Director, Global Performance Marketing Shared Service

Manulife Financial; Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading financial services provider in Toronto is seeking a Director of Program and Financial Management. In this hybrid role, you will collaborate with cross-functional teams to deliver financial insights and enhance operational performance. The ideal candidate will have 5–10 years of progressive experience, strong analytical and interpersonal skills, and proficiency in Excel, PowerPoint, and SQL. This position offers a competitive salary and opportunities for career growth.

Benefits

Flexible work environment

Career growth opportunities

Comprehensive benefits package

Qualifications

• Experience in management reporting and analysis.
• Strong analytical and financial skills.
• Comfortable dealing with senior leadership.

Responsibilities

• Develop budgets and forecasts from financial analyses.
• Compare monthly and quarterly results against budget.
• Build and implement performance measurement dashboards.
• Support executive-level analysis and reporting.
• Manage data analysis and maintain reports and dashboards.

Skills

Analytical skills

Interpersonal skills

Communication skills

Problem-solving

Organizational skills

Time management

Leadership engagement

Education

CPA (or working towards CPA)

5–10 years of financial experience

Tools

Excel

PowerPoint

SQL

Python

Tableau

SAS

Job description

The Director, Program and Financial Management and Operations, will enable our Global Digital Marketing team to successfully deliver projects across multiple markets we operate in! While reporting to the VP of Global Digital Marketing, this role will work closely with cross-functional teams including finance, operations, and other senior level management to provide valuable insights and recommendations that enhance our digital customer leadership performance. The ideal candidate will possess strong interpersonal skills, attention to detail, and the initiative to work independently. We're searching for a dedicated and outgoing individual who is eager to innovate, grow, and build relationships at varying levels across the organization!

Position Responsibilities:

1. Develop budgets and forecasts from financial analyses, addressing accounting-related queries and issues.
2. Review business submissions for forecast preparation, challenging assumptions to refine forecast accuracy.
3. Compare monthly and quarterly results against budget and forecasts, providing detailed commentary and analysis.
4. Build and implement performance measurement dashboards to showcase operational metrics and key performance indicators.
5. Support financial and reporting requirements across functions while ensuring compliance with corporate standards and policies.
6. Assist through financial models, deep-dive analyses, reporting improvements, and cost optimization efforts.
7. Collaborate on digital customer projects to improve customer experience digitally.
8. Deliver monthly performance reports focusing on marketing costs, early warnings, and savings opportunities.
9. Support executive-level analysis and reporting.
10. Lead the annual budget cycle, periodic forecasts, and coordinate period-end close processes.
11. Manage data analysis and maintain reports and dashboards to support cost management and strategic decisions.
12. Partner with leadership to identify data needs and develop solutions.
13. Coordinate with Finance across divisions to ensure alignment with financial results, including monthly estimates.

Required Qualifications:

1. CPA (or working towards CPA) is considered an asset.
2. 5–10 years of progressive financial and/or accounting experience.
3. Advanced skills in Access, Excel, and PowerPoint.
4. Excellent analytical, problem-solving, planning, and organizational skills.
5. Comfort in dealing with senior leadership and working independently in a fast-paced environment.
6. Strong interpersonal, communication, and presentation skills.
7. Ability to manage multiple projects and priorities under tight deadlines.
8. Proficiency with SAS, SQL, Databricks, Python, and Tableau is an asset.
9. Experience implementing and improving internal processes.
10. Strong financial and analytical skills with effective communication to build relationships.
11. Experience in management reporting and analysis.

What We Offer:

• Opportunities for learning and career growth.
• A flexible, inclusive work environment prioritizing well-being.
• Support in shaping your future as part of a global team.

#LI-Hybrid

About Manulife and its commitment to diversity:

Manulife Financial is a leading international financial services provider dedicated to helping people achieve "easy investing and wealth building" for a prosperous life. Learn more at https://www.manulifeim.com/institutional/tw/en.

Manulife is an equal opportunity employer embracing diversity. We are committed to fair recruitment, retention, promotion, and pay practices regardless of race, ethnicity, gender, age, or other protected factors. We aim to eliminate barriers and provide equal employment opportunities. For assistance during the application process, contact [e-mail].

Salary and Working Location:

Location: Toronto, Ontario

Work arrangement: Hybrid

Salary range: $105,750.00 CAD - $190,350.00 CAD

For roles outside Toronto, contact [e-mail] for local salary ranges. Salaries depend on market conditions, location, and experience. Employees may participate in incentive programs.

Manulife offers comprehensive benefits, including health, dental, mental health, vision, disability, life insurance, retirement plans, and paid time off. For U.S. roles, contact [e-mail] for U.S.-specific benefits information.