Director, EAP Programs

Dialogue Health Technologies; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

A leading company in virtual care is seeking a Director for their Employee Assistance Program (EAP). This role involves strategic ownership and execution of the EAP, ensuring alignment across teams and continuous improvement based on customer feedback. The ideal candidate will have extensive experience in the EAP industry and a strong bias for action.

Benefits

Access to the Dialogue app and virtual mental health support

Fully funded insurance and health spending account

4 weeks vacation and wellness days

Hybrid work model

Work abroad up to 4 weeks/year

Incentive plans and referral bonuses

Optional parental leave top-up

Qualifications

• 5 years direct experience in the EAP industry.
• Experience managing complex programs with cross-functional teams.

Responsibilities

• Own the end-to-end strategy and execution of the Employee Assistance Program (EAP).
• Lead cross-functional collaboration with GotoMarket, Technology, and Operations teams.

Skills

Fundraising

Management Experience

Coaching

Analysis Skills

Strategic Planning

Team Management

Budgeting

Leadership Experience

Mentoring

Public Speaking

Negotiation

Supervising Experience

Job description

Reporting to JN Guillemette, Chief Operating Officer, we are seeking a results-driven leader to take full ownership of our Employee Assistance Program (EAP). This role is responsible for defining and executing the program roadmap, aligning cross-functional teams across GotoMarket (GTM), Technology, and Operations, and ensuring seamless execution. The ideal candidate will excel at eliminating bottlenecks, maintaining momentum, and keeping all stakeholders aligned toward a common goal.

What you'll be doing :

1. Own the end-to-end strategy and execution of the Employee Assistance Program (EAP), setting clear goals, priorities, and success metrics aligned with company objectives.
2. Develop and manage the EAP program roadmap, integrating customer feedback, performance data, and market trends to ensure ongoing relevance and competitiveness.
3. Lead cross-functional collaboration with GotoMarket (GTM), Technology, and Operations teams to drive alignment and execution.
4. Collaborate with Tech and Product teams to ensure development priorities address client and operational needs, resolve blockers, and translate feedback into actionable requirements.
5. Partner with Operations to design scalable delivery models, optimize workflows and tooling, and eliminate inefficiencies to support business growth.
6. Stay connected to customer feedback and competitive trends to continuously evolve and improve the EAP offering.

We'd love to hear from you if you have :

• Direct experience with the EAP industry (5 years).
• Operate with high ownership and low ego.
• Excellent communication skills: clear, direct, and transparent.
• A strong bias for action and comfort with ambiguity.
• Experience managing complex programs with cross-functional teams (5 years).
• Bilingualism is an asset.

At Dialogue, your wellbeing is our priority

Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits :

• Access to the Dialogue app and virtual mental health support for you and your family.
• Fully funded insurance, health spending account, dental coverage, and fitness reimbursement.
• 4 weeks vacation, 9 wellness days, and 1 volunteer day.
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles.
• Work abroad up to 4 weeks/year.
• Incentive plans, referral bonuses, & RRSP matching.
• Optional parental leave top-up.

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations aiming to improve employee and family wellbeing.

We set high standards in our work. Together, we're transforming health and helping millions improve their wellbeing. We believe that great people don't settle for less on :

Impact

Community

Growth

Feel like you can make a difference? Good news — we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, color, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants requiring accommodations are encouraged to contact us.

Required Experience :

Director

Key Skills

Fundraising, Management Experience, Coaching, Analysis Skills, Strategic Planning, Team Management, Budgeting, Leadership Experience, Mentoring, Public Speaking, Negotiation, Supervising Experience

Employment Type : Full Time

Experience : years

Vacancy : 1

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