Director, Franchise Operations - Greater Ontario

The Coca-Cola Company; Toronto; On-site; CAD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director of Franchise Operations to lead and innovate within the Greater Ontario region. This role is pivotal in driving brand growth and operational excellence through collaboration with bottling partners and key stakeholders. You will be responsible for performance management, strategic planning, and enhancing market execution, all while fostering strong relationships across the network. Join a creative team culture that values innovation and risk-taking, and work with iconic brands that shape the future of the industry. If you thrive in dynamic environments and possess strong leadership skills, this opportunity is perfect for you.

Benefits

Iconic Brand

Exposure to World Class Leaders

Creative Team Culture

Qualifications

• 5+ years in CPG organization with P&L responsibility.
• Experience as a business partner with Bottler in Food & Beverage.

Responsibilities

• Manage performance metrics and provide feedback to stakeholders.
• Execute commercial strategy with franchise owners for market execution.
• Monitor market conditions and report competitive activity.

Skills

Influencing

Distribution Operations Management

Annual Business Planning

Customer Relationship Management (CRM)

Financial Performance Management

Negotiation

Strategic Leadership

Problem-solving

Data Literacy

Time Management

Education

Bachelor's degree in Business, Marketing, Operations or Management

Master's degree

Job description

The Director Franchise Operations serves as the primary point of contact representing the total region portfolio of Greater Ontario (Hamilton, Greater Northern Ontario, Southwestern Ontario and Kingston Market Units) and will steward the development of our brands with primary accountability of growing SOVI (share of visual inventory), volume, revenue, share and transactions through collaborating and partnering with Bottler GMs and commercial team. We are looking for candidates with bottling or general management experience that can build relationships and execute our strategies across our network. Must be mobile, will be required to work from regional offices weekly to ensure alignment with key stakeholders.

What You'll Do for Us

1. Responsible for weekly/monthly performance management with GMs and other key stakeholders, which includes reporting on commercial metrics (SOVI, CDE, NNO, tie-ins), volume, revenue, share, and transaction metrics.
2. Monitor performance versus execution objectives, re-plans as necessary and provide feedback to key stakeholders. Also, manages discretionary budgets based on regional needs.
3. Executes the commercial strategy and plans with franchise (bottling partners) owners for local market execution.
4. Act with agility when needed to collaboratively build contingency plans that prioritize key initiatives to ensure we deliver annual business plan performance.
5. Assess and change current processes, scorecards and business routines to increase effectiveness and efficiencies to achieve the annual business plan.
6. Work with franchise commercial manager to steward the planning process, ensuring all customer plans are included.
7. Be the SME for Large Store, Small Store and FSOP Channel Plans and ensure all customer plans are clearly communicated and achievable within the planning process to ensure end-to-end execution.
8. Provides Bottler performance feedback to Franchise Leadership "serving as voice of the market."
9. Monitor's market conditions and reports competitive activity to management, Bottler and local associates to understand program effectiveness and any implementation barriers.
10. Work with Commercial Manager to support the development of commercial stewardship bi-monthly planning stewardship.

Qualifications & Requirements

1. Bachelor's degree in Business, Marketing, Operations or Management with a Master's degree is preferred.
2. 5 or more years in CPG organization responsible for direct sales, key account or franchise management with P&L responsibility.
3. Must have experience as a business partner with direct Bottler experience in the Food & Beverage industry.
4. Must have experience with annual business planning, forecasting, customer and distributor management and demonstrate a track record for delivering positive volume and revenue results.
5. Must possess excellent relationship building skills, as well as strategic leadership abilities.
6. Demonstrate excellent influencing, selling, negotiating, relationship building and storytelling abilities.
7. Demonstrate strong time management capabilities, attention to details, the ability to prioritize quickly and take risks as well as thrive in ambiguity.
8. An understanding of channel marketing, syndicated marketing research and competitive analysis and how to utilize this knowledge to drive sales are ideal.
9. Strong data literacy, problem-solving and analytical skills are ideal.

What We Can Do For You

1. Iconic Brand: Work on the most recognized brand in the world and be part of developing the brands next chapter.
2. Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.
3. Creative Team Culture: Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation.
4. Skills: Influencing; Distribution Operations Management; Annual Business Planning; Business Plan Implementation; Customer Relationship Management (CRM); Financial Performance Management; organization; Teamwork; Channels Strategy; Negotiation; Strategic Leadership; Contract Management; Capacity Planning.