Director, EAP Programs New Toronto, Ontario, Canada

Dialogue Technologies Inc.; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a results-driven leader to take full ownership of their Employee Assistance Program (EAP). This role involves defining and executing the program roadmap while collaborating with various teams to ensure seamless execution. The ideal candidate will excel in managing complex programs and possess excellent communication skills. With a strong focus on employee well-being, this innovative firm offers a hybrid work environment and numerous benefits, making it an exciting opportunity for those looking to make a significant impact in the health and wellness sector.

Benefits

Fully funded insurance

Health spending account

Dental coverage

Fitness reimbursement

4 weeks vacation

9 wellness days

1 volunteer day

Work abroad up to 4 weeks/year

Incentive plans

Learning via Coursera

Qualifications

• 5+ years of experience in the EAP industry.
• Proven track record in managing complex programs.

Responsibilities

• Own the strategy and execution of the Employee Assistance Program.
• Lead collaboration with cross-functional teams to drive alignment.

Skills

EAP industry experience

Program management

Cross-functional collaboration

Communication skills

Bilingualism

Job description

Reporting to JN Guillemette, Chief Operating Officer, we are seeking a results-driven leader to take full ownership of our Employee Assistance Program (EAP). This role is responsible for defining and executing the program roadmap, aligning cross-functional teams across Go-to-Market (GTM), Technology, and Operations, and ensuring seamless execution. The ideal candidate will excel at eliminating bottlenecks, maintaining momentum, and keeping all stakeholders aligned toward a common goal.

What you’ll be doing:

1. Own the end-to-end strategy and execution of the Employee Assistance Program (EAP), setting clear goals, priorities, and success metrics aligned with company objectives
2. Develop and manage the EAP program roadmap, integrating customer feedback, performance data, and market trends to ensure ongoing relevance and competitiveness
3. Lead cross-functional collaboration with Go-to-Market (GTM), Technology, and Operations teams to drive alignment and execution
4. Collaborate with Tech and Product teams to ensure development priorities address client and operational needs, resolving blockers and translating feedback into actionable requirements
5. Partner with Operations to design scalable delivery models, optimize workflows and tooling, and eliminate inefficiencies to support business growth
6. Stay connected to customer feedback and competitive trends to continuously evolve and improve the EAP offering

We'd love to hear from you if you have:

1. Direct experience with the EAP industry (5 years+)
2. Operate with high ownership and low ego
3. Excellent communication skills — clear, direct, and transparent
4. A strong bias for action and comfort with ambiguity
5. Experience managing complex programs with cross-functional teams (5 years+)
6. Bilingualism is an asset

At Dialogue, your well-being is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance, health spending account, dental coverage, and fitness reimbursement
• 4 weeks vacation, 9 wellness days, and 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans, referral bonuses & RRSP matching
• Learning via Coursera, external training budget & mentorship
• Optional parental leave top-up

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on impact, community, growth. Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact [e-mail].

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