Director, Event Technology I

Encore Can; Toronto; On-site; CAD 64,000 - 79,000; Full time

Job summary

A leading company in the event technology sector is seeking a Director, Event Technology I to manage operations, enhance customer relationships, and ensure high-quality service delivery. The role involves financial management, operations oversight, and team development within a dynamic environment.

Qualifications

• 3+ years of audiovisual experience.
• 1+ years of supervisory experience.

Responsibilities

• Manage operations focusing on revenue maximization and cost control.
• Build and maintain relationships with customers and venue personnel.
• Oversee technical aspects and troubleshoot equipment/software issues.

Skills

Leadership

Customer Focus

Education

High School Diploma

Bachelor’s

Tools

Microsoft Office

Job description

Join to apply for the Director, Event Technology I role at Encore Canada.

Position Overview

The Director, Event Technology I (DET I) is responsible for achieving revenue and profitability goals for assigned locations. This role ensures the team delivers world-class service while maintaining strong relationships with venue personnel to enhance business relationships. The DET promotes high performance, accountability, and continuous improvement, fostering a collaborative environment that values learning and quality. The position reports to the Area Director, Venues or RVP, Venues.

Key Job Responsibilities

1. Financial Management and Reporting

• Manage operations focusing on revenue maximization and cost control to meet financial goals.
• Utilize operational and financial reports for effective decision-making.
• Coordinate invoicing and ensure timely payment processing.
• Prepare sales forecasts and participate in business reviews.
• Manage P&L and develop strategies to address deficiencies or grow the business.

Operations Management

• Oversee daily floor operations, including scheduling, setup, operation, and strikes.
• Ensure equipment and services meet quality standards and client specifications.
• Anticipate and address equipment challenges proactively.
• Maintain inventory control and safety standards.
• Participate in operational meetings.

Sales Management

• Collaborate on sales strategies to maximize revenue.
• Prepare and deliver presentations and proposals.
• Support customer meetings and site visits.
• Understand and incorporate event cost structures.
• Maintain accurate customer information in CRM systems.
• Stay updated on new products and technology.
• Report on performance metrics to senior management.

Customer Service

• Build and maintain relationships with customers and venue personnel.
• Oversee event execution personnel.
• Ensure customer needs are met and equipment functions properly.
• Monitor events and ensure professionalism.

Technical Ability

• Oversee technical aspects and troubleshoot equipment/software issues.
• Serve as on-site technical expert.
• Assist with operations as needed.

People Development

• Promote a culture of high performance and continuous improvement.
• Manage performance, staffing, and training.
• Provide coaching and development opportunities.

Job Qualifications

• High School Diploma required; Bachelor’s preferred.
• 3+ years of audiovisual experience.
• 1+ years of supervisory experience.
• Customer service or hospitality experience preferred.
• Sales experience is a plus.
• Knowledge of live event AV equipment.
• Proficiency with computers and Microsoft Office.
• Leadership skills and customer focus.
• Valid driver’s license for operating company vehicles.

Additional Information

• Salary Range: $64,487 - $78,997.
• Work in hotel/convention center environment with irregular hours, including evenings, weekends, and holidays.
• Exposure to heights, high-end AV equipment, and varying noise levels.