Director, Enterprise Account Management

Docebo

Canada

On-site

CAD 120,000 - 140,000

Full time

14 days+

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Job summary

Docebo is seeking a Director of Enterprise Account Management in Canada, responsible for driving growth in existing customer accounts. This pivotal role involves leading a team to ensure revenue growth through upselling and renewals while maintaining high customer satisfaction. The ideal candidate will have extensive technology sales experience alongside strong leadership abilities, making data-driven decisions to enhance account performance and foster customer relationships.

Qualifications

10+ years of technology enterprise sales experience, preferably in a SaaS or software company.
Strong experience leading enterprise sales teams.
Proven track record of growing a customer base and exceeding revenue targets.

Responsibilities

Develop and implement account strategies for upselling and cross-selling.
Lead and mentor a team of 5-8 enterprise account managers.
Present data insights to C-level executives.

Skills

Technology enterprise sales experience

Leading enterprise sales teams

B2B software sales

Human Resources experience

Data-driven decision making

Excellent communication skills

Education

Bachelor’s degree or equivalent knowledge/experience

Job description

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The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent

Responsibilities:

Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base
Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets
Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals
Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion
Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization
Monitor and analyze account performance, providing regular updates and insights to senior leadership
Present actionable data to C-level executives in a clear and succinct manner
Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking
Manage multiple responsibilities including sales management, strategy development, and lead generation
Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers
Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner
Ensure effective communication and knowledge sharing within the team and across global offices
Monitor sales metrics and performance to ensure team success

Requirements:

10+ years of technology enterprise sales experience, preferably in a SaaS or software company
Strong experience leading enterprise sales teams
Experience in B2B software sales
Proven experience in Human Resources and Learning Technologies
Bachelor’s degree or equivalent knowledge/experience
Proven track record of growing a customer base and consistently exceeding revenue targets
Excellent oral and written English communication skills
Strong use of insights and data-driven decision making to inform the sales process
Ability and willingness to travel both nationally and internationally up to 60%

Seniority level