Director, Employee Experience

Sun Peaks Resort; Sun Peaks; On-site; CAD 110,000 - 120,000; Full time

Job summary

An established industry player in the heart of Canada's second-largest ski area seeks a dynamic Employee Experience Director. This pivotal role involves strategic oversight of HR programs, enhancing employee engagement, and championing best practices in a fast-paced, seasonal environment. The ideal candidate will possess extensive HR experience, a passion for fostering a positive workplace culture, and a commitment to continuous learning and development. Join a vibrant team dedicated to providing exceptional mountain resort experiences while enjoying generous benefits and opportunities for professional growth.

Benefits

Season lift, trail, and golf passes

Initial three weeks of paid vacation

Health Spending Account

Participation in RRSP and DPSP programs

Training and professional development opportunities

Dining and retail discounts

Friends and family rates

Reciprocal programs with partner ski areas

'Pay for Performance' incentive bonus

Qualifications

• 12+ years of HR experience, including 5+ years in leadership roles.
• Proven track record in designing learning and development programs.

Responsibilities

• Oversee recruitment, selection, and onboarding processes.
• Lead Employee Experience team focusing on continuous improvement.

Skills

HR Leadership

Analytical Skills

Project Management

Communication Skills

Employee Relations

Education

Bachelor's Degree in Business

Tools

HRIS

Applicant Tracking Systems

Learning Management Systems

MS Office

Job description

The Employee Experience Director is a key member of the Sun Peaks Resort/Sun Peaks Grand Hotel leadership team, reporting to the Chief People and Culture Officer. This role has primary responsibility for the strategic oversight of our people programs and practices related to sourcing, recruitment, performance, retention, engagement, and other aspects of the employee experience. The incumbent will lead the Employee Experience team and champion best people practices aligned with industry needs.

The role is best suited to an experienced HR professional seeking career progression and the opportunity to inform, operationalize, and report on best people practices in a fast-paced environment with a highly seasonal workforce. Located in Canada's second-largest ski area in British Columbia, this position offers the unique opportunity to be part of a dynamic team within a year-round mountain resort environment.

Compensation Information: Salary range between $110,000 and $120,000

Physical Requirement: Light; work activities involve handling loads between 5kg and 10kg; predominantly in an indoor setting.

Accountabilities

1. Oversee sourcing, recruitment, selection, and onboarding processes, including recruitment marketing strategies to attract suitable candidates, with a focus on the new hire experience.
2. Maintain and develop HR policies, procedures, and documentation across the employee lifecycle, ensuring compliance with legal standards and best practices.
3. Lead the Employee Experience team, focusing on continuous improvement, development, coaching, and mentoring.
4. Represent and champion employee experience initiatives at leadership meetings, providing updates and bringing thought leadership to discussions impacting company culture.
5. Research industry trends, competitor landscape, and market mapping; enable the annual compensation review cycle through benchmarking exercises.
6. Support HR Partners in employee relations, performance management, and grievance facilitation, identifying opportunities for best practices and training.
7. Champion continuous learning by developing learning resources and facilitating training sessions.
8. Lead insights sharing from annual engagement surveys, leveraging platforms like Great Place To Work Emprising.
9. Create a data-informed culture by tracking and reporting on key talent metrics.
10. Partner with the Marcomms team to enhance employment branding and internal communications.
11. Stay updated on employment law, immigration, and safety regulations, ensuring compliance across all areas.
12. Champion integrated employee programs aligning with organizational values, including training, compensation, recognition, and wellness.
13. Manage the annual HR budget, tracking expenditures and ensuring adherence.
14. Explore and recommend new HR tools and technologies, managing their adoption and training.
15. Foster a learning culture through knowledge-sharing and collaboration.
16. Support the Chief People & Culture Officer and wider HR team in various initiatives, including onboarding and staff appreciation events.
17. Oversee vendor relationships, conducting reviews and providing recommendations.

Ideal Candidate

1. Bachelor’s degree in business or related field from an accredited institution.
2. Minimum 12 years of progressive HR/business experience, including at least 5 years in a leadership role as a strategic partner.
3. Proven experience in designing and implementing learning and development programs aligned with organizational goals.
4. In-depth knowledge of workforce planning, compensation strategies, and pay practices.
5. Results-oriented with strong analytical skills and a track record of successful ROI-driven programs.
6. Experience in project management related to HR systems and program rollouts.
7. Excellent written communication skills, especially in policy and proposal development.
8. Strong research and report-writing skills, with the ability to synthesize insights from data sources.
9. Comprehensive knowledge of employment laws and regulations, including international talent programs and workstream pathways.
10. Relationship-focused with the ability to influence and collaborate across teams and external partners.
11. Proficiency in HRIS, Applicant Tracking, Learning Management systems, and MS Office.
12. Discretion in handling confidential information, with credibility and trustworthiness.
13. Highly organized with the ability to multitask in a fast-paced environment.

Why Join Us?

As Canada’s second-largest ski area, we are passionate about providing exceptional mountain resort experiences. Our people are at the heart of what we do, and we invest in their experience to ensure they can perform at their best while living our values. Join our community and enjoy opportunities for growth, learning, and enjoying our beautiful mountain environment. We look forward to welcoming you to our team.

The Perks and Benefits

• Season lift, trail, and golf passes
• Initial three weeks of paid vacation
• Benefits plan including Health Spending Account and EFAP
• Participation in RRSP and DPSP programs
• Training and professional development opportunities
• Dining and retail discounts at resort outlets
• Friends and family rates at Sun Peaks Grand Hotel
• Reciprocal programs with partner ski areas and hotels
• Eligibility for 'Pay for Performance' incentive bonus

We are committed to diversity and inclusion and welcome applications from all qualified individuals. We acknowledge the traditional territory of the Secwépemc People.

Apply now: https://sunpeaks.clearcompany.com/careers/jobs/47ace653-36f8-0df8-98fa-32dd5dea5f51/apply?source=3398334-CS-58771