Director, Employee Experience Design & Insights

RBC; Toronto; On-site; CAD 100,000 - 160,000; Full time

Job summary

RBC is seeking a Director for EXDI to enhance employee experience through strategic leadership and cross-functional collaboration. This role is pivotal in shaping employee journeys and aligning HR practices with business strategies, ensuring a high-impact function within the organization. The ideal candidate will possess extensive experience in HR consulting and a strong ability to influence and guide stakeholders.

Benefits

Supportive and inclusive workplace culture

Career development and advancement opportunities

High-impact function connecting to company success

Qualifications

• 8+ years of experience in product/journey design or ownership.
• Strong people leadership experience.
• Experience with Agile practices.

Responsibilities

• Champion a journey-led approach across HR.
• Lead and grow a high-performing EXDI team.
• Influence senior stakeholders with evidence-based insights.

Skills

Critical Thinking

Long Term Planning

People Management

Product Development

User Experience (UX) Design

User Experience (UX) Research

Education

Bachelor’s or graduate degree in Human Resources

Job description

Job Summary

Job Description

What is the opportunity?

We are on a mission to create digital-first, consumer-grade, frictionless experiences for our employees. That’s where you come in. As Director, EXDI, you are accountable for shaping, enabling, and scaling a human-centred approach to employee experience that meets the evolving needs of our workforce and aligns with business strategy. You will be charged with leading the design and implementation of end-to-end employee journeys and experiences that are insight-driven, digitally enabled, and co-created with HR and business partners.

This opportunity combines strategic vision with hands-on leadership and works cross-functionally to deliver impactful experiences across the employee life cycle.

This role will lead our EXDI team which is a part of our broader HR Strategy & Enablement team.

What will you do?

Employee Journey Enablement

• Champion a journey-led approach across HR by embedding design thinking and service design methods into how we solve complex people challenges
• Provide strategic leadership and design governance across priority employee journeys – ensuring alignment with business outcomes, compliance requirements, and moments that matter to employees
• Act as a trusted partner to Journey Owners, guiding them through discovery, prototyping, implementation and continuous improvement of journeys

Co-creation of the EX North Star Vision

• Co-create and steward a compelling North Star vision for Employee Experience in partnership with senior HR and business leaders
• Ensure the vision is rooted in employee insights, external trends, and the organization’s strategic vision
• Translate the North Star into actionable priorities, roadmaps and principles that guide investments and decisions across HR

Stakeholder Alignment Across HR and Beyond

• Foster strong cross-functional collaboration across, TDM&A, Talent Acquisition, HR Digital Solutions, Learning, Global Inclusion, Employer Brand, Total Rewards, Global Functions Technology, etc. to align on shared goals and integrated experiences
• Act as a connector across teams, ensuring experience design is not isolated but embedded in all major HR initiatives and platforms
• Influence senior stakeholders with evidence based-insights and design-led narratives that make a case for change

People Management and Team Leadership

• Lead and grow a high-performing EXDI team, building capabilities in design research, service design, journey mapping, and measurement
• Create a culture of curiosity, experimentation, and inclusion where team members are empowered to lead, challenge assumptions and deepen their skills
• Provide clear direction and development opportunities that align with individual strengths and organizational priorities

Insight-led Decision Making

• Leverage qualitative and quantitative data to inform the design an evolution of employee experiences
• Build feedback loops and continuous discovery mechanisms that capture employee voice across the lifecycle
• Translate insights into actionable recommendations that shape policy, process and platform decisions

Digital and Technology Integration

• Partner with HR Digital Solutions and Technology to ensure employee experiences are seamlessly supported by the right tools and platforms
• Advocate for user-friendly, accessible, and integrated digital experiences that reduce friction and enhance engagement
• Influence technology roadmaps through the lens of employee experience

What skills and experience do you need to succeed?

• Bachelor’s or graduate degree in Human Resources, Business Administration, Design, Psychology, Human Factors, Industrial Design, or comparable work experience
• 8+ years of experience in product/journey design or ownership, HR consulting, or HR advisory with track record of leading and delivering complex projects in an enterprise environment; experience in Employee Experience or Client Experience a plus
• Ability to influence and introduce new concepts and ideas with stakeholders; comfortable challenging the status quo to build new and innovative ways forward
• Comfortable working on ambiguous problems with multidisciplinary teams in a fast-paced and dynamic environment
• Strong people leadership experience with proven ability to coach, provide feedback and build capability in others
• Experience working in and setting up Agile practices
• Great storytelling and communication skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise.
• You’ll work on solutions used across the enterprise by our employees and contribute to a company that truly values employee experience.
• You’ll be part of a team that is pushing the boundaries of employee experience design as we strive to improve the journeys in the employee lifecycle.
• You will work in a high-impact function that connects directly to company success and employee well-being.
• You will work with leaders and decision-makers to drive cultural transformation.

Job Skills

Critical Thinking, Long Term Planning, People Management, Product Development, User Experience (UX) Design, User Experience (UX) Research

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES & BMCC

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-20

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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