Director, Global Recognition

Manulife; Old Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading company in financial services is seeking a strategic leader to manage global recognition programs. This role involves enhancing talent management and employee engagement through innovative recognition initiatives. The ideal candidate will have extensive experience in program strategy, strong leadership skills, and the ability to foster collaboration across various levels of the organization. Join a dynamic team that values diversity and inclusion and supports your career growth.

Benefits

Health Benefits

Flexible Work Environment

Employee Assistance Programs

Retirement Savings Plans

Qualifications

• 7-10 years of experience in global program strategy and delivery.
• Experience in leading and developing high-performing teams.
• Bilingualism in English and French is an asset.

Responsibilities

• Lead the execution of global recognition strategy.
• Oversee program execution, strategic planning, and budgeting.
• Develop and maintain communication and reporting.

Skills

Leadership

Collaboration

Analytical Skills

Stakeholder Engagement

Mentoring

Job description

This role leads the execution of the global recognition strategy to enhance talent management, culture, and employee engagement. Key responsibilities include managing and innovating recognition programs, analyzing data for continuous improvement, and ensuring alignment with organizational objectives. The role will oversee program execution, strategic planning, and budgeting while providing transparent reporting to leadership. This role requires demonstrated success in mentoring team members, fostering a high-performance culture, managing stakeholder relationships, and negotiating with external vendors. Strong leadership and collaboration skills across all organizational levels are essential for success.

Key Responsibilities:

Global Recognition Initiatives Strategy: Lead the execution of the global recognition strategy for the organization, including Stars of Excellence and Podium, ensuring it supports overall talent management, Culture and Employee Engagement objectives.

• Act as the subject matter expert and provide thought leadership for global recognition programs, ensuring alignment with organizational policies and processes.

• Collaborate with a variety of stakeholders to gather insights and consensus on priorities, approaches, and solution designs.

• Align cross-functional teams, vendors and stakeholders and execute on programs.

Program Management: Oversee the execution of our global recognition programs, ensuring adherence to project management methodologies and lifecycle phases.

• Take ownership of strategic program plans and budgets ensuring maximization of budget to achieve program outcomes.

• Ensure the alignment of program deliverables with the strategic objectives of the Culture and Engagement Center of Expertise and the overall organization.

• Lead human-centered design sessions to innovate and improve recognition programs.

• Provide strategic guidance on escalations and complex inquiries.

• Proactively identify deviations from project plans and develop strategic interventions to mitigate risks. Prepare and present options for resolution to senior leadership, ensuring informed decision-making.

Reporting and Communication: Develop and maintain communication and reporting that ensures transparency and accountability.

• Present complex program updates and insights to senior leadership, providing strategic recommendations, program progress and outcomes.

• Package insights and data into compelling narratives for stakeholder engagement.

• Own program data, identifying areas for improvement and driving strategic changes.

• Provide regular KPI and metric updates to senior leaders and stakeholders.

Leadership, Stakeholder Engagement and Relationship Management: Foster a culture of high performance and continuous improvement within the team.

• Mentor and develop team members, providing strategic guidance and resolving complex issues.

• Oversee comprehensive stakeholder management, ensuring alignment with partners like IT.

Strategic Initiatives, Brand, and Communications:

• Cultivate and maintain strong relationships with key internal and external stakeholders.

• Ability to effectively engage and support all levels from most junior to Senior Executive.

• Manage relationships with external vendors, ensuring alignment with program objectives and operational efficiency.

• Negotiate contracts and service agreements to optimize value and performance.

Qualifications:

• 7-10 years of progressively responsible experience in global program strategy and delivery, with a proven track record of successful delivery and strategic oversight of global programs in a complex organizational environment.

• Demonstrated experience in leading and developing high-performing teams, with a strong emphasis on people leadership, coaching, and mentorship to inspire and empower team members to achieve their full potential and contribute to organizational success.

• Demonstrated ability to engage effectively and comfortably with senior executives, stakeholders, and cross-functional teams, fostering a culture of collaboration and innovation.

• Superior ability to articulate complex ideas clearly, build and nurture strong relationships across all organizational levels, and facilitate meaningful dialogue. Expertise in active listening, questioning, and feedback is essential.

• Expert in navigating fast-paced environments, adept at prioritizing initiatives, managing diverse portfolios, and maintaining a keen attention to detail amidst competing priorities.

• Proven experience in adopting a global approach to project management, engaging with international partners, and driving cross-cultural collaboration to achieve organizational goals.

• Strong analytical capabilities to assess challenges, identify opportunities, and implement innovative solutions that align with organizational objectives.

• Expert in cultivating influential relationships and establishing credibility as a trusted advisor and consultant, capable of guiding teams and stakeholders towards strategic outcomes.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.