neuer Technologien. Diese Position bietet die Möglichkeit, einen bedeutenden Einfluss auf die Qualitätssicherung und das Risikomanagement zu haben. Wenn Sie eine Leidenschaft für Innovation und Teamführung haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 7-10 Jahre Erfahrung in Projektmanagement und Kundenservice.
• Starke digitale Fähigkeiten zur Nutzung neuer Technologien.

Responsibilities

• Führung und Unterstützung des Teams bei der zentralen Einarbeitung.
• Entwicklung effektiver Lösungen zur Verbesserung von Prozessen.

Skills

Projektmanagement

Kundenservice

People Management

Digitale Kompetenz

Change Management

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Kritisches Denken

Education

Universitätsabschluss in Wirtschaft, Finanzen oder Buchhaltung

Job description

Director, Governance and Quality Control

Join to apply for the Director, Governance and Quality Control role at CIBC Mellon

Director, Governance and Quality Control

Join to apply for the Director, Governance and Quality Control role at CIBC Mellon

• Provide leadership, subject matter expertise and support to staff. Assist Quality Control Analysts with the execution of centralized onboarding tasks and reviews and set internal expectations.
• Manage and balance resources based on agreed to priorities, leveraging workflow dashboarding and reporting.
• Lead and support SOS&CO team risk & compliance and quality assurance initiatives (RCSA, DRO, P&P, BCP, self-testing program, audit co-ordination, etc.).
• Leverage internal expertise to develop effective solutions.
• Identify and act on opportunities to evolve onboarding processes with a focus on centralization, risk mitigation, alignment with BNY and adoption of digital tools.
• Leverage internal expertise to develop effective solutions.
• Support the implementation of digital solutions by acting as SME on the current process/controls, contemplating downstream impacts, identifying opportunities for efficiencies, improving client and user experience, and influencing end state enhancements.
• Centralize monthly metrics and governance reporting. Support the collection and reporting of key data elements.
• Enhance our governance oversight program through improved client data accuracy and metrics to provide transparency into trends and areas of focus.
• Provide monthly reporting and updates to VP and senior business leaders as necessary. Deliver presentations to business units and governance committees.
• Establish relationship with BNY Enterprise Onboarding Platform and stay up to date on strategic priorities and upcoming changes.
• Drive best practices in the organization and leverage/align with the BNY Enterprise Onboarding Platform and methodology, while adjusting for the uniqueness of the Canadian market. Articulate and advocate for the unique needs of CIBCM and the Canadian market.
• Perform people management responsibilities; set performance objectives for direct reports, conduct performance reviews, train, coach, motivate, lead, and recruit new staff
  
  

Responsibilities

• Provide leadership, subject matter expertise and support to staff. Assist Quality Control Analysts with the execution of centralized onboarding tasks and reviews and set internal expectations.
• Manage and balance resources based on agreed to priorities, leveraging workflow dashboarding and reporting.
• Lead and support SOS&CO team risk & compliance and quality assurance initiatives (RCSA, DRO, P&P, BCP, self-testing program, audit co-ordination, etc.).
• Leverage internal expertise to develop effective solutions.
• Identify and act on opportunities to evolve onboarding processes with a focus on centralization, risk mitigation, alignment with BNY and adoption of digital tools.
• Leverage internal expertise to develop effective solutions.
• Support the implementation of digital solutions by acting as SME on the current process/controls, contemplating downstream impacts, identifying opportunities for efficiencies, improving client and user experience, and influencing end state enhancements.
• Centralize monthly metrics and governance reporting. Support the collection and reporting of key data elements.
• Enhance our governance oversight program through improved client data accuracy and metrics to provide transparency into trends and areas of focus.
• Provide monthly reporting and updates to VP and senior business leaders as necessary. Deliver presentations to business units and governance committees.
• Establish relationship with BNY Enterprise Onboarding Platform and stay up to date on strategic priorities and upcoming changes.
• Drive best practices in the organization and leverage/align with the BNY Enterprise Onboarding Platform and methodology, while adjusting for the uniqueness of the Canadian market. Articulate and advocate for the unique needs of CIBCM and the Canadian market.
• Perform people management responsibilities; set performance objectives for direct reports, conduct performance reviews, train, coach, motivate, lead, and recruit new staff
  
  

Qualifications

• 7-10 years progressive experience in project management, client service and people management
• University or equivalent training with a concentration in business, finance or accounting
• Knowledge and experience within the Investment Accounting or Custody segment, asset servicing industry and related platforms
• Strong digital fluency skills: ability to use new and developing technology to find, evaluate, and communicate information effectively
• Effective change management and collaboration skills; ability to activate change in varied environments
• Organized, detail oriented, analytical, ability to multi-task and meet deadlines
• Excellent written and verbal communication skills
• Strong critical thinking and problem-solving skills

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Banking, Financial Services, and Investment Banking

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