Director, Enterprise Control Testing - Personal & Commercial Banking

rbc; Toronto; On-site; CAD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Flexible benefits

Company-matching contributions

Job summary

RBC is seeking a senior leader to drive enterprise control testing across global platforms. The role will direct the ECT operations, establishing a center of excellence and advising stakeholders on robust control environments.

You will lead a global team, oversee the design and execution of control evaluations, and report findings to senior executives, aligning with regulatory expectations and RBC standards.

Qualifications

• Minimum 10-12 years' work experience in relevant or complimentary capacities.
• Experience leading teams and strong management/leadership skills.
• Strong grasp of Operational Risk Management and internal controls design/evaluation.

Responsibilities

• Establish and oversee control testing programs and center of expertise.
• Lead and manage a team with book of work, budgets, and staffing plans.
• Partner with Platform stakeholders and Operational Risk to improve control environment.
• Provide reporting to senior management and board on testing results.
• Develop robust testing modules, scripts, and guides for evaluating key controls.
• Act as liaison between ECT and Platform stakeholders across RBC.

Skills

Operational risk management

Leadership

Stakeholder management

Communication

Job description

Job Description

What is the Opportunity?

ECT, aligned under Enterprise Chief Controls Office (ECCO) structure, is a centralized group responsible to execute control testing in accordance with RBC's Internal Control Management Policy (ICMP), leveraging consistent set of practices and Standard. This role will be responsible for the strategic direction & execution of ECTs control evaluation programs across the Enterprise. The incumbent will act as a subject matter expert to advise stakeholder on the establishment of the effective control environment. The role will partner with Operational Risk colleagues to incorporate control evaluation activities into the broader Operational Risk management program and to drive RBC's overall maturity in its control environment. The incumbent will also be responsible for leading controls testing staff located across various locations globally.

What will you do?

• Establish and maintain control management & control evaluation (design and operating effectiveness) center of expertise operating model in partnership with Canada, US, Caribbean, Malaysia and Global staff.
• Act as a key contributor to the Bank's overall internal control strategy.
• Lead the team in executing robust internal control tests in adherence with RBC's standards and practices.
• Consult stakeholders on the establishment of robust controls, in partnership with Operational Risk colleagues.
• The incumbent works closely with and reports to Senior Director, Head of ECT Operations. The incumbent is expected to be a key liaison between ECT and Platform stakeholders throughout the control evaluation lifecycle and reporting.

Platform Head role with ECT and oversee control testing program execution:

• Actively develop and build staff skills and competencies as well as identify training needs of the staff.
• Day-to-day management of team including management of book of work and delivery of same, budgets, hiring, resource planning, distribution of assignments, conflict resolution.
• Participate in performance management of staff and provide feedback to staff.
• Develop and implement action plans in response to employee feedback and engagement surveys.
• Oversee control evaluation activities that evaluate the design and operating effectiveness of key controls.
• Oversee development of robust and scalable testing modules, scripts, and other guides including testing approach and scoping/sampling for evaluating the effectiveness of Key Controls to mitigate key risk exposures related to regulatory requirements and RBC risk policies and standards.
• Lead in the efforts to define, implement, and continuously improve operating model for control evaluation activities for Enterprise Control Testing which meets local regulatory expectations and Enterprise standards.
• Acts as brand ambassador of the Enterprise Control Testing and maintain collaborative relationships with control evaluation stakeholders in different Platforms.
• Promote understanding of operational risk management within all parties in scope of the team's coverage.
• Manage the articulation of results/conclusions/memos of control testing activities and communicate to key stakeholders across RBC.
• Manage and oversee reporting to senior management / Board and lead preparation sessions with Senior executives.
• Write/coordinate a wide variety of both internal and external reporting, including updates for Regulatory bodies.
• Review & approve procedural and policy documentation for the team.

What do you need to succeed?

• Minimum 10-12 years' work experience in relevant or complimentary capacities
• Familiarity with personal and commercial banking products and services is a plus
• Experience leading teams and strong management/leadership skills
• Strong grasp of Operational Risk Management and extensive experience in the design and evaluation of internal controls.
• Demonstrated ability to balance delivery of a large book of work with ongoing management of program level strategy, continuous improvement and staffing plans
• Strong communication and presentation skills, ability to tailor to various levels of seniority.
• Inquisitive and proactive in identifying risks, proposing solutions and/or exercising sound and balanced judgement
• Proven ability to establish and execute new processes.
• Strong relationship management experience, ability to build influence with senior internal stakeholders.
• Previous experience working in highly regulated business environments in the financial services sector.
• Familiarity with key local regulations i.e. OSFI and CIRO

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as company-matching contributions, health,